Description
Senior Manager, Personal Banking at BPR: (Deadline 30
June 2026)
Job Purpose
Responsible for the overall leadership, management, growth
and profitability of the Personal Banking Portfolio and implementation of an
efficient and effective Sales culture, relationship and portfolio management,
and delightful customer experience particularly within the Personal and Premium
Banking portfolio and in the whole bank in general.
Main Responsibilities
- Develop,
grow, and monitor personal and premium banking liability and assets
portfolios with the ultimate aim of ensuring that the portfolio remains
profitable and of quality
- Develop
and execute portfolio growth strategies across all personal banking
products, including deposits, loans, cards, digital banking, and
transactional products, with a focus on customer acquisition,
cross-selling, and increasing share of wallet.
- Contribute
to and take a proactive role in the strategic direction of Personal
Banking. This will include ensuring that the Bank’s objectives relate to
Personal Banking are met. A key role will be development of strategic
plans.
- Drive
market penetration and business development initiatives by identifying new
growth opportunities, expanding the customer base, strengthening existing
customer relationships, and increasing product uptake across personal
banking products
- Forecast,
plan, implement and monitor all Personal Banking sales, costs, and
expenditure activities within a set budget and proactively and promptly
device remedial actions to minimize the variances between the budget and
actual performance.
- Organize
and manage the available Personal Banking human and physical resources.
Coach, mentor and develop a high performing team. A key ingredient being
inculcation of a performance management framework.
- Co-ordinate
all Personal Banking activities and liaise with Retail Banking head office
and other departments for all Personal Banking requirements.
- Develop
new products and reshape the existing to meet customer needs and grow
market share
- Grow
and maintain partnership with Blue-chip organization to develop business
through a competitive penetration rate management.
- Ensure
a delightful customer experience within the Personal Banking through
resolution of all Personal Banking related customer inquiries and timely
closure of cases raised in ECRM within the SLA, followed by a periodic
root cause analysis on top cases escalated to raise the NPS and reduce the
CES
- Make
regular branch visits to cascade the strategy, support in deals
generation, discuss Personal Banking performance and agree on performance
improvement plans with Branch Managers and Personal Bankers.
- Ensure
effective migration of customers to electronic business channels.
Daily Responsibilities.
- Set
and meet the Personal Banking annual business plans and targets for all
Direct Reports
- Motivation
and development of Personal Banking human resources
- Eliminate
operational risks by addressing Audits shortcomings and compliance issues
- Proactively
identify areas that require development and improvement
To develop staff competences to meet business requirements
- Drive
the branches into efficient, effective and profitable Business Development
& Clients Services sales outlets
Educational qualifications and work experience:
- Bachelor's
level degree in any Business-related field
- Professional
Qualifications in Banking is an added advantage
- Master’s
degree is an added advantage
- 10
years Minimum experience in Team Leadership, Sales, Relationship
Management, Credit, and general banking
CLICK
HERE TO READ MORE AND APPLY
Post a Comment