11 Job Positions at Bank Rwanda Plc (BPR): (Deadline 10
November 2025)
Senior Relationship Manager Business Banking at Bank
Rwanda Plc (BPR): (Deadline 10 November 2025)
Job Purpose: Responsible for driving credit
origination, profitability, and growth of Tier 1 SME relationships. The
incumbent will provide leadership to other SME Relationship Managers, ensuring
effective portfolio management, a strong sales culture, and first-class
customer experience in line with the Bank’s strategic objectives for the MSME
segment.
Main Responsibilities:
- Credit
Origination: Identify, evaluate, and originate Tier 1 SME lending
opportunities, ensuring credit quality and alignment with the Bank’s risk
appetite.
- Portfolio
Growth & Profitability: Grow and oversee Tier 1 SME liability and
asset portfolios, monitoring performance to maintain profitability and
competitiveness.
- Leadership
& Mentorship: Lead, coach, and develop SME Relationship Managers by
setting performance targets, conducting regular feedback sessions, and
fostering a high-performance culture.
- Sales
Strategy Execution: Collaborate with the Business Leadership to translate
strategic goals into actionable sales plans, track performance, and
implement corrective measures where needed.
- Customer
Experience Management: Address client inquiries promptly, resolve
complaints effectively, and champion service improvements that elevate Net
Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
- Partnership
Building: Cultivate and maintain strong relationships with relevant
stakeholders, including internal teams and external partners, to support
business growth and deliver tailored solutions.
- Product
& Proposition Development: Provide market insights and feedback to
shape MSME banking products, ensuring offerings meet the evolving needs of
Tier 1 SME clients.
- Risk
& Compliance: Conduct regular reviews of credit facilities, uphold
regulatory guidelines, and enforce internal risk management practices
across the SME portfolio.
- Cross-Functional
Collaboration: Liaise with Credit, Operations, and other departments for
efficient loan processing and seamless customer experiences.
- Performance
Reporting: Prepare and present periodic reports on credit origination,
portfolio growth, and service enhancements to inform strategic decisions
and drive continuous improvement.
Educational qualifications and work experience:
- Possession
of Professional Qualifications in banking is an added advantage.
- Minimum
Five (5) years of experience.
- Team
Leadership, Sales, Relationship Management, Credit, and general banking
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Credit Reporting Officer at Bank Rwanda Plc (BPR):
(Deadline 10 November 2025)
Job Purpose: This position is responsible for
reporting on the day-to-day performance of credit facilities, by providing on a
regular basis with the appropriate portfolio report and ensuring these are
submitted to internal and external stakeholders in line with their
requirements.
Main Responsibilities:
- Generates
and maintains loan credit reports for presentation to the Management, and
provides monthly reports on the same, in accordance with the credit policy
and BNR regulations.
- Preparation
of all the bank and statutory returns reports in an accurate and timely
manner, upholding adherence to internal and statutory reporting calendars.
- Preparation
of credit reports to be submitted to BNR and CRB on a weekly, monthly, and
quarterly basis; ensure compliance with regulatory requirements and avoid
incidences leading to penalties from BNR.
- Perform
portfolio risk management by continuous follow-up of sectoral
concentrations, Single Obligor Limits, etc.
- Prepare
required reports indicating the bank’s loans status for submission to the
management on monthly basis.
- To
assist borrowing customers in all their queries relating to outstanding
credit obligations
- To
ensure CRB Update, correction and reports are timely done.
- Ensure
satisfactory audits by facilitating internal, external, and central bank
audits, timely closure of all credit risk reviews, internal & external
audits, and central bank review findings.
Daily Responsibilities:
- To
provide feedback to the different Business Units, management and external
partners for all enquiries relating to the Loan portfolio
- To
prepare Credit returns and reports for Regulator and submit them in line
with regulatory requirements on a timely manner.
- To
tackle irregularities and advise on remedial actions.
- To
liaise with the KCB Group Credit Department for all matters relating to
the Loan portfolio reports.
Educational qualifications and work experience:
- Bachelor’s
degree in business/finance/accounting
- Possession
of Professional Qualifications in banking is an added advantage.
- Minimum
Two (2) years of experience.
- Team
Leadership, Credit Monitoring & Reporting, and General Banking.
