Description
IT Manager at Wicloud: (Deadline 31-07-2026)
IT MANAGER
COMPANY INTRODUCTION
We are, Wicloud, established in mid-2022, with over 1000
employees across 3 offices in the international. Wicloud dedicates the One-Stop
Digital Transformation Service to our customers. Renowned for delivering
premium IT outsourcing services exclusively tailored for Microsoft clients
for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows
Commercial, and Microsoft Office 365.
YOU WILL:
Responsible for IT-related work in all office areas (3
offices in Kigali, 1 in Ruhengeri).
- Responsible
for IT maintenance (Office is operating 24/7), including but not limited
to DC, AD, Email, Network, Phone.
- Manage
network, including employee ACL access control, router configuration, VLAN
assignment, FW, AP, and other network components.
- Coordinate
with the supplier, handling different system troubleshooting, maintaining
the telephone, network…
- Secure
server and client, including patch, upgrade, and anti-virus.
- Upgrade
software and tools to meet customer requirements, push upgrade notification
through SCCM, GPO, or MDM (Intune).
- Handle
emergent incidents, including client, server, network, and applications.
Lead internal & external team for troubleshooting and
issue-solving.
- Handle
security/compliance matters, lead team to comply with PCI-DSS, ISO
27001/27701/27031.
- Handle
BCP/DR with annual audit & review.
OUR IDEAL CANDIDATES:
- 9
years or above experience in IT industry, more than 3 years in IT
Management position or similar role, 3 years in project implementation,
rich experience in machine room and office area construction, including
construction and configuration of network devices and servers.
- Proficient
in English (speaking, reading, writing) for daily communication with
foreign clients.
- Proven
experience in leading IT projects from the ground up, including end-to-end
- planning,
implementation, and delivery.
- Strong
knowledge of cross-functional project coordination, with the ability
to
- collaborate
effectively with departments such as HR, Finance, and Operations to ensure
seamless project execution.
- Hands-on
experience with Microsoft Environment Management (Azure and M365
Portal).
- Knowledge
of Application Deployment and Support, as well as familiarity with Service
Desk and User Support tasks.
- Proficient
in Windows/Linux Server; able to perform basic server configuration
and
- maintenance.
Knowledgeable in AD Configuration (e.g., Group Policy, User, Computer,
Group Management), DHCP, DNS, VPN, etc.
- Skilled
in Exchange Server configuration and management.
- Expert
in internal network setup for enterprise-level companies, including Cisco
network switches, routers, firewalls, IDS devices; able to troubleshoot
via log analysis.
- Experienced
in SCCM and MDM; able to manage devices, upgrade client systems, update
virus definitions, and push customized applications.
- Experience
in Intune & Defender for Endpoint.
- Experience
in Autopilot and its configuration.
- Proficient
in Windows clients (Win 10 & Win 11); able to troubleshoot common
issues.
- Strong
knowledge of information security and data protection; able to meet
security requirements, apply strategies, and conduct vulnerability
scanning.
- Experience
in system audit and review.
- Familiarity
with industrial certification: ISO 27001/27701/27031, PCI-DSS. Familiarity
with ITIL Concept. ITIL certification owner is a plus.
- Familiarity
with PMP Concept. PMP certification owner is a plus.
- Strong
knowledge of Azure/MS 365 related concept. AZ/MS certification owner is a
plus (AZ-900/AZ- 500/SC300/SC401…)
- Capable
of managing and coordinating with telecommunication suppliers for network
and telephone line setup and maintenance.
- Experience
in call center construction is preferred.
WHY US
Salary at 100% during the probationary period.
- Full
working equipment will be provided.
- Activities:
Birthday party, Employee engagement activities.
OTHERS:
Working location: Kigali City, Rwanda
Working time: Mon-Fri 9AM-6PM. Standby for emergent cases
(such as emergent incident troubleshooting, system upgrade, etc.)
How to apply
All interested candidates should send their CVs and cover
letters to francis@itechwx.com
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