2 Job Positions at Sambora Kinigi Lodge: (Deadline 16
December 2025)
Laundry Attendant at Sambora Kinigi Lodge: (Deadline 16
December 2025)
Job Title: Laundry Attendant
Location: Sambora Kinigi Lodge, Kinigi, Musanze,
Rwanda
Position Type: Full-Time
About Sambora Kinigi Lodge:
Sambora Kinigi Lodge is a renowned luxury lodge nestled in
the scenic and serene landscapes of Kinigi, Musanze. Our lodge offers a unique
and unforgettable experience to guests seeking a tranquil escape surrounded by
the natural beauty of Rwanda. We are committed to providing exceptional service
and maintaining the highest standards of cleanliness and comfort for our
guests.
Job Summary:
The Housekeeper is responsible for maintaining the
cleanliness and tidiness of guest rooms, public areas, and other lodge
facilities. The successful candidate will play a critical role in ensuring that
our guests enjoy a comfortable and welcoming environment during their stay.
Rwanda job market
Key Responsibilities:
Room Cleaning: Perform thorough cleaning of
guest rooms and bathrooms, ensuring that all surfaces are sanitized and cleaned
to the highest standards.
Job listings
Linen and Towel Care: Replace bed linens,
towels, and amenities in guest rooms and ensure they are neatly arranged.
Public Areas: Clean and maintain public areas,
including the lobby, hallways, dining areas, and restrooms according to a
schedule and ensure cleaning checklists are completed and signed.
Inventory Management: Report any maintenance
issues, damages, or shortages to the Housekeeping Supervisor or Management for
timely resolution.
Laundry Services: Manage and maintain a clean
and efficient laundry area, including washing, ironing, and folding of linens
and uniforms.
Guest Requests: Attend promptly to guest
requests for extra amenities, housekeeping services, and room refreshes.
Waste Management: Properly dispose of waste and
adhere to recycling practices.
Team Collaboration: Work closely with other
housekeeping staff to ensure that all areas are maintained to the highest
standards.
Compliance: Adhere to all company policies and
procedures, including health and safety guidelines.
Guest Interaction: Maintain a friendly and
professional demeanour when interacting with guests, providing assistance and
information as needed.
Qualifications:
- High
school diploma or equivalent.
- Previous
experience in housekeeping, cleaning, or related roles is preferred.
- Attention
to detail and a commitment to maintaining cleanliness and order.
- Strong
organizational and time-management skills.
- Ability
to work effectively as part of a team.
- Excellent
communication and customer service skills.
- Flexibility
to work shifts, including weekends and holidays.
Physical Requirements:
Ability to stand, walk, and perform physical tasks for
extended periods. Lift and carry cleaning supplies and equipment.
Bend, kneel, and reach to clean and maintain various areas.
Tolerate exposure to cleaning chemicals and cleaning
equipment.
Benefits:
Competitive salary.
Employee meals during work hours
Training and development opportunities.
Friendly and supportive work environment.
Healthcare insurance
Sambora Kinigi Lodge is an equal opportunity employer. We
encourage individuals from all backgrounds to apply for this position.
Performance Indicators
Key Performance Indicators (KPIs) for the Housekeeper role
at Sambora Kinigi Lodge are essential to measure and evaluate the performance
and effectiveness of the individual in this position. Here are some KPIs
relevant to the Housekeeper role:
Room Cleanliness and Quality:
- Percentage
of Clean Rooms: The percentage of guest rooms inspected and
deemed clean and ready for occupancy.
- Guest
Satisfaction Score: Guest feedback and satisfaction ratings
related to room cleanliness, including scores on post-stay surveys.
Efficiency and Productivity:
- Rooms
Cleaned Per Shift: The number of guest rooms cleaned during a typical
shift, reflecting productivity.
- Response
Time to Guest Requests: The time taken to fulfil guest requests for
additional amenities or room refresh.
Inventory and Resource Management:
- Inventory
Replenishment Accuracy: The accuracy of maintaining and replenishing guest
room supplies, such as toiletries and linens.
- Laundry
Efficiency: Measurement of laundry operations, including the number of
linens processed per hour.
Maintenance and Issue Reporting:
- Maintenance
Issue Reporting: Timeliness and accuracy of reporting maintenance issues
or damages in guest rooms.
- Resolution
Time: The time taken to address and resolve reported maintenance
issues. Team Collaboration and Communication:
- Teamwork
and Cooperation: Feedback from supervisors and colleagues on teamwork,
cooperation, and communication skills.
- Communication
with Guests: Feedback from guests on the housekeeper’s professionalism and
courtesy.
Safety and Compliance:
- Health
and Safety Compliance: Adherence to safety guidelines and protocols, with
a focus on preventing accidents and ensuring a safe work environment.
- Adherence
to Company Policies: Compliance with company policies and procedures,
including housekeeping and cleanliness standards.
Feedback and Improvement:
- Self-Improvement:
Participation in training and development opportunities to enhance
housekeeping skills.
- Feedback
Implementation: Evidence of acting on feedback from supervisors or guest
comments to improve performance.
Guest Interaction and Service:
- Positive
Guest Interactions: The number of positive guest interactions, based on
guest comments and feedback.
- Service
Recovery: Handling and resolving guest complaints or issues effectively
and in a manner that satisfies guests.
