Description
Business Development & Operations Manager at ITM
Africa Ltd: (Deadline 20-07-2026)
POSITION: BUSINESS DEVELOPMENT & OPERATIONS
MANAGER
LOCATION: KIGALI, RWANDA
REPORTS TO: MANAGING DIRECTOR
TYPE OF CONTRACT: PERMANENT
ABOUT THE COMPANY:
ATLANTIQUE MICROFINANCE PLC is a licensed
microfinance institution operating in Rwanda since 2018 under the regulation of
the National Bank of Rwanda (BNR). The institution provides financial services
including loans and savings products to individuals, SMEs, and businesses, with
a focus on financial inclusion, operational excellence, and sustainable
growth.
JOB DESCRIPTION:
ATLANTIQUE MICROFINANCE PLC is seeking a dynamic
and results-oriented Business Development & Operations
Manager to drive commercial growth and oversee operational performance
across the institution. The successful candidate will be responsible for
expanding the customer portfolio, increasing deposits and loan portfolio
performance, strengthening branch operations, and ensuring high levels of
customer service and regulatory compliance.
The role requires a commercially driven professional with
proven experience in business development, sales management, portfolio growth,
customer acquisition, and operational leadership within the banking or
microfinance sector.
KEY RESPONSIBILITIES
- Develop
and implement business, sales, and commercial strategies aligned with
institutional objectives.
- Drive
growth of the loan portfolio, deposits, customer base, and sales of
financial products and services.
- Identify
new business opportunities, market segments, and strategic
partnerships.
- Lead
customer acquisition, retention, and relationship management initiatives.
- Monitor
branch performance and implement corrective action plans to achieve
business targets.
- Oversee
daily operational activities across branches and ensure operational
efficiency and service excellence.
- Ensure
compliance with internal policies, operational procedures, BNR
regulations, and other regulatory requirements.
- Coordinate
activities between business development, operations, and support teams to
enhance customer service delivery.
- Lead,
coach, supervise, and evaluate branch managers, supervisors, and
operational teams.
- Identify
staff training and development needs and support capacity-building
initiatives.
- Monitor
operational risks and ensure effective implementation of internal
controls.
- Ensure
timely resolution of customer complaints and operational challenges.
- Prepare
and present periodic business and operational performance reports to
management.
- Monitor
key performance indicators (KPIs) and provide strategic recommendations to
improve growth, profitability, and operational performance.
- Support
the continuous improvement of operational processes, banking services, and
customer experience.
YOU WILL BE AN IDEAL CANDIDATE IF YOU POSSESS THE
FOLLOWING PROFESSIONAL QUALIFICATIONS & EXPERIENCE:
- Bachelor's
or Master's Degree in Banking, Economics, Business Administration, Management,
Finance or a related field.
- Minimum
of 4 years of experience within a Bank, Microfinance Institution, SACCO,
or other regulated Financial Institution is mandatory.
- Proven
experience in business development, branch management, portfolio growth,
sales management, or commercial banking operations.
- Demonstrated
experience in customer acquisition, deposit mobilization, and loan
portfolio growth.
- Strong
understanding of banking operations, financial products, and
services.
- Knowledge
of banking systems and digital financial services.
- Experience
developing and implementing business growth strategies and operational
improvement initiatives.
- Fluency
in French (spoken and written) is mandatory.
KEY SKILLS & ATTRIBUTES:
- Strong
business development and sales management expertise.
- Proven
ability to drive portfolio growth and customer acquisition.
- Experience
monitoring KPIs and managing business performance against targets.
- Strong
understanding of financial products and services.
- Good
knowledge of banking systems, operational processes, and digital financial
services.
- Excellent
leadership, people management, coaching, and team development skills.
- Strong
analytical, problem-solving, and decision-making abilities.
- High
level of integrity, professionalism, and accountability.
- Excellent
communication, negotiation, and interpersonal skills.
- Ability
to work in a fast-paced, target-driven environment.
- Strong
organizational and strategic planning skills.
- Fluency
in French & English (mandatory), and Kinyarwanda.
Post a Comment