2 Job Positions of Teller (branch Level) at Rugero Sacco Gisagara: (Deadline 22-08-2026)
Teller (branch Level) (2)
Position Name
Teller (branch level)
Reports
Branch Operations Officer
Responsibilities & tasks
Under the supervision and guidance of the Branch Operations
Officer/Outlet responsible:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To be
at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- Conducts
cash related services to customers/ members, e.g., withdrawals and
deposits;
- Initiates
transfers from customer/member accounts, e.g., inter-branch transfer;
- Performs
cheques related services to customers/ members, e.g., crediting a cheque;
- Performs
disbursements of loans;
- Performs
change of coinage and foreign exchanges;
- Supports
in opening, filling, discharging, and closing a till;
- Performs
cross-selling;
- To
welcome and assist members who need services related to deposits and
withdrawals;
- To
receive and pay members or customers the approved amount;
- To
manage the till/store he/she is responsible for;
- To
fill out the member's booklet correctly;
- Participate
in the closing of the daily operations of the Cooperative, especially the
control of funds;
- Provide
all documents supporting his/her daily operations;
- Be
held accountable for all errors that appear in his daily operations,
including the shortage or excess/ surplus of funds;
- Perform
other duties that do not conflict with the laws and regulations required
by the supervisor or his/her superior authority.
Qualification Criteria/
Job Requirements
- At
least secondary education specifically in Accounting (A2), having
Bachelor’s degree in related domain is an added advantage.
- Basic
IT literacy of CBS and Office.
- Ability
to handle transactions accurately and responsibly.
- At
least one Year working experience in banking or microfinance institutions
- Good
math skills.
- Attention
to detail.
- Customer
satisfaction oriented.
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5PM.
Application submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO Gisagara
Customer Care officer (branch level) at Rugero Sacco
Gisagara: (Deadline 22-08-2026)
Customer Care Officer (1)
Position Name
Customer Care officer (branch level)
Reports
Branch Business Manager
Responsibilities & tasks
Under the supervision and guidance of the Branch Operation
Officer with Reporting line to the Branch Business Manager:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To be
at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- Welcomes
members/customers, provides advice and recommendation where to find the
right contact person;
- Handles
complaints professional and provides a courteous approach to resolving
complaints;
- Files
documents of the SACCO, e.g., member documents;
- Initiates
and updates all documents related to member information (e.g., electronic
customer file, membership applications, authorizations, customer notes);
- To
provide good and efficient service to customers;
- To
follow up on customer complaints that have been referred to other
appropriate authorities;
- Assist
in resolving daily customer issues and ensure that they are timely
responded in accordance with established customer service policies and
regulations;
- Maintain
knowledge of all products and services offered by the Cooperative and
provide information on the Cooperative's products and activities to
members and customers in general;
- Receive
and assist members and customers in general who require services related
to deposits and withdrawals and ensure the security of related documents;
- Ensure
that the information recorded in the member's passbook matches with his/her
account in the electronic system;
- Collect
and report on unresolved customer complaints or issues and requests for
follow-up, documentation and submission to the relevant authority for
consideration;
- Assist
in the implementation of the Cooperative's policies, procedures and
guidelines for customer care;
- Participate
in the implementation of the customer care policy and in particular the
protection of financial services consumers;
- Inform
and explain to members and customer information regarding the contents of
their accounts;
- Assist
customers in completing any documents that may be required;
- Conduct
Customer Satisfaction Surveys in accordance with the relevant regulations;
- Open
new accounts and ensure that their documents are submitted to the relevant
department or employee for approval;
- Maintain
good relations with all customers, focusing on changes and new needs in
the Cooperative;
- Issue
bank statements to members and customers after payment of the required
fees;
- To
provide advice to members and clients in general by teaching them how to
invest and maintain a culture of saving;
- To
perform other duties that do not conflict with the laws and regulations
required by the supervisor or his/her superior authority.
Qualification Criteria/
Job Requirements
- At
least secondary education specifically in Accounting (A2), having
Bachelor’s degree in related domain is an added advantage.
- Excellent
service orientation and attention to details regarding the atmosphere in
the SACCO.
- Good
communication and interpersonal skills.
- Two
years’ experience working in banking industry or microfinance
institutions.
- Excellent
multi-tasking skills and be able to function under pressure.
- Excellent
negotiation skills and be able to influence people.
- Must
be patient and willing to help others in solving problems while
maintaining a positive attitude at all times.
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5PM.
