Irembo is a technology company that designs and develops
digital products to ease the accessibility of services in users’ everyday lives
worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay,
have enabled Rwandan citizens and foreigners to access and pay for over 150
public services online through our one-stop-shop e-governance and payment
platforms. To date, we have facilitated over 30 million transactions through
our platforms and have ambitious goals to scale our technology worldwide to
enable more governments and institutions to serve their citizens better. More
information is available on irembo.com.
We are a software company
building service management, payment, and digital health solutions. Our core
clients are government institutions, and we’ve steadily expanded across the
local market to serve leading insurers, ISPs, banks, and merchants.
International expansion is also underway as we pursue growth opportunities
beyond our home market.
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Our business operates on a three-sided value model, serving
institutions, reaching citizens at a national scale, and enabling a network of
thousands of active agents. This integrated ecosystem allows us to deliver real
impact, simplify access to services, and create value across sectors and
segments.
Job Level & Seniority: Director / Head of Function
Role Overview:
We are seeking an experienced, mission-driven product leader
to take on the role of Head of Product Management, Service Solutions.
Our service solutions are powered by our service management
platform, which offers a suite of products and tools serving the service
industry: a low-code/no-code platform for digitizing forms and workflows,
digital marketplaces (IremboGov, IremboPlus) allowing users to access
services, an agent portal allowing our network of agents to apply on behalf of
users, and an officer portal allowing service providers to process applications
and access analytics.
As the Head of Product Management, Service Solutions,
you will be the chief architect of our product vision, responsible for
transforming our strategic goals into a tangible, multi-product roadmap. You
will own the full product lifecycle and will be accountable for key business
outcomes like user adoption, retention, and satisfaction across our products.
This requires a rare blend of deep execution focus and expansive, imaginative
thinking. You will be obsessed with the operational details of our users’
experience (e.g., queries and complaints) while simultaneously crafting a bold,
long-term vision for our platforms.
You will be a strategic partner to engineering, design,
marketing, operations, and executive leadership, and your work will directly
influence how citizens access essential services, how service businesses
efficiently scale their operations, and how we leverage data and identity to
create a seamless, integrated digital society.
Key Responsibilities:
- Product
Vision & Strategy: You will translate the high-level
company vision into a tangible product strategy for each product.
- Portfolio
Prioritization & Roadmap Management: You will be responsible
for orchestrating the overall product roadmap across the entire portfolio
and ensuring that it directly supports the company’s strategic goals.
- Performance
Measurement & OKR Ownership: You will establish and manage a
robust system for measuring product success. They will be accountable for
translating the product strategy into measurable Objectives and Key
Results (OKRs).
Product Innovation: This role is accountable for driving a culture of continuous innovation. This involves setting the framework and processes for identifying new opportunities and turning them into new sources of value.
Cross-Functional Leadership & Alignment: You will be responsible for ensuring seamless collaboration and alignment on execution across product, engineering, design, and business teams.
Team Building & Development: A core responsibility is to build, lead, and grow a high-performing product management team.
Operational Excellence & Process Improvement: You will be responsible for defining and optimizing the product development lifecycle. This involves establishing scalable processes for discovery, delivery, and launch that improve efficiency and reduce risk as the organization grows.
Experience and Skills:
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This role is for an entrepreneurial leader who can
balance innovative thinking with intensity in execution. You will be building
not just products, but an innovative product organization and the culture that
will drive our growth.
- Experience: Minimum
of 8 years of experience in software engineering/product management, with
a significant portion spent in a leadership role overseeing a portfolio of
products at various stages of the lifecycle. Experience in both B2B and
B2C product development is highly valued.
- Strategic
and innovative thinking: Expansive imagination with the ability
to shape product strategy and goals that drive value creation by
connecting dots across industry trends, customer insights, business
strategy, and more.
- Execution
capability: Strong product delivery, problem-solving skills, and
passion for intentional intensity. Able to work across functions, navigate
ambiguity, and make things happen to deliver product value.
- Communication
and stakeholder management: Great collaborator with the ability
to influence and align diverse stakeholders by communicating a compelling
product strategy with clarity and conviction.
- Leadership
& people management: Experience in building and managing
high-performing product teams. Able to lead through context, coach for
excellence, and create a culture of accountability.
- Product
lifecycle expertise: from discovery to delivery and everything in
between. Comfortable with every phase of the product lifecycle.
What We Offer:
- A
Strategic Seat at the Table: You will own our product innovation
agenda and shape how it evolves and grows. This is a leadership role with
real influence on the company’s future
- Room
to Build: We are growing fast and building deliberately. You will
have the autonomy to define direction, structure teams, and raise the
standard for which products or features we build.
- Mission
Driven Work: Our work sits at the intersection of public service,
technology, and enterprise. What you build will help citizens at a
national scale access and consume essential services.
- Competitive
Terms: We offer a compensation package that reflects the
importance of the role, with room for growth based on performance and
impact.
Location
- Nyarutarama,
Kigali, Rwanda
Application Deadline
- July
31, 2026
We are an equal opportunity employer and are committed to
providing a positive interview experience for every candidate. We’re on a
mission to change our continent through technology and are committed to a
diverse and inclusive workplace and strongly encourage applicants from all
backgrounds, nationalities, and walks of life.
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Our head office is based in Kigali, Rwanda.
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