Business Transformation Officer, NOB at WFP - World Food
Programme: (Deadline 10 Aug 2026)
Job Description
DEADLINE FOR APPLICATIONS
9 August 2026-23:59-GMT+02:00 Central Africa Time (Kigali)
WFP celebrates and embraces diversity. It is committed to
the principle of equal employment opportunity for all its employees and
encourages qualified candidates to apply irrespective of race, colour, national
origin, ethnic or social background, genetic information, gender, gender
identity and/or expression, sexual orientation, religion or belief, HIV status
or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization
saving lives in emergencies and using food assistance to build a pathway to
peace, stability and prosperity, for people recovering from conflict, disasters
and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the
future WFP workforce is one of diverse, committed, skilled, and high performing
teams, selected on merit, operating in a healthy and inclusive work
environment, living WFP's values (Integrity, Collaboration, Commitment,
Humanity, and Inclusion) and working with partners to save and change the lives
of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and
follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is
a 2020 Nobel Peace Prize Laureate.
- WFP
offers a highly inclusive, diverse, and multicultural working environment.
- WFP
invests in the personal & professional development of its employees
through a range of training, accreditation, coaching, mentorship, and
other programs as well as through internal mobility opportunities.
- A
career path in WFP provides an exciting opportunity to work across the
various country, regional and global offices around the world, and with
passionate colleagues who work tirelessly to ensure that effective
humanitarian assistance reaches millions of people across the globe.
- We
offer an attractive compensation package (please refer to the Terms
and Conditions section of this vacancy announcement).
Reporting to the Deputy Country Director, the Business
Transformation Officer (BTO) operates with minimal supervision across several
areas leading the Country Technology Team, collaborating with counterparts in
WFP, other UN agencies and partners. They are heavily involved in day–to-day
activities and analytical work and provides advice on business needs using
their technical knowledge and experience.
JOB TITLE: Business Transformation Officer, NOB
TYPE OF CONTRACT: Fixed Term (FT)
UNIT/DIVISION: Technology (TEC)
DUTY STATION (City, Country): Kigali, Rwanda
DURATION: 12 months, with possibility of extension, subject to
successful performance and availability of funds.
ORGANISATIONAL CONTEXT:
The World Food Programme (WFP) is the United Nations
frontline agency fighting hunger. WFP reaches more than 150 million people per
year - delivering humanitarian food assistance and working with smallholder
farmers, communities, and governments to improve nutrition and build resilience
to crises. As conflict, climate change and economic shocks drive up the number
of hungry people in Eastern Africa, finding innovative solutions to the complex
humanitarian and development challenges in the region is essential, now perhaps
more than ever.
In Rwanda, WFP supports the Government with its ambitious
goals to ensure food security and nutrition and equitable access to sustainable
livelihoods for all. In this effort, WFP Rwanda works closely with diverse
stakeholders to provide general food and nutrition assistance to over 135,000
refugees, asylum seekers and returnees; to strengthen national disaster risk
management, social protection, school meals and nutrition programmes; to
transform food systems; and to support emergency preparedness and response.
Reporting to the Deputy Country Director, the Business
Transformation Officer (BTO) operates with minimal supervision across several
areas leading the Country Technology Team, collaborating with counterparts in
WFP, other UN agencies and partners. They are heavily involved in day–to-day
activities and analytical work and provides advice on business needs using
their technical knowledge and experience.
JOBPURPOSE:
Partner with colleagues and stakeholders to understand their
needs and operating environment in order to transform business requirements
into solutions exploiting IT capabilities and focusing on business
satisfaction.
KEYACCOUNTABILITIES(notall-inclusive):
- Capture,
analyze and document (i.e. through diagrams, flowcharts, data models, user
experience designs, storyboards) business requirements for IT solutions
and services following WFP policies, standards and strategies.
- Communicate
business requirements to business counterparts, for a shared understanding
of the requirements and effective implementation of strategies/plans.
- Baseline
and track business requirements through implementation ensuring efficient
management of change.
- Test
and analyze IT solutions and document the match against business
requirements for quality and accuracy.
- Establish
and maintain close partnerships with internal and external stakeholders to
identify business needs, transformation opportunities and digital
solutions that improve operational effectiveness.
- Manage
the service catalog of IT solutions offered to the business, including
current, retired and those in the pipeline to ensure effective knowledge
management.
- Manage
alignment of IT service levels with SLAs for solutions or services focused
on business needs. Conduct survey on business satisfaction with IT
solutions and services.
- Manage
estimates, business cases, planning, risk identification, change
management, problem and issue resolution to ensure the effective delivery
and adoption of business and digital transformation initiatives.
