1. About Ecofleet Solutions Ltd.
Ecofleet Solutions Ltd is a government-owned company
mandated to transform and modernize public transport service delivery in the
City of Kigali. Its mission is to enhance efficiency, reliability, and
accessibility of the transport system through data-driven planning, route
optimization, fleet management, and close coordination with stakeholders. By
setting and enforcing service standards, Ecofleet ensures that Kigali’s growing
population has access to safe, reliable, and commuter-friendly transport
services.
The company plays a strategic role in managing the city’s
bus fleet, including planning renewals to maintain a modern and efficient
system, while embracing green mobility solutions such as electric buses to
align with Rwanda’s climate goals. Technology underpins Ecofleet’s operations
through intelligent transport systems (ITS), GPS tracking, digital performance
dashboards, and automated inspections that improve transparency and
responsiveness. In addition, Ecofleet oversees shared transport
infrastructure—depots, terminals, and bus stops—and manages a unified digital
fare collection system that promotes cashless payments, standardizes fares, and
ensures accountability. Together, these efforts position Ecofleet as a central
driver of Kigali’s sustainable, smart, and integrated public transport future.
2. Purpose for Recruiting
Ecofleet Solutions Ltd is seeking competent, self-motivated,
and results-oriented individuals to join its team across various departments
and roles. A skilled and solution-driven workforce is essential to supporting
Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly
public transport services in Kigali. By fostering talent that aligns with
innovation, operational excellence, and sustainability, Ecofleet ensures its
services remain responsive, resilient, and future-ready.
Job Title: Control Room Operator (5)
Reports to: Control Room Supervisor
Department: Operations
Location: Kigali, Rwanda
Job Type: Full-time
1. Role Summary
The Control Room Operator at Ecofleet Solutions Ltd is
responsible for real-time monitoring of bus operations, with a strong focus on
preventing revenue theft. The operator ensures route compliance, monitors
driver behavior, and flags suspicious activity related to fare collection or
operational misconduct.
2. Scope of the Role
- Real-time
Monitoring: Use GPS and surveillance to detect revenue theft and
misconduct.
- Compliance: Identify
and report route violations, delays, and fare fraud.
- Field
Support: Coordinate with inspectors to act on suspicious
activity.
- Intelligence: Assist
in revenue theft investigations and corrective actions.
3. Key Responsibilities
- Monitor
real-time bus movements using GPS and surveillance tools.
- Detect
and flag signs of fare evasion, ticket fraud, or undeclared earnings.
- Identify
suspicious route deviations, prolonged stops, or skipped trips.
- Alert
field inspectors to verify and follow up on suspected revenue leakage.
- Maintain
detailed logs of operational irregularities and potential fraud cases.
- Generate
daily reports highlighting revenue concerns and driver conduct.
- Support
investigations into financial misconduct with proper documentation.
4. KPIs for Success
- Revenue
Protection: Reduced incidents of fare fraud or revenue loss.
- Accuracy: Timely
and accurate reporting of operational irregularities.
- Accountability: Improved
driver compliance through system alerts.
- Coordination: Increased
effectiveness of field inspections based on control room data.
5. Core Competencies & Skills
- High
integrity, vigilance, and attention to detail.
- Familiarity
with GPS tracking, fare systems, and reporting tools.
- Ability
to identify patterns or irregularities in operational data.
- Basic
IT skills (Excel, control room software).
- Strong
incident-reporting and communication skills.
6. Minimum Qualifications & Experience
- Education: Diploma
or degree in Transport Management, ICT, or a related field.
- Experience: At
least 2 years in transport monitoring, dispatch, or control room
operations.
- Preferred: Specific
experience with fleet tracking tools and fare collection systems.
How to Apply
Interested candidates are invited to submit their
applications via email to careers@ecofleet.rw. All application documents must be
compiled into one single folder/file labeled with the subject of the position
applied for. Applications must include: a cover letter addressed to Aubin
RUKERA – Chief Executive Officer, Ecofleet Solutions Ltd, a detailed Curriculum
Vitae (CV), certified copies of academic and professional certificates, and
contact details of three (3) previous supervisors.
Application deadline: 3rd July 2026.
Only candidates who meet the required qualifications and
relevant experience will be shortlisted and contacted for interviews.
Ecofleet Solutions Ltd reserves the right to close or
withdraw this advertisement at any time once a sufficient number of
applications have been received.
Done in Kigali, 19th June 2026.
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