1. Housekeeping Manager
APPENDIX A
PALAST ROCK HOTEL (PRH) Ltd
Hotels & Accommodations
Job Title: Housekeeping Manager
Department: Housekeeping
Reports To: General Manager
Job Description
Palast Rock Hotel (PRH) is a dynamic hospitality
establishment currently operating as a 3-Star hotel with a clear strategic
ambition to elevate its standards toward 4-Star recognition while consistently
delivering a 4 Plus-Star guest experience. The hotel is committed to providing
professional, high-quality, and customer-centered services across
accommodation, conferences, weddings and events, restaurants & bars, as
well as wellness and recreational facilities including sauna, massage, swimming
pool, gym, and sports amenities.
PRH is driven by a culture of operational excellence,
continuous improvement, and exceptional guest satisfaction. Through strong
teamwork, professionalism, and innovation, the hotel aims to position itself
among the leading hospitality destinations, recognized for superior service
delivery, strong brand reputation, and an unwavering commitment to exceeding
guest expectations.
Position Summary:
The Housekeeping Manager is responsible for the overall
cleanliness, hygiene, presentation, and maintenance of all guest rooms, public
areas, laundry operations, landscaping, and SPA facilities within the hotel.
The role ensures that the hotel consistently meets high
standards of cleanliness, comfort, safety, and guest satisfaction through
effective supervision, planning, and coordination of all housekeeping and
related support teams.
Key Responsibilities Include but not Limited to:
- Oversee
daily housekeeping operations across guest rooms, public areas, laundry,
gardens, and SPA facilities.
- Ensure
all rooms and public spaces are cleaned, maintained, and presented
according to hotel standards.
- Develop
and implement housekeeping SOPs for cleaning, hygiene, and room
preparation.
- Inspect
rooms and facilities regularly to ensure quality standards are met.
- Coordinate
with Front Office to ensure timely room availability and readiness for
guests.
- Supervise
Housekeeping Supervisor and all housekeeping-related staff.
- Oversee
Room Attendants, Cleaners, Laundry Attendants, Gardeners, and SPA support
staff.
- Ensure
proper staff scheduling, shift planning, and workload distribution.
- Conduct
training, coaching, and performance evaluations for housekeeping staff.
- Promote
discipline, teamwork, professionalism, and service excellence.
- Ensure
all guest rooms are cleaned, stocked, and maintained to high standards
before guest arrival.
- Oversee
cleanliness of corridors, lobbies, restaurants, meeting rooms, and all
public areas.
- Ensure
proper setup and maintenance of guest amenities in rooms.
- Monitor
deep cleaning schedules and preventive maintenance coordination.
- Supervise
laundry operations including washing, ironing, folding, and linen
management.
- Ensure
proper handling, storage, and tracking of hotel linen and guest laundry.
- Monitor
linen inventory and ensure availability for all departments and control
linen losses, damage, and wastage.
- Oversee
gardening and landscaping activities to ensure well-maintained outdoor
areas.
- Ensure
cleanliness and aesthetic appearance of hotel surroundings.
- Coordinate
maintenance of lawns, plants, and outdoor décor.
- Supervise
SPA-related housekeeping staff including sauna and massage support areas.
- Ensure
cleanliness, hygiene, and proper setup of SPA and wellness facilities.
- Coordinate
with SPA team to maintain guest comfort and service standards.
- Enforce
strict hygiene, sanitation, and cleanliness standards across all areas.
- Ensure
compliance with health, safety, and environmental regulations.
- Maintain
proper use and storage of cleaning chemicals and equipment.
- Ensure
safe working conditions for all housekeeping staff.
- Monitor
and control usage of cleaning supplies, chemicals, linens, and
housekeeping materials.
- Prepare
and manage housekeeping budgets in coordination with Finance.
- Ensure
proper stock control and minimize wastage or misuse of supplies.
- Coordinate
with procurement for timely replenishment of supplies.
- Ensure
high levels of guest satisfaction through cleanliness and comfort
standards.
- Handle
guest complaints related to housekeeping promptly and effectively.
- Conduct
regular quality inspections and implement corrective actions.
- Ensure
consistency in service delivery across all housekeeping functions.
- Prepare
daily, weekly, and monthly housekeeping performance reports.
- Report
maintenance issues, staff performance, and operational challenges to the
General Manager.
- Maintain
records of room status, cleaning schedules, and inventory usage.
- Participate
in management meetings and contribute to operational planning.
- Perform
any other duty assigned by the management.
Key Performance Indicators (KPIs)
Annual KPIs shall be established at the beginning of each
year through consultation between the staff member, the immediate supervisor,
and Management, and shall be approved by Management.
Qualifications & Experience
- Bachelor’s
Degree or Diploma in Hospitality Management, Housekeeping Management, or
related field.
- Minimum
5–7 years of experience in housekeeping operations, with at least 3 years
in a managerial role.
- Strong
experience in hotel housekeeping, laundry, and facilities management.
- Knowledge
of hygiene standards, inventory control, and staff supervision.