Application submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO
Gisagara
2 Job Positions of Central Loan Recovery Officer at
Rugero Sacco Gisagara: (Deadline 22-08-2026)
Central Loan Recovery Officer (2)
Position Name
Central Loan Recovery Officer
Reports
Head of Credit
Responsibilities & tasks
Under the supervision and guidance of the Head of Credit:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To be
at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- Monitors
overdue and defaulted loans to timely provide recommendation on measure to
be taken;
- Ensures
that all procedures regarding delinquent loans are adhered to;
- Prepares
reports of the overdue loans to internal and external stakeholders;
- Works
closely with the loan recovery officers at branches to get more
information on the reasons for late repayments and decide on measures and
next steps;
- Conducts
site visit to those overdue and/or defaulted members;
- Takes
over the responsibility for late repayments;
- Interacts
with lawyers;
- To
prepare a recovery plan/ schedule and submit it to the
supervisor for approval;
- To
analyze and review non-performing loans on a regular basis and to develop
ways to recover them at headquarters level;
- Initiate
the cancellation of loan agreements, notify the national institution
responsible for registering collateral and follow the procedures for
realizing collateral at headquarters level;
- Monitoring
and recovery of syndicated/joint loans;
- Monitor
and control bad debts by reviewing files and discussing with the
Cooperative's creditors regarding payment plans at headquarters level;
- Ensure
that debt recovery activities are carried out in accordance with the loan
policy and relevant laws and regulations;
- Ensure
that loans granted are properly repaid in accordance with the loan policy
and other regulations;
- Cooperate
with and monitor the implementation of asset recovery activities carried
out by competent authorities;
- Building
and maintaining good relationships with customers and resolving all
customer issues or complaints within his/her authority;
- Analyzing
bad debts based on the number of years or months that have passed (aging)
and providing appropriate strategies to recover all debts of customers who
do not repay back well at Headquarters level;
- Managing
files of many customers with different large debts;
- Establishing
collaboration and relationships with various institutions that will assist
in the recovery of written off loans or canceled debts at
headquarters level;
- Submitting
monthly, quarterly, annual and other reports as necessary to the
supervising manager indicating the nature and classification of loans at
headquarters level;
- Assist
in the follow-up and collection of all loans using comprehensive methods
to provide assistance where possible, so that recourse to the courts is a
last resort;
- Perform
other duties that do not conflict with the laws and regulations required
by the head of credit or his/her superior authority.
Qualification Criteria/
Job Requirements
- Having
A1 in Accounting, banking, finance, having Bachelor’s degree in finance and
banking, accounting, or any relevant field is added advantage.
- Minimum
3 years of working experiences in functions of financial institutions,
SACCOs, preferably microfinance institutions.
- Good
understanding of the bank branch operations, rules and regulations, laws,
granting loans, and credit risk management.
- Having
driving license class, A is an added advantage
- Strong
analytical and problem-solving skills.
- Good
negotiation, interpersonal and convincing skills.
- Patience
and understanding of emotions to deal with members and SACCO staff.
- Ability
to make fair and ethical decisions in tough circumstances.
- Excellent
organizing, recording and filing skills.
- Strong
dedication to accuracy and efficiency.
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5PM. Application
submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO
Gisagara
Senior Internal Auditor at Rugero Sacco Gisagara:
(Deadline 22-08-2026)
Senior Internal Auditor (1)
Position Name
Senior Internal Auditor
Reports to
Head of Internal Audit & Compliance
Responsibilities & tasks
Under the supervision and guidance of the Head of internal
audit & compliance:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
comply with the laws, regulations and decisions of the Cooperative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To be
at work and to respect working days and hours;
- To
maintain confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and rules governing the conduct of the Cooperative's
business activities;
- To
prepare a monthly, quarterly and annual audit plan based on activities
that appear to be likely to cause damage or waste the Cooperative's
assets;
- Ensure
that internal audit guidelines and principles are properly followed to
prevent errors or possible malpractices;
- Report
any shortcomings in the daily operations of the department with a view to
preventing theft, embezzlement and misuse of funds;
- Establish
a table of issues identified by the audit, recommendations made by the
audit and the methods for their implementation;
