Position Description For: Teacher – Nursery Position
Reports To: Director of Studies – Nursery
General Position Description:
- Teachers are responsible for educating students and working
with administration when issues arise with students.
Roles and Responsibilities:
- Study and be knowledgeable of the curriculum and scheme for
each academic year.
- Create daily lesson plans for each class; prepare for each
class in advance.
- Lead daily lesson plans, teach the intended subject matter and
answer questions.
- Participate in teacher training sessions; stay up to date with
current teaching methods and practices, and obtain new knowledge in the
teacher’s field.
- Attend conferences and workshops in order to further advance
professional development.
- Prepare subject workbooks as necessary; make effective use of
workbooks in teaching and learning activities.
- Track students’ progress and report it appropriately.
- Maintain a safe and respectful classroom environment to
optimize student capabilities and develop their love of learning.
- Prepare lesson materials, grade homework and exams, manage the
classroom.
- Evaluate students’ performance and provide feedback to students
and families as well as school administration.
- Exercise open and respectful communication with co-workers,
supervisors, families, and staff.
- Assess performance progress and academic accomplishments of
students on a regular basis; provide reports to inform parents and
administration.
- Keep records on attendance, accidents, incidents, and other
events in accordance with school policies.
- Manage students’ behavior in accordance with school policies
and guidelines.
- Provide a safe, thriving and respectful environment for all
students on the campus.
- Cultivate a hunger for knowledge among students while engaging
them to learn.
- Encourage curiosity and continued improvement among students.
- Help set goals for students, both individually and
collectively, and work with them to attain the goals.
- Maintain an organized and orderly classroom which promotes
creativity and learning.
- Request materials as needed for classroom instructional use.
- Ensure students are participating in class activities.
- Assign work to students by means of in-class worksheets,
projects, homework, presentations, reports, etc.
- Maintain grading records/books and submit them to
administration at the end of each term.
- Help students individually as needed.
- Enforce rules, policies and procedures in accordance with the
Employee Handbook and other communications.
- Participate in events organized by the school INCLUDING CHAPEL
SERVICES.
- Respond to requests and address assigned tasks with urgency,
reporting back on progress.
- Work with the Families Department on any issues with students
or families.
- Perform other duties as assigned.
Minimum Qualifications:
Applicants must possess:
- A2 Certificate in Early Childhood Education, Nursery Education,
Teacher Training, or a related education field from a recognized
institution.
- Relevant pedagogical/teacher training for nursery or early
childhood education.
- Understanding of child development and play-based learning.
- Ability to plan and deliver age-appropriate learning
activities.
- Good communication and classroom-management skills.
- Commitment to working in a Christian, child-centered school
environment.
- Previous experience teaching nursery/pre-primary learners.
- Training or experience in inclusive education, child
protection, or special educational needs.
- Experience working with a competency-based or play-based
curriculum.
Professional Experience Applicants should
have:
Applicants should have:
- Minimum of 2 years of professional teaching experience,
preferably in a nursery, preprimary, or early childhood education setting.
- Experience working with young children and supporting their
social, emotional, physical, and cognitive development.
- Experience planning and delivering age-appropriate, play-based
learning activities.
- Experience maintaining a safe, positive, and nurturing
classroom environment.
- Experience communicating effectively with parents, colleagues,
and school leadership.
- Experience in a Christian school or faith-based environment is
an added advantage
REQUIRED SKILLS AND COMPETENCIES:
The successful candidate should
demonstrate:
- Strong classroom management and child supervision skills.
- Ability to create a safe, nurturing, and engaging learning
environment for young children.
- Good understanding of early childhood development and
age-appropriate learning methods.
- Ability to plan and deliver creative, play-based and
interactive learning activities.
- Strong communication and interpersonal skills, particularly
when working with young children, parents, and colleagues.
- Patience, empathy, and emotional maturity when working with
young children.
- Ability to observe and identify children's learning,
developmental, and behavioral needs.
- Ability to work effectively as part of a team and collaborate
with other teachers and school staff.
- Good organization, time management, and record-keeping skills.
- Ability to use basic technology and digital tools to support
teaching and learning.
- Commitment to child safeguarding, protection, and professional
ethics.
- Ability to demonstrate and support Christian values and
Biblical principles in teaching and interactions.
- Creativity, flexibility, and a positive attitude toward working
with young children.
- Ability to maintain confidentiality and professionalism in all
matters concerning students and families.
REQUIRED DOCUMENTS
Applicants shall submit:
- Application letter addressed to the Head Teacher (Primary &
Nursery).