- Promote
the application of business analysis, process improvement, project
management and governance practices to support continuous improvement,
compliance and organizational effectiveness.
- Support
digital transformation, innovation and organizational change initiatives
by identifying opportunities to improve business processes, enhance user
experience and strengthen operational efficiency.
OTHER SPECIFIC JOB REQUIREMENTS:
- Provide
advice to managers and users, understanding and resolving issues, and
ensuring IT policies, procedures, systems and tools are correctly applied
to support them.
- Guide
and supervise more junior staff, acting as a point of referral and
supporting them with more complex analysis and queries.
- Contribute
to the capability building of staff through the review and/or design of
appropriate training programs aimed at developing skills/knowledge in IT
and Telecommunications.
- Coordinate
with other UN agencies in order to align activities and maximise
possibilities of inter-agency collaboration in the field of IT and TC.
- Interact
effectively with internal and external colleagues and user groups to
understand business needs, identify opportunities for process improvement,
digital transformation and innovation, and facilitate the delivery and
adoption of appropriate solutions.
- Proactively
engages key stakeholders at existing/potential client sites to gain an
understanding of how WFP can best serve as a strategic partner in meeting
future business needs.
- Ensure
emergency response processes and procedures as required to provide support
in enabling emergency food assistance needs are in place and that IT
business continuity and disaster recovery plans are kept up-to-date.
- Perform
other duties as assigned.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- Has
analysed major technical issues of projects and formulated
recommendations.
- Has
participated in the analysis and re-design of business processes or
applications.
- Has
conducted cost-benefit analyses to support project management.
- Has
supported digital transformation, business process improvement or
organizational change initiatives.
- Has
managed cross-functional projects and engaging diverse stakeholders to
deliver business solutions.
QUALIFICATIONS:
Education:
- Advanced
university degree in Computer Science, engineering or other relevant
technology related field.
Experience:
- At
least three (3) years of progressively responsible postgraduate
professional experience with specific experience in information technology
management, digital transformation, business process reengineering,
enterprise systems, or organizational change management.
- Experience
in a senior leadership role managing IT functions, digital strategy, or
business transformation initiatives within a large and geographically
dispersed organization.
- Demonstrated
experience in aligning technology strategies with organizational
objectives to improve operational efficiency, program delivery,
accountability, and service excellence.
- Experience
managing multidisciplinary teams comprising IT professionals, project
managers, business analysts, and external service providers.
- Proven
ability to manage ICT budgets, vendor contracts, and partnerships while
ensuring value for money and effective service delivery.
- Experience
supporting field operations in challenging environments, including
emergency response, humanitarian programming, or development operations.
- Experience
in leveraging emerging technologies including artificial intelligence,
robotic process automation, cloud platforms, data visualization, and
advanced analytics to improve organizational performance.
Language:
- Fluency
(level C) in English language. Knowledge of Kinyarwanda is a requirement.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of
behavior that guide HOW we work together to accomplish our mission.
Click here
to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities
by providing reasonable accommodations throughout the recruitment process. If
you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application,
processing, training, interviewing, testing or other fee in connection with the
application or recruitment process. Should you receive a solicitation for the
payment of a fee, please disregard it. Furthermore, please note that emblems,
logos, names and addresses are easily copied and reproduced. Therefore, you are
advised to apply particular care when submitting personal information on the
web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All
applications must be submitted exclusively through our online recruiting
system. We do not consider CVs or applications sent by email, LinkedIn, or
any other channel.
- We
strongly recommend that your Workday profile is accurate and complete, and
that all sections are filled in, including your employment history,
academic qualifications, language skills, and UN grade (if applicable).
Once your profile is completed, please apply, and submit your application.
- If you
experience technical issues while submitting your application, you may
contact us at global.hrerecruitment@wfp.org.
Please note that this email is only for technical
issues with an application - unsolicited applications or documents
sent to this inbox will not receive a reply.
- At the
application stage, the only required documents are your CV and Cover
Letter. Additional documents (passport, certificates, recommendation
letters, etc.) may be requested later in the process.
- Only
shortlisted candidates will be contacted and invited to proceed to the
next stage of the recruitment process.
All employment decisions are made on the basis of
organizational needs, job requirements, merit, and individual qualifications.
WFP is committed to providing an inclusive work environment free of sexual
exploitation and abuse, all forms of discrimination, any kind of harassment,
sexual harassment, and abuse of authority. Therefore, all selected candidates
will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the
UN Advisory Committee on Administrative and Budgetary Questions (ACABQ),
International Civil Service Commission (ICSC), FAO Finance Committee, WFP
External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other
similar bodies within the United Nations system with oversight responsibilities
over WFP, both during their service and within three years of ceasing that
service.
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