- Review
whether the internal audit system is working properly, identifying
strengths and areas for improvement, and providing recommendations for
action;
- Review
whether the accounting has been carried out in accordance with
International Financial Reporting Standards (IFRS), the regulations of the
Central Bank of Rwanda (BNR), and that the information contained is
complete and reliable to assist in making informed decisions;
- Verify
whether all activities of the Cooperative comply with applicable laws and
regulations;
- Analyze
the efficient and effective use of the Cooperative's resources to achieve
its objectives;
- Monitor
and analyze the causes of problems in order to determine methods and
strategies to solve and prevent them;
- Maintain
proper records and audit evidence;
- Conduct
a special audit of the funds on hand and verify how these funds are used
and authorized, to ensure that no errors are made;
- Verify
that shares, deposits, loan payments, and interests are correctly recorded
in the Cooperative's IT system and ensure that they are properly
processed;
- Review
whether loan files are completed as required by the loan policy, the loan
disbursement and repayment procedures, and ensure that loan and interest
payments are properly processed;
- Review
and confirm that all outstanding debts have been recovered as planned;
- Prepare
periodic reports on internal audits, showing whether the operating
procedures and regulations are being followed;
- Review
the bank statements and corresponding documents and verify that the
Cooperative's assets are properly protected;
- Monitor
the implementation of the resolutions of the meetings issued by the
competent authorities;
- Provide
advice on all irregularities and submit them to the relevant authority;
- Submit
internal audit plans and reports to the supervisor;
- Supervise
the work carried out by other employees;
- Supervise
the implementation of the strategic& business plans, action plan and
budget;
- Timely
prevent and disclose any conflicts of interest or lack of segregation of
duties;
- Perform
other duties that are not contrary to the laws and regulations required by
the supervisor, employer or superior body.
Qualification Criteria/
Job Requirements
- Bachelor’s
degree in Accounting, Auditing or Finance.
- Three
(3) years of experience in auditing, and a thorough understanding of
Microfinance Banking and accounting practices.
- Good
strategic thinking, with risk and control consciousness.
- Strong
analytic skills.
- Professional
qualification in auditing or CPA is an added value;
- High
attention to detail and excellent analytical skills.
- Excellent
communication skills
- Professionalism
and integrity.
- Proven
knowledge of auditing standards and procedures, laws, rules and
regulations.
- Advanced
computer skills on MS Office and Core Banking Software.
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5Pm.
Application submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO
Gisagara
Administrative Assistant at Rugero Sacco Gisagara:
(Deadline 22-08-2026)
Administrative Assistant to MD (1)
Position Name
Administrative Assistant
Reports
Managing Director
Responsibilities & tasks
Under the supervision and guidance of the Managing Director:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
comply with the laws, regulations and decisions of the Cooperative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To
be at work and to respect working days and hours;
- To
maintain confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and rules governing the conduct of the Cooperative's
business activities;
- Liaise
the MD’s office with different department, branches and external partners;
- Provides
administrative support to the Managing Director ensure efficient
operation;
- Arranges
meetings and appointments for Managing Director and organizing his/her
schedule;
- Carries
out administrative duties such as filing, typing, copying, binding,
scanning etc;
- Assists
in the preparation of regularly scheduled reports;
- Archives
reports and administrative documents (business plan etc.);
- Conducts
research and prepares presentation on the market, RUGERO SACCO GISAGARA
positioning, competition etc;
- Prepares
and monitors invoices;
- Prepares
documents for meetings and takes accurate minutes of meetings;
- Develops
and updates administrative systems to make them more efficient;
- Exhibits
polite and professional communication via phone, e-mail, and mail;
- Perform
any other tasks requested by Managing Director.
Qualification Criteria/
Job Requirements
- Bachelor’s
degree in Accounting, Business Administration, Economics, public affairs
or any other related field
- At
least three (3) years of administrative assistant experience.
- Excellent
organization and time management skills and ability to multi-task and
prioritize work.
- Very
strong written and verbal communication skills.
- Attention
to detail and problem-solving skills.
- Fluency
in spoken and written English. Knowledge of French is added advantage.
- Advanced
knowledge of MS Office including: Microsoft Word, Excel, and Outlook,
Microsoft PowerPoint and Adobe Acrobat.