- Updated Curriculum Vitae (CV).
- A copy of Primary Teacher Education Certificate
- Copy of National Identity Card or Passport.
- Any other relevant documents
APPLICATION PROCEDURE
Interested candidates should send their
complete application package (in one folder) to https://hopehavenschool.ddns.net/careers,
with mention of Teacher Nursery in the subject line: latest by October 8,2026
at 5.00 pm. Only shortlisted candidates will be contacted for interviews.
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Position Description: Hospitality Manager
Reports To:
Managing Director
Department:
Hospitality
Location:
Hope Haven Rwanda
ReadTravel Guides
GENERAL POSITION DESCRIPTION: The Hospitality Manager is responsible for ensuring that guests and
visitors to Hope Haven’s campuses receive a welcoming, professional, and
high-quality experience from arrival through departure.
The position provides overall leadership to
the Hospitality Team and is responsible for the day-to-day coordination of
guest accommodation, meals, schedules, special requests, and hospitality
services. The Hospitality Manager works closely with the Managing Director,
Hospitality Team, Chef, Agriculture Team, and US Hosting Staff to ensure that
guest needs are anticipated and handled efficiently.
The role requires a mature and confident
individual who can work well with people from different backgrounds and
personalities, including senior leaders, international visitors, donors, and
other important guests. The Hospitality Manager must be able to communicate
clearly and professionally in English, remain calm under pressure, and address
concerns or difficult situations with good judgment, respect, and
professionalism.
ROLES AND RESPONSIBILITIES
1. Hospitality Leadership and Team
Management
- Lead, supervise, and support the Hospitality Team to ensure
consistent and professional service.
- Organize staff schedules, working hours, days off, and coverage
to ensure uninterrupted hospitality services.
- Set clear expectations for hospitality staff and follow up on
performance, attendance, conduct, and service standards.
- Provide guidance and coaching to staff and address performance
or service concerns promptly.
- Promote teamwork, accountability, respect, and a positive
working environment.
- Handle different personalities and challenging situations
professionally while maintaining appropriate boundaries and standards.
- Ensure staff understand and consistently follow Hope Haven’s
hospitality procedures and expectations.
2. Guest Experience and Relationship
Management
- Ensure guests receive a warm, respectful, professional, and
well-organized experience throughout their stay.
- Welcome guests and ensure their needs are understood and
appropriately addressed.
- Regularly review guest schedules and anticipate changes,
special requirements, and upcoming activities.
- Maintain professional communication with guests, including
international visitors, donors, partners, and senior leaders.
- Respond promptly to guest requests, concerns, and special needs
and ensure appropriate follow-up.
- Handle complaints or difficult situations calmly,
professionally, and discreetly.
- Maintain confidentiality and professionalism when dealing with
guest information and requests.
- Coordinate with US Hosting Staff and other relevant teams to
ensure guests receive consistent support.
- Manage and deliver high-quality guest experience by welcoming
and touring guests around the campus, introducing them to key facilities,
departments, and personnel, and ensuring they feel well received and
supported throughout their visit.
- Develop cross-training and backup capacity within the
hospitality team by ensuring that key functions have trained staff who can
step in when the primary person is absent or unavailable, including
critical roles such as the Chef.
3. Accommodation and Guest Facilities
- Ensure guest rooms and hospitality facilities are clean,
organized, properly equipped, and ready before guests arrive.
- Conduct regular checks of guest rooms and facilities and
address any issues promptly.
- Ensure hospitality equipment, furniture, keys, and other
property are properly safeguarded and maintained.
- Report maintenance, renovation, replacement, or repair needs to
the appropriate supervisor.
- Ensure the safety and security of guests’ belongings while they
are using Hope Haven facilities.
- Maintain proper control and accountability of hospitality.
4. Meals, Catering, and Guest Dietary
Needs
- Work closely with the Chef to plan and organize appropriate
guest menus.
- Ensure meals are prepared and served on time according to the
daily guest schedule.
- Communicate guest dietary restrictions, allergies, preferences,
and special requirements to the Chef and relevant staff.
- Coordinate with the Agriculture Manager and team regarding food
grown for use in the guest kitchen.
- Monitor the availability and quality of food supplies needed
for guest services.
- Purchase groceries and other hospitality supplies while
maintaining quality, cost awareness, and budget discipline.
- Monitor the use of hospitality supplies to minimize waste and
unnecessary expenses.
5. Guest Scheduling and Event Support
- Regularly monitor guest schedules and communicate changes to
the relevant teams.