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Senior FX Dealer at Bank Rwanda Plc (BPR): (Deadline 10
November 2025)
Job Purpose: The role is responsible for winning
and growing USD-provider relationships and converting their flows, bring in
profitable FX deals especially cross-currency that drive FX income in a
USD-tight market with capped spreads. Success through tight coordination with
Corporate, SME teams to originate, structure, and close deals.
Main Responsibilities:
- Work
with Corporate & SME Relationship Managers to map and prioritize true
USD providers (exporters, NGOs, multilaterals, embassies, tourism/mining).
- Train
RMs on spotting cross-currency use-cases and pricing angles that increase
FX income under USD margin caps.
- Price
and execute spot (and simple forwards where policy allows) within
delegated limits and BNR directives.
- Prioritize
cross-currency (EUR/RWF, GBP/RWF, KES/USD, UGX/USD, etc.) to enhance FX
income mix.
- To
build key Bank relationships by meeting with targeted FX customers.
- Maintain
close relationships with other Banks to support business in this area.
Daily Responsibilities:
- To be
responsible for FX products across spot, forward and outright.
- To be
directly responsible for the assigned budget.
- Maximize
Profit and Minimize risk within acceptability through Market Making,
Positioning and Trading within approved limits and policies and
procedures.
- Provide
prices to retail clients, upon request, and meet with customers when
requested.
- Maintain
deal record and P&L daily.
- Keep
up to date with interest rate movements and currency fluctuations
internationally through studying country economic indicators, etc.
Financial software
Educational qualifications and work experience:
- University
Degree preferably in Accounting, Business administration, any other
related field
- Professional
Certification – ACI Certificate
- 3 or
more years of progressive experience in Treasury Management in a
commercial banking environment, and a Sales Background
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HERE TO READ MORE AND APPLY
Manager Card Issuing at Bank Rwanda Plc (BPR): (Deadline
10 November 2025)
Job Purpose: Responsible for the growth of the
Card Issuing business through the development and or maintenance, marketing,
and sales of debit, credit, and prepaid card products/programs and partnerships
(Card Portfolio Management, Product Management, and Administrative Support for
Card Issuing).
Main Responsibilities:
- Develop
and implement a card issuing strategy for the bank. This includes the
implementation of strategic plans for new program requirements and
champion design solutions for card issuing.
- Drive
growth of card issuing business in terms of the number of cards issued,
number of active cards, volumes transacted, credit quantity and quality,
as well as revenues generated.
- Provide
leadership in card product development and building partnerships.
- Monitor
and manage customer complaints, constantly review service delivery
standards, and work closely with branches to ensure maintenance of the
highest service standards that keep the Bank ahead of the competition.
- Identify
and aggressively sell prepaid cards to various key institutions like
Saccos, Learning Institutions, etc., to increase visibility and card
penetration as well as revenue generation.
- Identify
key high-net-worth and premium customers and aggressively sell credit
cards while ensuring quality credit card exposure by reviewing all credit
card applications from branches in CQ as well as effective management of
NPLs.
- Relationship
Management of co-brand partners, vendors, promotional partners, as well as
institutional card customers.
- Recruiting
promotional partners whose offers to cardholders increase card spend and
exposure utilization.
- Regular
review of BPR Bank Credit, Prepaid, and Debit card products to ensure that
they are in line with market trends.
- Regular
Communication to Credit, Debit, and Prepaid cardholders via Contact
Centre, Marketing promotions to increase transactions per card and/or
decrease exposure via behavioral model scoring, and Cardholder Education.
Daily Responsibilities:
- Receive
credit card applications and check their completeness including other
previous applications or accounts relating to the applicant.
- Track
monthly and other regular reports including but not restricted to Issuing
reports and TAT tracking reports for all Credit, Debit, and Prepaid cards.
- Forward
to Consumer Credit Unit applications for Credit cards that meet the
minimum requirements as per the application scoring model with
recommendations.
- Ensure
decisions on card applications are relayed to the customers accordingly.
(Declines, Approval with conditions, and returns for reviews).
- Aggressive
acquisition of partners who have members who can be issued with Prepaid
and Corporate cards.
Educational qualifications and work experience:
- University
Degree preferably in Technology, Business administration, any other
related field
- Professional
Certification – Banking, Finance, and DFS related
- 5 or
more years of progressive experience in sales & lead generation, Card
Operations, Credit Operations, Banking Operations, Customer Relationship
Management.
