- Product
Manager – Digital Health Systems
CHAI RWANDA
Rwandamarket analysis
VACANCY ANNOUNCEMENT
Title: Product Manager – Digital Health Systems
Program: Digital Health
Job Location: Kigali, Rwanda
Type: Full-Time Paid
Start date: Immediate
Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a
global health organization committed to our mission of saving lives and
reducing the burden of disease in low-and middle-income countries. We work at
the invitation of governments to support them and the private sector to create
and sustain high-quality health systems.
CHAI was founded in 2002 in response to the HIV/AIDS
epidemic, with the goal of dramatically reducing the price of life-saving drugs
and increasing access to these medicines in the countries with the highest
burden of the disease. Over the following two decades, CHAI has expanded its
focus. Today, along with HIV, we work in conjunction with our partners to
prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis,
and hepatitis. Our work has also expanded into cancer, diabetes, hypertension,
and other non-communicable diseases, and we work to accelerate the rollout of
lifesaving vaccines, reduce maternal and child mortality, combat chronic
malnutrition, and increase access to assistive technology. We are investing in
horizontal approaches to strengthen health systems through programs in human
resources for health, digital health, and health financing. With each new and
innovative program, our strategy is grounded in maximizing sustainable impact
at scale, ensuring that governments lead the solutions, that programs are
designed to scale nationally, and learnings are shared globally.
At CHAI, our people are our greatest asset, and none of this
work would be possible without their talent, time, dedication, and passion for
our mission and values. We are a highly diverse team of enthusiastic
individuals across 40 countries with a broad range of skill sets and life
experiences. CHAI is deeply grounded in the countries we work in, with the
majority of our staff based in program countries. Learn more about our exciting
work: http://www.clintonhealthaccess.org.
CHAI is an Equal Opportunity Employer, and is committed to
providing an environment of fairness, and mutual respect where all applicants
have access to equal employment opportunities. CHAI values diversity and
inclusion and recognizes that our mission is best advanced by the leadership
and contributions of people with diverse experience, backgrounds, and culture.
Program Overview
The Government of Rwanda (GoR) strives to achieve Universal
Health Coverage (UHC) by enabling equitable access to quality health services
for the population as outlined in the Fourth Health Sector Strategic Plan (HSSP
IV). This commitment has been made against a backdrop of rising health care
costs and uncertainty around the future availability of donor funding and calls
for improved health sector sustainability. Acknowledging this, the Government
aims to employ effective, equitable, efficient, and sustainable health care
financing and systems strengthening, putting an emphasis on primary health care
as the cornerstone of a strong and sustainable health system.
Rwandamarket analysis
Position overview
As part of its digital health transformation journey, the
Ministry of Health is advancing healthcare service delivery through a growing
portfolio of digital health systems, including electronic medical records,
health information exchange, digital reporting platforms, insurance and supply
chain integrations, and other emerging digital solutions. As these systems
scale across all levels of care, the Ministry requires strong product
management to ensure they remain aligned with user needs, national strategy,
and enterprise architecture.
To support these efforts, CHAI currently seeks an
experienced dedicated Product Manager who can guide both the strategic
direction and day-to-day product decisions, ensuring each system remains
purposeful, well-governed, and continuously improving. The Product Manager
Digital Health Systems will serve as the functional owner of assigned digital
products and will be accountable for the value these systems deliver to health
workers, facilities, and health system managers. The incumbents will be
seconded to the MOH/Digital Office, s/he will report to the Chief Digital
Officer and in parallel to the CHAI Digital Health program manager while also
working with end users, software developers, implementers, and Ministry of
Health and Rwanda Biomedical Center programs to ensure that digital health
solutions are user-centered, interoperable, scalable, and continuously improved
over time.
Job responsibilities:
The key functions and deliverables of this role will include:
1. Product Vision and Roadmap
- Define
and maintain a clear product vision for assigned digital health systems.
- Develop
and manage the product roadmap, covering planned features, enhancements,
and integrations.