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5PM. Application
submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO Gisagara
Branch Business Coordinator at Rugero Sacco Gisagara:
(Deadline 22-08-2026)
Branch Business Coordinator (1)
Position Name
Branch Business Coordinator
Reports
Head of Operations
Responsibilities & tasks
Under the supervision and guidance of the Head of
Operations:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To
be at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- Acts
as the main custodian of the branches and outlets/Sub-branches;
- Is
responsible and acts as a reference point for all security-related aspects;
- Is
responsible for smooth and efficient operations of the branches and
outlets;
- Ensures
the attainment of sales goals to overseeing everyone provides excellent
members/customer service;
- Ensures
the close collaboration between headquarters and branches and
outlets/sub-branches;
- Supports
the Branch Business Manager in developing a local market sales plan and
reaching the branches sales targets;
- Perform
sales calls to facilitate branch and outlet/Sub branches business;
- Develops
strategies and maintain effective customer services programs and achieve
all member/customer expectations;
- Takes
care of escalated client concerns;
- Provides
a summarized reporting of sales activities in branches and outlets;
- Oversees
that all internal controls are performed according to the procedures set;
- Visits
branches and outlets regularly to ensure that branch operations are smooth
and well executed;
- Any
other duty that does not conflict with the laws and regulations as
requested by the Head of Operations or his/her superior
authority.
Qualification Criteria/
Job Requirements
- Bachelor’s
degree in Business Management, Finance, business administration, Economics
or other related fields
- Three
(3) years of experience in banking, SACCOS, and microfinance institutions
- Excellent
oral and written communication and interpersonal skills.
- Strong
decision-making and problem-solving skills.
- Ability
to motivate the team into attaining sales goals.
- High
customer service orientation.
- Having
driving license class, A and B is a muster
- Strong
communication skills.
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5PM.
Application submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO Gisagara
IT Officer Hardware at Rugero Sacco Gisagara: (Deadline
22-08-2026)
IT Officer Hardware (1)
Position Name
IT Officer Hardware
Reports
Head of Operations
Responsibilities & tasks
Under the supervision and guidance of the Head of
Operations:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To
be at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- First
line support for all computer and related hardware components for all
branch staff at headquarter, branches and outlets;
- Responds
in a timely manner to service issues and requests;
- Reviews
vendor contracts and coordinates IT hardware purchases;
- Ensures
proper maintenance of computers peripherals, printer and all other
hardware;
- Maintains
currency of knowledge with respect to relevant state-of-the-art
technology, equipment, and/or systems;
- Any
other duty that does not conflict with the laws and regulations as
requested by the Head of Operations or his/her superior authority.
Qualification Criteria/
Job Requirements
- Bachelor’s
degree in IT/MIS, Computer Sciences or other related field.
- Minimum
3 years working experience in IT/Network field for MFIs/Banks.
- Good
skills in installation and maintenance of computer and related hardware
equipment.
- Good
integrity, positive attitude, helpful, high commitment, competence and
motivation.
- Willing
to travel to responsible branches and outlets
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5PM. Application
submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO
Gisagara
IT Officer Software at Rugero Sacco Gisagara: (Deadline
22-08-2026)
IT Officer Software (1)
Position Name
IT Officer Software
Reports
Head of Operations
Responsibilities & tasks
Under the supervision and guidance of the Head of
Operations:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To
be at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- First
line support for all network and software (especially 1st level
support for CBS) for all branch staff at headquarter, branches and
outlets;
- Responds
in a timely manner to service issues and requests;
- Setting
up accounts for new users;
- Reviews
vendor contracts and coordinates IT software purchases;
- Assist
to install software, network, internet, e-mail, printer for all
responsible branches;
- Ensure
proper maintenance of networking, internet & e-mail, security, backup
and recovery;
- Maintains
currency of knowledge with respect to relevant state-of-the-art
technology, equipment, and/or systems;
- Performances
regular system checks to mitigate operational risk;
- Any
other duty that does not conflict with the laws and regulations as
requested by the Head of Operations or his/her superior authority.
Qualification Criteria/
Job Requirements
- Bachelor’s
degree in IT/MIS, Computer sciences or other related field.
- Minimum
3 years working experience in IT/Network field for MFIs/Banks.
- Good
understand of banking operation.
- Good
knowledge of WAN network, domain user management.
- Good
integrity, positive attitude, helpful, high commitment, competence and
motivation.
- Willing
to travel to responsible branches and outlets.
The interested and qualified candidates are invited to
submit their applications including:
- Motivation
letter addressed to the Chairperson of RUGERO SACCO Gisagara
- Detailed
and updated CVs
- Academic
qualifications and Professional certificate if any
- Proof
of professional experience
- Other
certificates
- National
ID or Passport
Only soft copy sent to RUGERO SACCO GISAGARA email: rugero.gisagara@rugero.dsacco.rw will
be accepted.
The deadline is on 22/08/2026 at 5PM.
Application submitted after the prescribed time will be rejected.
Done at Gisagara, on 08th August 2026
NYANDWI Jean Claude
Chairperson of the Board of Directors of Rugero SACCO
Gisagara
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