Key Skills & Competencies
- Strong
leadership and team management skills.
- Excellent
knowledge of housekeeping operations and hotel standards.
- Strong
organizational and planning abilities.
- High
attention to detail and cleanliness standards.
- Strong
cost control and inventory management skills.
- Good
communication and interpersonal skills.
- Ability
to work under pressure and manage large teams.
- Strong
problem-solving and decision-making abilities.
- High
integrity, discipline, and professionalism.
2. Internal Controller
Business Development Support
APPENDIX A
PALAST ROCK HOTEL (PRH) Ltd
Job Title: Internal Controller
Department: Finance & Administration (Control
Function)
Reports to: General Manager
Job Description
Palast Rock Hotel (PRH) is a dynamic hospitality establishment
currently operating as a 3-Star hotel with a clear strategic ambition to
elevate its standards toward 4-Star recognition while consistently delivering a
4 Plus-Star guest experience. The hotel is committed to providing professional,
high-quality, and customer-centered services across accommodation, conferences,
weddings and events, restaurants & bars, as well as wellness and
recreational facilities including sauna, massage, swimming pool, gym, and
sports amenities.
Hotels & Accommodations
PRH is driven by a culture of operational excellence,
continuous improvement, and exceptional guest satisfaction. Through strong
teamwork, professionalism, and innovation, the hotel aims to position itself
among the leading hospitality destinations, recognized for superior service
delivery, strong brand reputation, and an unwavering commitment to exceeding
guest expectations.
Position Summary:
The Internal Controller is responsible for ensuring strict
financial control, cost monitoring, internal auditing, and operational
compliance across all hotel departments. The role safeguards hotel resources by
ensuring that all purchases, consumption, sales, and stock movements are
properly recorded, justified, and aligned with approved budgets and operational
standards.
The position acts as an independent control function within
the hotel, sitting in the finance office but reporting directly to the General
Manager to ensure transparency, accountability, and strong oversight over all
financial and operational activities.
The role plays a key part in controlling costs, monitoring
revenue leakage, enforcing compliance, and ensuring integrity in all
purchasing, inventory, and sales processes.
Key Responsibilities Include but not Limited to:
- Monitor
and control all hotel expenditures to ensure alignment with approved
budgets.
- Review
and verify all financial transactions, purchases, and operational costs.
- Identify
and report cost variances, inefficiencies, and irregularities.
- Ensure
all departments operate within approved financial limits and procedures.
- Conduct
continuous checks on financial discipline across hotel operations.
- Monitor
daily sales against POS/system records and actual stock consumption.
- Verify
accuracy of bar and restaurant sales versus issued stock and recipes.
- Control
beverage and food consumption to prevent losses, theft, or wastage.
- Reconcile
sales reports, stock movement, and cashier reports.
- Ensure
all revenue generated across outlets is properly recorded and accounted
for.
- Oversee
stock movement across stores, bar, kitchen, housekeeping, maintenance and
other departments.
- Conduct
regular and surprise stock counts to verify accuracy.
- Reconcile
physical stock with system records and investigate discrepancies.
- Ensure
proper stock rotation (FIFO) and minimize wastage and spoilage.
- Review
and verify storekeeping practices and ensure compliance with approved
inventory procedures.
- Review
all purchase requisitions for accuracy, necessity, and budget compliance.
- Verify
delivery notes, invoices, and goods received before processing.
- Ensure
procurement follows approved procedures and specifications.
- Monitor
supplier pricing and detect overpricing or irregular purchases.
- Support
cost-efficient procurement practices across the hotel.
- Analyze
operational costs across all departments on a daily, weekly, and monthly
basis.
- Prepare
detailed cost control reports and variance analysis.
- Identify
trends, inefficiencies, and areas of financial leakage.
- Provide
recommendations to improve profitability and reduce costs.
- Support
management with accurate cost data for decision-making.
- Act as
an internal audit function for financial and operational processes.
- Ensure
compliance with internal policies, procedures, and financial controls.
- Detect
and report fraud, wastage, or irregular financial activity.
- Strengthen
internal control systems across all departments.
- Support
internal and external audit processes with required documentation.
- Independently
review and assess compliance of Finance, Stores, Bar, Kitchen, Purchasing,
and operational departments with approved policies and procedure.
- Conduct
surprise cash counts across all revenue collection points.
- Conduct
periodic reviews of room revenue, banquet revenue, restaurant revenue, and
other income streams to identify potential revenue leakages.
- Verify
that approved recipes, portion controls, and beverage measures are being
consistently applied.
- Coordinate
with operational heads to enforce cost discipline.
- Provide
guidance on cost control best practices across departments.
- Ensure
accountability in all financial and operational processes.
- Report
directly to the General Manager on financial control matters.
- Submit
regular reports on costs, variances, risks, and compliance issues.
- Escalate
critical financial irregularities immediately to management.
- Perform
any other duties assigned by the management.
Key Performance Indicators (KPIs)
Annual KPIs shall be established at the beginning of each
year through consultation between the staff member, the immediate supervisor,
and Management, and shall be approved by Management
Qualifications & Experience
- Bachelor’s
Degree in Accounting, Finance, Business Administration, or related field.