Physical Maintenance:
- Equipment
Maintenance: Ensuring that cleaning equipment and tools are
well-maintained and in good working condition.
- Uniform
and Personal Hygiene: Maintaining personal hygiene and cleanliness while
adhering to the uniform and appearance standards.
Cost Control:
- Waste
Reduction: Efforts to minimize waste and ensure efficient waste management
practices.
- Supply
Usage Efficiency: Efficient use of cleaning supplies, ensuring
cost-effectiveness.
These KPIs are designed to assess the housekeeper’s
performance in maintaining cleanliness, efficiency, and service quality.
Regularly tracking these indicators will help in maintaining high standards of
housekeeping and guest satisfaction at
Sambora Kinigi Lodge.
Application:
If you are a passionate culinary professional ready to
contribute to Sambora Kinigi Lodge’s commitment to excellence, we encourage you
to apply. Please submit your resume and cover letter, detailing your experience
and vision for the role. via this email careers@samborakinigi.com
Sambora Kinigi Lodge is an equal opportunity employer and
embraces diversity in its team.
Kitchen Assistant at Sambora Kinigi Lodge: (Deadline 16
December 2025)
Job Title: Kitchen Assistant
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Location: Sambora Kinigi Lodge, [Musanze]
Job Type: Full-time
About Sambora Kinigi
Sambora Kinigi Lodge, located in the heart of Kinigi, offers
an extraordinary blend of nature, culture, and culinary artistry. As part of
our mission to deliver an unforgettable luxury experience, we are seeking a
talented Kitchen Assistant to support our Head Chef in leading
the kitchen team, maintaining high culinary standards, and enhancing our
gastronomic offerings.
Job Overview
As a Kitchen Assistant, you will work closely with the Head
Chef, bridging the gap between strategic kitchen leadership and daily
operations. Your responsibilities will include supervising the kitchen team,
overseeing food preparation, ensuring quality control, and fostering innovation
in menu development. This role demands a mix of operational efficiency,
creative flair, and leadership to achieve Sambora’s international culinary
standards.
Key Responsibilities
Culinary Excellence
- Assist
the Head Chef in conceptualizing, developing, and refining menus that
align with Sambora Kinigi’s vision of cultural authenticity and luxury.
- Supervise
food preparation, ensuring every dish meets established quality,
presentation, and timing standards.
- Develop
signature menu items, ensuring consistency in taste and presentation.
- Train
and mentor kitchen staff, nurturing their culinary skills and promoting a
culture of continuous improvement.
Operational Management
- Coordinate
daily kitchen operations, ensuring timely service, smooth workflows, and
adherence to safety and sanitation protocols.
- Manage
inventory, procurement, and stock rotation to minimize waste and maintain
optimal levels of supplies.
- Establish
and enforce standard operating procedures to enhance kitchen efficiency.
Team Collaboration
- Lead
and inspire the kitchen team, fostering teamwork and effective
communication.
- Partner
with the Head Chef in menu planning, special event coordination, and staff
performance reviews.
- Act
as a bridge between kitchen and front-of-house teams to ensure seamless
guest service.
Guest Satisfaction
- Monitor
guest feedback to maintain and exceed expectations regarding culinary
offerings.
- Assist
in accommodating special dietary requirements and personalized culinary
requests with professionalism and creativity.
Qualifications
- Proven
experience as a Sous Chef or Kitchen Assistant in a high-end restaurant or
luxury hospitality
environment. - Culinary
degree or equivalent professional training.
- Strong
leadership and mentorship abilities.
- Creative
and innovative approach to menu development and presentation.
- In-depth
knowledge of food safety and sanitation regulations.
- Excellent
organizational and communication skills.
- Ability
to thrive under pressure in a fast-paced kitchen environment.
Benefits
- Competitive
salary and benefits package.
- Meals
provided during working hours.
- Opportunities
for professional growth and development.
- Work
in a stunning natural environment that celebrates cultural heritage and
culinary artistry.
Key Performance Indicators (KPIs)
Menu Excellence
- Consistency: Achieve
consistent taste, presentation, and portioning across assigned menu items.
- Guest
Feedback: Maintain high guest satisfaction scores for dishes
developed or supervised.
Operational Efficiency
- Kitchen
Performance: Ensure smooth kitchen operations with minimal
disruptions during peak hours.
- Inventory
Management: Reduce food waste and ensure compliance with
inventory and procurement policies.
Team Leadership
- Training: Provide
training initiatives, with measurable improvements in staff skills and
performance.
- Team
Feedback: Receive positive feedback from staff regarding
leadership and communication.
Guest Satisfaction
- Responsiveness: Address
guest requests and dietary needs promptly, achieving high satisfaction
rates.
- Innovation: Introduce
new dishes that resonate with guests, as evidenced by sales and feedback.
Collaboration
- Synergy
with Head Chef: Ensure effective collaboration with the Head Chef
in menu development and kitchen strategy.
- Cross-department
Coordination: Maintain seamless coordination with other
departments for events and service delivery.
Application:
If you are a passionate culinary professional ready to
contribute to Sambora Kinigi Lodge’s commitment to excellence, we encourage you
to apply. Please submit your resume and cover letter, detailing your experience
and vision for the role. via this email careers@samborakinigi.com
Sambora Kinigi Lodge is an equal opportunity employer and
embraces diversity in its team.
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