IT Officer (Software & Hardware) at UMUCYO SACCO RWAMAGANA: (Deadline 10-08-2026)
VACANCY ANNOUNCEMENT
Background
UMUCYO SACCO RWAMAGANA is a District Savings and
Credit Cooperative (D-SACCO) established through the consolidation of the
fourteen (14) Umurenge Savings and Credit Cooperatives (U-SACCOs) operating
within Rwamagana District, in line with the Government of Rwanda's SACCO Consolidation
Framework and under the regulatory supervision of the National Bank of Rwanda
(BNR). The institution is committed to providing accessible, reliable, and
innovative financial services that promote financial inclusion and improve the
socio-economic well-being of its members.
To strengthen its team and support the achievement of its
strategic objectives, UMUCYO SACCO RWAMAGANA invites
applications from qualified, competent, committed, proactive, and
self-motivated individuals to fill the following position.
IT OFFICER (SOFTWARE & HARDWARE)
Position name: IT Officer (Software &
Hardware)
Reporting to: Head of Operations.
Number of positions:1
Job summary
The IT Officer (Software & Hardware) is responsible for
ensuring the efficient operation, maintenance, security, and continuous
improvement of UMUCYO SACCO RWAMAGANA's information technology infrastructure.
The role supports both software applications and hardware systems used across
the Head Office, branches, and sub-branches to ensure uninterrupted delivery of
financial services.
The officer installs, configures, maintains, and
troubleshoots computer hardware, operating systems, banking applications,
network devices, printers, and other ICT equipment. The position also provides
technical support to staff, safeguards information assets through appropriate
cybersecurity practices, performs system backups, monitors IT performance, and
ensures compliance with internal IT policies, regulatory requirements, and best
practices.
The IT Officer works closely with CBS vendors, third-party
service providers, and internal departments to resolve technical issues,
implement system upgrades, and support digital transformation initiatives. The
role contributes to maintaining business continuity, enhancing operational efficiency,
and ensuring that technology effectively supports UMUCYO SACCO RWAMAGANA's
strategic objectives and service delivery to its members.
Responsibilities & tasks
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To be
at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- First
line support for all computer and related hardware components for all
branch staff at headquarter, branches and outlets;
- Responds
in a timely manner to service issues and requests;
- Reviews
vendor contracts and coordinates IT hardware purchases;
- Ensures
proper maintenance of computers peripherals, printer and all other
hardware;
- Maintains
currency of knowledge with respect to relevant state-of-the-art
technology, equipment, and/or systems;
- First
line support for all network and software (especially 1st level support
for CBS) for all branch staff at headquarter, branches and outlets;
- Responds
in a timely manner to service issues and requests;
- Setting
up accounts for new users;
- Reviews
vendor contracts and coordinates IT software purchases;
- Assist
to install software, network, internet, e-mail, printer for all
responsible branches;
- Ensure
proper maintenance of networking, internet & e-mail, security, backup
and recovery;
- Maintains
currency of knowledge with respect to relevant state-of-the-art
technology, equipment, and/or systems;
- Performances
regular system checks to mitigate operational risk;
- Any
other duty that does not conflict with the laws and regulations as
requested by the IT Operator or his/her superior authority.
Required Skills
- Strong
cash handling and numerical accuracy skills
- Excellent
customer service and interpersonal skills
- High level
of integrity, honesty, and confidentiality
- Attention
to detail and ability to detect errors or irregularities
- Good
communication skills (verbal and written)
- Ability
to work under pressure and meet deadlines
- Basic
computer skills, especially in MS Excel and core banking systems
- Teamwork
and willingness to support other branches when assigned
Qualification Criteria / Job Requirements
- Bachelor’s
degree in IT/MIS.
- Minimum
one-year working experience in IT/Network field for MFIs/Banks.
- Good
understand of banking operation.
- Good
knowledge of WAN network, domain user management.
- Good
integrity, positive attitude, helpful, high commitment, competence and
motivation.
- Willing
to travel to responsible branches and outlets.
How to apply
The vacancies are open from 21st July to 10th August 2026.
The interested candidates should submit their application documents (all
in one PDF Document) via email recruitment.umucyosacco@gmail.com ,
not later than 10th August 2026 (05:00 pm).
Application Documents required:
- Application
letter (Addressed to the Chairperson of the Board of Directors),
- Resume
or CV,
- Academic
certificates
- National
ID copy
Done at Rwamagana, on 21st July 2026
USANASE Jolie
President of the BoD
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