- Professional
certification in Cost Control, Audit, or Hospitality Finance is an
advantage.
- Minimum
3–5 years of experience in cost control, auditing, or internal control
roles.
- Strong
experience in hospitality operations (F&B, inventory, purchasing
control preferred).
- Knowledge
of accounting systems, POS systems, and inventory systems.
Key Skills & Competencies
- Strong
internal control, auditing, and cost management skills.
- Excellent
analytical and investigative abilities.
- Strong
understanding of hotel operations (F&B, stores, purchasing, revenue
cycles).
- High
integrity, confidentiality, and independence in decision-making.
- Strong
attention to detail and ability to detect discrepancies.
- Proficiency
in Excel and financial/control systems.
- Strong
communication and reporting skills.
- Ability
to enforce compliance across departments.
- Ability
to work independently under pressure.
- Strong
problem-solving and critical thinking skills.
3. Marketing Officer
APPENDIX A
PALAST ROCK HOTEL (PRH) Ltd
Business Development Support
Job Title: Marketing Officer
Department: Commercial
Reports To: Sales, Marketing & Reservations
Manager
Job Description
Palast Rock Hotel (PRH) is a dynamic hospitality
establishment currently operating as a 3-Star hotel with a clear strategic
ambition to elevate its standards toward 4-Star recognition while consistently
delivering a 4 Plus-Star guest experience. The hotel is committed to providing
professional, high-quality, and customer-centered services across
accommodation, conferences, weddings and events, restaurants & bars, as
well as wellness and recreational facilities including sauna, massage, swimming
pool, gym, and sports amenities.
Hotels & Accommodations
PRH is driven by a culture of operational excellence,
continuous improvement, and exceptional guest satisfaction. Through strong
teamwork, professionalism, and innovation, the hotel aims to position itself
among the leading hospitality destinations, recognized for superior service
delivery, strong brand reputation, and an unwavering commitment to exceeding
guest expectations.
Position Summary:
The Marketing Officer is responsible for supporting the
implementation of the hotel’s marketing and brand strategy through digital
marketing, social media management, content creation, and promotional
activities. The role ensures strong online visibility, consistent brand
messaging, and effective communication of hotel products and services to
attract guests, increase bookings, and support revenue growth.
The position works closely with the Sales, Marketing &
Reservations Manager to execute marketing campaigns and strengthen the hotel’s
market presence across digital and traditional platforms.
Key Responsibilities Include but not Limited to:
- Manage
and update all hotel social media platforms (e.g., Facebook, Instagram,
TikTok, LinkedIn, and others).
- Create,
schedule, and publish engaging content to promote hotel services and
facilities.
- Respond
to online inquiries, comments, and messages in a timely and professional
manner.
- Monitor
social media trends and recommend engagement strategies.
- Maintain
a consistent brand voice and image across all digital platforms.
- Develop
marketing content including photos, videos, captions, and promotional
materials.
- Support
design and distribution of promotional materials such as flyers, banners,
and digital adverts.
- Coordinate
photo shoots and video shoots for hotel facilities, events, and guest
experiences.
- Ensure
all marketing materials align with the hotel’s brand identity and
standards.
- Assist
in planning and execution of marketing campaigns and promotional offers.
- Promote
hotel services including accommodation, conferences, weddings, events,
restaurants, and recreational facilities.
- Support
seasonal promotions, packages, and special events marketing.
- Track
performance of marketing campaigns and report results to management.
- Conduct
basic market research on competitors, trends, and customer preferences.
- Gather
guest feedback and online reviews for marketing insights.
- Prepare
regular reports on social media performance and marketing activities.
- Support
data collection for occupancy and revenue-related marketing analysis.
- Work
closely with the Reservations and Front Office teams to promote room sales
and occupancy.
- Coordinate
with external suppliers (photographers, designers, media partners) when
required.
- Support
the Sales, Marketing & Reservations Manager in implementing strategic
marketing plans.
- Participate
in hotel events, launches, and promotional activities.
- Perform
any other duties assigned by the Management.
Key Performance Indicators (KPIs)
Business Development Support
Annual KPIs shall be established at the beginning of each
year through consultation between the staff member, the immediate supervisor,
and Management, and shall be approved by Management.
Qualifications & Experience
- Diploma
or Bachelor’s Degree in Marketing, Communications, Public Relations,
Business Administration, or related field.
- 1–3
years of experience in digital marketing or social media management
(hospitality experience is an advantage).
- Basic
experience in content creation tools (Canva, Adobe Suite, or similar).
- Understanding
of social media platforms and online marketing strategies.
Key Competencies
- Strong
creativity and content development skills.
- Good
communication and writing skills.
- Knowledge
of social media management and digital marketing tools.
- Basic
graphic design and visual content creation skills.
- Strong
organizational and time management abilities.
- Ability
to work under pressure and meet deadlines.
- Team
spirit and willingness to learn.
- High
level of professionalism and attention to brand detail.
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