CLICK HERE TO READ MORE AND APPLY
Treasury Sales Dealer at Bank Rwanda Plc (BPR): (Deadline
10 November 2025)
Job Purpose: A treasury management sale works in
a defined territory with a specific customer base as a financial institution’s
representative. The goal is to develop and retain a strong relationship with
different segments of bank’s customers. Other job duties often include
forecasting and planning. Exceptional soft skills, such as professionalism,
communication, and teamwork, are imperative for success as a treasury
management sale.
Main Responsibilities:
- Develop
and Implement the Treasury Sales Strategy to meet the targets set.
- Making
regular market analysis to ensure the bank is updated on market trends and
behaviors.
- Effectively
market all Treasury Products to customers and report on feedback received
from Stakeholders.
- To
maintain a high standard of customer service to increase Bank’s market
shares vis-a-vis existing customers and enlarge the customer base.
- Leading,
coaching and coordinating the FX&MM Sales activities and achievement
of set targets.
- Offer
Placements and investment products to clients with surplus liquidity.
Daily Responsibilities:
- Monitor
Foreign Exchange gains and volumes performance and provide suggestions for
improvement.
- Ensure
profitability from all Treasury products and own its performance.
- Own
the Foreign Exchange trading and revaluation Profits and Loss account.
- To
strengthen the NGOs portfolio penetration by working closely with Business
units.
- Prepare
and implement a weekly customer visit plan.
- Participate
in client meetings and analyze client requirements.
- Follow
up on customer queries and ensure implementation within a reasonable time.
- Ensure
compliance with the Regulatory framework and Internal policies.
- Conclude
the Foreign Exchange deals (sale or purchase currencies) with clients on
phone.
Educational qualifications and work experience:
- University
Degree preferably in Accounting, Business administration, any other
related field
- Professional
Certification – ACI Certificate
- 3 or
more years of progressive experience in Treasury Management in a
commercial banking environment, and a Sales Background.
CLICK HERE TO READ MORE AND APPLY
Credit Administration Officer at Bank Rwanda Plc (BPR):
(Deadline 10 November 2025)
Job Purpose: To evaluate credit applications for
subsequent disbursements on existing approved composite line and mortgages.
Identify loan issues and follow-up with Credit Operations and IT department for
the resolution. Validate approved loans list to be charged-off before being
sent to Credit Operations for Charge-off.
Main Responsibilities:
- Ensure
compliance with Bank credit policies, and regulatory requirements and best
practice in the appraisal process with a view to minimizing credit risk.
- Ensure
compliance with service standards as per SLA terms to support business
growth and minimize the TAT.
- Review
and submit the recommendation to the Supervisor on the credit applications
for subsequent disbursements on Mortgage Loans, Invoice Discount Finance,
Local Purchasing Order and Bank Guarantees under the existing
- approved
composite line.
Manage stakeholder relationships; corporate, Retail, Credit,
Legal and IT departments.
- Proactively
analyze in the core banking system (T24) the loans issues and raise them
to Credit Operations and IT for the resolution.
- Check
and validate approved list to be charged off before being sent to Credit
Operations for Charge-off.
- Ensure
accuracy and timeliness in the completion of all Credit administration
processing.
Daily Responsibilities:
- Provide
the decision on the subsequent disbursement requests that assigned to self
by the line managers.
- Follow
up with the IT and Credit Operations for all loans with irregularities for
corrections
- Working
closely with the consultants on the proposed change in the CBS and
analysis to develop or modify information systems.
- Build
strong business relationships with Credit Administration stakeholders
(Corporate, Risk, Credit and Audit departments (Internal and External as
well as BNR inspectors).
- Submit
daily/weekly/monthly report of all loans approved & disbursed and
related TAT
Educational qualifications and work experience:
- Bachelor’s
degree in business/finance/accounting
- Possession
of Professional Qualifications in banking is an added advantage.
- Minimum
Two (2) years of experience.
- Team
Leadership, Credit Operations, and General Banking
CLICK HERE TO READ MORE AND APPLY
3 Job Positions of Recovery Officers at Bank Rwanda Plc
(BPR): (Deadline 10 November 2025)
Job Purpose: To identify, review and recover or
restructure/restore to performance non-performing debts and make appropriate
recommendations to avoid such situations arising in the future in order to
mitigate credit risks.