- Ensure
product priorities are aligned with national digital health strategy,
enterprise architecture, and interoperability standards.
2. Product Backlog Management and Prioritization
- Own
and manage the product backlog, ensuring items are clearly defined,
refined, and prioritized.
- Write
clear user stories with well-defined acceptance criteria.
- Prioritize
features and enhancements based on user needs, system impact, and national
priorities.
- Ensure
development teams have a shared understanding of backlog items before work
begins.
3. Product Development Coordination
- Provide
functional leadership and coordination to developers, engineers, and
vendors to ensure delivery of prioritized product features in line with
the product roadmap.
- Collaborate
closely with software developers throughout the development cycle,
including sprint planning, sprint reviews, and product demonstrations.
- Provide
functional clarification to development teams where needed.
- Review
completed features against acceptance criteria before sign-off.
4. User Workflows and Requirements
- Engage
clinicians, facility staff, community health workers, and program teams to
understand workflows, pain points, and operational needs.
- Translate
user needs into structured user stories, workflows, and functional
requirements.
- Ensure
system design supports end-to-end care delivery and reporting processes.
5. Testing and User Acceptance
- Lead
user acceptance testing (UAT), including development of test scenarios,
coordination of testers, and validation of results.
- Approve
features for release once acceptance criteria are met.
- Support
release planning and field deployment of new features, ensuring proper
communication and user readiness.
6. Release Planning and Implementation Support
- Support
system release planning and deployment of new features and system
enhancements.
- Work
with implementation teams to ensure new features are properly introduced
and adopted in the field.
- Monitor
system adoption and usage and identify areas requiring improvement or
additional support.
7. Stakeholder Engagement
- Serve
as the primary functional focal point for assigned digital health
products.
- Coordinate
with Ministry departments, districts, health facilities, partners, and
vendors.
- Facilitate
product reviews, user feedback sessions, and system demonstrations.
- Provide
regular progress updates and flag risks or blockers to leadership.
8. Continuous Improvement
- Collect
and document user feedback and system improvement requests.
- Monitor
system adoption and usage trends to identify gaps and improvement areas.
- Maintain
and evolve the product improvement plan and roadmap over time.
9. Documentation
- Maintain
a complete and up-to-date product documentation suite, including:
- Product
vision, roadmap, and backlog
- User
stories and acceptance criteria
- Functional
requirements and workflow documentation
- UAT
plans and reports
Required Qualifications and Experience
- Bachelor’s
or master’s degree in information systems, Computer Science, Software
Engineering, Health Informatics, Business Administration, Public Health,
or a related field.
- Minimum 6-8
years of professional experience, with at least three to four
(3–4) years working as a Product Manager, Product Owner, or Digital
Product Lead in a software development company, health technology
company, SaaS company, consulting firm, or digital solutions environment.
- Proven
experience managing digital products across the full product lifecycle,
including problem definition, requirements gathering, development,
testing, release, and continuous improvement.
- Demonstrated
experience working in Agile/Scrum environments, including backlog
management, sprint planning, sprint reviews, and release planning.
- Experience
in digital health, public health systems, health technology, enterprise
software, or B2B SaaS platforms is highly desirable.
- Experience
working with government systems or large-scale institutional digital
platforms is an added advantage.
- Certification
in Product Management, Agile, or Scrum is an added advantage.
Required Skills and Competencies
Medical Facilities & Services
Product and Agile
- Strong
experience in product backlog management, user story writing, and feature
prioritization frameworks.
- Solid
understanding of Agile/Scrum methodologies and the full software
development lifecycle.
- Familiarity
with product and collaboration tools such as Jira, Azure DevOps, Trello,
Confluence, Notion, Figma, Miro, or similar tools used for product
development, user journey mapping, and requirements management.
Digital Health and Interoperability
- Familiarity
with digital health platforms and interoperability concepts.
- Understanding
system integrations, APIs, and data exchange between systems.
- Understanding
health data governance, privacy, and regulatory considerations in digital
health environments is an added advantage.