- Coordinate hospitality arrangements for school events,
meetings, conferences, and special guest activities.
- Ensure hospitality preparations are completed in advance of
scheduled events.
- Work with other departments to coordinate guest transportation,
meals, accommodation, and other hospitality needs when required.
- Ensure all assigned hospitality responsibilities are completed
on time and to an appropriate professional standard.
6. Communication and Coordination
- Maintain clear, timely, and professional communication with
management, staff, guests, and other stakeholders.
- Communicate confidently and professionally in English, both
verbally and in writing.
- Ensure important guest information and schedule changes are
communicated accurately and promptly.
- Provide regular updates to the Managing Director on hospitality
operations, challenges, guest concerns, and outstanding needs.
- Respond to requests and assigned tasks with urgency and provide
clear follow-up on progress or completion.
REQUIRED QUALIFICATIONS AND EXPERIENCE
Applicants must possess:
- Bachelor’s degree or relevant professional qualification in
Hospitality Management, Hotel Management, Tourism, Business
Administration, or a related field.
- Minimum 3–5 years of relevant experience in hospitality,
hotel operations, guest services, accommodation management, catering, or a
similar environment.
- Previous supervisory or management experience is strongly
preferred.
- Experience working with international guests, senior leaders,
donors, executives, or other high-profile visitors is an advantage.
- Demonstrated experience managing a team with different
personalities, backgrounds, and levels of experience.
- Experience in coordinating guest accommodation, meals, events,
schedules, and related services.
- Strong understanding of professional hospitality and
customer-service standards.
REQUIRED SKILLS AND COMPETENCIES
Communication
- Excellent English communication skills, both spoken and written.
- Able to communicate clearly, confidently, respectfully, and
professionally with guests, staff, and senior leaders.
- Able to listen carefully, understand guest expectations, and
communicate information accurately.
- Able to handle sensitive or difficult conversations with
maturity and professionalism.
Leadership and People Management
- Strong leadership and team-management skills.
- Confident in giving direction, setting expectations, and
holding staff accountable.
- Able to manage strong personalities and resolve disagreements
or challenging situations constructively.
- Patient, approachable, firm, and fair when dealing with staff.
- Able to motivate a team and maintain high service standards
even under pressure.
Hospitality and Customer Service
- Strong guest-service orientation with a genuine desire to make
guests feel welcomed and valued.
- High attention to detail and strong organizational skills.
- Able to anticipate guest needs rather than simply respond to
requests.
- Professional appearance, attitude, and conduct.
- Strong problem-solving and decision-making skills.
- Able to remain calm, courteous, and solution-focused in
stressful situations.
Organization and Accountability
- Able to manage several responsibilities and priorities at the
same time.
- Strong planning and time-management skills.
- Reliable and able to work independently with limited
supervision.
- Able to follow instructions while also taking appropriate
initiative.
- Strong sense of responsibility for Hope Haven property,
equipment, supplies, and guest welfare.
- Cost-conscious and able to work within an approved budget.
PERSONAL QUALITIES
The successful candidate should be:
- Mature and professional.
- Confident but respectful.
- Service-oriented and welcoming.
- Calm under pressure.
- Flexible and adaptable.
- Honest and trustworthy.
- Discreet when handling confidential or sensitive matters.
- A strong team player.
- Comfortable working with people from different cultures and
backgrounds.
- Willing to take initiative and solve problems.
- Committed to maintaining high standards of hospitality and
representing Hope Haven professionally.
PERFORMANCE EXPECTATIONS
The Hospitality Manager will be expected to
ensure that:
- Guests receive a consistently professional and welcoming
experience.
- Guest rooms, meals, schedules, and hospitality arrangements are
prepared accurately and on time.
- Hospitality staff are well supervised, organized, and
accountable.
- Guest concerns and requests are handled promptly and
professionally.
- Communication with management, staff, and guests is clear and
timely.
- Hospitality resources and budgets are managed responsibly.
- Hope Haven is represented professionally through the quality of
its hospitality services.
Duration of the Assignment
The employment contract is expected to be
an open-ended contract subject to probation of three months.
Application Procedure
Interested candidates should submit their
CV, Copies of academic degree certificates and other relevant certificates by
using the link provided here: https://hopehavenschool.ddns.net/careers.
A one-page cover letter with a motivation
statement in relation to the responsibilities and requirements for this
position.
The deadline for submitting applications is
October 21, 2026
Only shortlisted candidates will be
contacted for interviews
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