Main Responsibilities:
- To
initiate and develop restructuring and recovery strategies towards
reduction of non-performing loans (NPL) levels as targeted by bank’s
management.
- Contribute
to the bank’s profit through writebacks
- Ensure
compliance with credit policies, regulatory requirements and best
practices in carrying out recovery actions with a view to minimizing
credit risks
- Work
closely with all banks appointed external agencies (debt collectors,
appointed receivers, court bailiffs, lawyers etc…) and other third-party
vendors
- Partner
with the legal unit and lawyers for efficient and effective resolution of
matters in court.
- Assist
Credit Recovery Manager to prepare statutory and regulatory reports
required by the bank
- Give
recommendations to Recovery Manager on issues of debt recovery including
disposal of securities, litigation, restructuring, final settlement,
write-offs and write-downs for approval.
- Provide
professional business support to the Credit Recovery Manager to resolve
challenges faced by stressed clients
- To
enhance the Bank’s overall image through improved relations with bad
debtors and ensure customers are satisfied through timely responses to
issues.
- Perform
other tasks reasonably required by Credit recovery Manager or Senior
Credit Recovery Manager within the framework of this job description
Daily Responsibilities:
- Daily
review of assigned NPLs portfolio for any follow up of promise to pay from
the customer and plan course of action to recover owed money.
- Meeting
and calling customers, writing call reports and sharing with Credit
Recovery Manager and filing same to customer files.
- Write
demand notice and statutory notices to customers under NPL; initiate and
follow up related files in CQ, EMRS, and
- Negotiating
with customers to express their willingness to repay and propose different
alternatives to get solutions
- Preparation
of Recovery reports for management and regulator
Educational qualifications and work experience:
- University
Degree preferably in Finance/Accounting /Economics/
Business/Management/Law
- Professional
Certification – CPA/ILPD
- 3 or
more years of progressive experience in debt collection, recoveries, and
credit operations.
CLICK
HERE TO READ MORE AND APPLY
Customer Experience Manager at Bank Rwanda Plc (BPR):
(Deadline 10 November 2025)
Job Purpose: The role holder is responsible for
formulation & delivery of the Customer Experience Strategy through cross
–functional buy-in, direction & development of a fully integrated and
seamless customer experience model driven by four channels (business Units,
Phone, Email & social media) to improve our customer satisfaction and
eliminate customer pain points and dissatisfaction causes.
Main Responsibilities:
- Ensure
satisfaction and loyalty of customers by creating positive experiences
that lead to long-lasting customer satisfaction.
- Develop
& deliver the Customer Excellence Strategy through engagement with
stakeholders/ business units.
- Communication
& entrenchment of the customer Excellence Charter and standards across
all customer touchpoints.
Together with Stakeholders drive the development of best
practice life cycle management Strategy & Model for all Customers segments.
- Drive
the implementation of initiatives to improve Customer Excellence &
Overall Customer Delight Index.
- Drive
an overall approach to reducing customer dissatisfaction leading to
inactivity by exhausting available avenues to ensure the customers do not
churn from the business.
- Advisory
to senior management on service improvement, benchmark surveys and
learning, customer excellence policy development, standards and procedures
development and service feedback reviews.
- Overall
management of the Customer Excellence services across the BPR Bank branch
network and Head office units, including Call center, to ensure superior
customer experience offering to all bank customers both internal and
external.
- People
Management – Building and developing teams
- Stakeholder
Management
- Enforcement
of compliance with the Consumer Protection regulations and compensation of
customers who suffer financial losses due to disruption of service as per
policy.
Daily Responsibilities:
- Carry
out root cause management for continuous service improvement.
- Support
products roll out internally & externally
- Overse
Periodic (weekly and Monthly) compliance to set service standards.
- Taking
the pulse of customer satisfaction levels through sampling of inbound
customer calls to determine any emerging trends that may point to gaps in
service and causing timely interventions.
Educational qualifications and work experience:
- University
Degree preferably in business/finance/accounting Professional
Certification – Customer Experience Training, Corporate Communications
- 6
years of progressive experience in a service-related division of a
commercial environment, and customer service
CLICK HERE TO READ MORE AND APPLY
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