Analysis and Communication
- Strong
ability to translate complex operational and clinical workflows into clear
functional requirements.
- Excellent
stakeholder engagement and facilitation skills across technical and
non-technical audiences.
- Strong
documentation and report writing skills.
- Ability
to manage competing priorities and make sound prioritization decisions in
dynamic environments.
Application Procedure
Interested candidates should apply through Product Manager, Digital Health Systems in Kigali | Careers at
Clinton Health Access Initiative. Only shortlisted candidates will
be contacted.
In compliance with the data protection law of Rwanda and by
submitting your application and CV, you explicitly consent to the collection,
processing, and storage of your personal data by Clinton Health Access
Initiative for the sole purpose of managing and conducting the recruitment
process for the position for which you have applied.
2. Senior Technical Advisor, Human Resources for
Health
VACANCY ANNOUNCEMENT
Title: Senior Technical Advisor, Human Resources
for Health
Program: Health Workforce Development
Job Location: Kigali
Start date: Immediately
City & Local Guides
Type of Assignment:Full-Time Paid
Organization Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a
global health organization committed to our mission of saving lives and
reducing the burden of disease in low-and middle-income countries. We work at
the invitation of governments to support them and the private sector to create
and sustain high-quality health systems.
CHAI was founded in 2002 in response to the HIV/AIDS
epidemic, with the goal of dramatically reducing the price of life-saving drugs
and increasing access to these medicines in the countries with the highest
burden of the disease. Over the following two decades, CHAI has expanded its
focus. Today, along with HIV, we work in conjunction with our partners to
prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis,
and hepatitis. Our work has also expanded into cancer, diabetes, hypertension,
and other non-communicable diseases, and we work to accelerate the rollout of
lifesaving vaccines, reduce maternal and child mortality, combat chronic
malnutrition, and increase access to assistive technology. We are investing in
horizontal approaches to strengthen health systems through programs in human
resources for health, digital health, and health financing. With each new and
innovative program, our strategy is grounded in maximizing sustainable impact
at scale, ensuring that governments lead the solutions, that programs are
designed to scale nationally, and learnings are shared globally.
At CHAI, our people are our greatest asset, and none of this
work would be possible without their talent, time, dedication, and passion for
our mission and values. We are a highly diverse team of enthusiastic
individuals across 40 countries with a broad range of skill sets and life
experiences. CHAI is deeply grounded in the countries we work in, with the
majority of our staff based in program countries. Learn more about our exciting
work: http://www.clintonhealthaccess.org.
CHAI is an Equal Opportunity Employer, and is committed to
providing an environment of fairness, and mutual respect where all applicants
have access to equal employment opportunities. CHAI values diversity and
inclusion and recognizes that our mission is best advanced by the leadership
and contributions of people with diverse experience, backgrounds, and culture.
Program Overview
The Government of Rwanda (GoR) strives to achieve Universal
Health Coverage (UHC) by enabling equitable access to quality health services
for the population as outlined in the Fifth Health Sector Strategic Plan (HSSP
V). This commitment has been made against a backdrop of rising health care
costs and uncertainty around the future availability of donor funding and calls
for improved health sector sustainability. Acknowledging this, the Government
aims to employ effective, equitable, efficient, and sustainable health care
financing and systems strengthening, putting an emphasis on primary health care
as the cornerstone of a strong and sustainable health system.
CHAI Rwanda’s Health System Strengthening (HSS) programs
work on a day-to-day basis with Government leadership and the goal of those
programs is to support the Government to accelerate progress towards UHC by
ensuring the sustainable delivery of quality, essential health services. This
includes designing and implementing national Primary Health Care (PHC) reforms
from health center level down to community health, to increase health workforce
availability, to prioritize and sustainably finance essential services, and to
support improved management, financing, and delivery of quality primary health
care.
Position Overview
CHAI seeks a Senior Technical Advisor, Human Resources for
Health to work closely with the Ministry of Health and CHAI Rwanda teams in
strengthening health workforce systems. The role will provide technical support
across health workforce planning, policy development, and capacity building,
while contributing to research methodology, scientific writing, and grant
proposal preparation.
The Senior Technical Advisor will report to the CHAI HSS
Associate Director and will serve as a principal advisor to government
counterparts and senior stakeholders at country and global levels. The role
demands strategic leadership across health workforce planning, policy reform,
and systems strengthening, with the ability to independently drive high-impact
initiatives and influence national HRH decision-making.
CHAI is seeking an exceptional leader with extensive
expertise in human resources for health, a strong track record of influencing
policy at senior government levels, and a demonstrated ability to design and
drive large-scale health workforce reforms in complex, resource-constrained
settings.
Responsibilities
HRH Program Support
- Provide
senior-level strategic guidance to the Ministry of Health in the design,
governance, and oversight of national HRH implementation frameworks,
ensuring coherence with HSSP V, PHC reform agendas, and global best
practices.
- Lead
the design and oversight of high-impact health workforce initiatives,
establishing rigorous methodological standards and ensuring alignment with
national HRH policy priorities and international frameworks.
- Convene
and lead high-level interdisciplinary dialogue among government
institutions, development partners, and academic stakeholders to drive
coordinated action across health workforce planning, service delivery
reform, and systems strengthening.
Grant Proposal Development & HRH Knowledge Production
- Lead
strategic resource mobilization, proactively engaging with government
agencies, multilateral organizations, bilateral donors, private
foundations, and development partners to secure sustained funding for
critical HRH priorities, including SRH workforce development.
- Independently
lead the development of high-value grant proposals and funding strategies,
ensuring technical rigor, funder alignment, and consistency with national
HRH strategic priorities.
- Drive
a robust HRH knowledge and dissemination agenda, including peer-reviewed
publications, policy briefs, and strategic communication products that
amplify evidence and influence national and global HRH discourse.
Health Workforce Data Management and Integrity
- Establish
and champion institutional standards for health workforce data governance,
ensuring data integrity, reproducibility, system interoperability, and
full adherence to national and international ethical standards.
Qualifications
- Master’s
Degree or equivalent in Public Health, Health Systems, Human Resources for
Health, Epidemiology, or a related field.
- At
least 8-10 years of progressive senior experience in health systems
leadership, HRH policy development, and large-scale program
implementation. Extensive experience in Sub-Saharan Africa is required.
- Demonstrated
track record of leading HRH strategy formulation, policy reform, and
large-scale program implementation at national level, with evidence of
measurable system-level impact.
- Extensive
experience providing senior technical advisory support to Ministries of
Health, regulatory bodies, higher learning institutions, and teaching
hospitals, with a proven ability to influence policy and institutional
transformation.
- Exceptional
strategic communication and stakeholder leadership skills, with a
demonstrated ability to engage, negotiate, and build coalitions at the
highest levels of government, development partner organizations, and
multilateral institutions in complex multicultural environments.
- Outstanding
quantitative and qualitative analytical capabilities, with strong
scientific writing skills and a record of peer-reviewed publications or
high-impact policy documents. Proficiency in advanced data tools (e.g.,
STATA, R, or equivalent) is highly desirable.
Advantages
- Senior
leadership experience within international organizations, bilateral
agencies, or multilateral institutions.
- Deep
expertise across multiple global health domains, including primary
healthcare reform, health financing, UHC policy, and health system governance
in low- and middle-income countries.
- Fluency
in French or Kinyarwanda.
Application Procedure
Interested candidates should apply through Senior Technical Advisor, Human Resources for Health in Kigali
| Careers at Clinton Health Access Initiative. Only shortlisted
candidates will be contacted.
In compliance with the data protection law of Rwanda and by
submitting your application and CV, you explicitly consent to the collection,
processing, and storage of your personal data by Clinton Health Access
Initiative for the sole purpose of managing and conducting the recruitment
process for the position for which you have applied.
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