Systems Improvement Manager at University of Global
Health Equity (UGHE): (Deadline 21-08-2026)
Description
Job Title: Systems Improvement Manager
Department: Administrative & Financial
Affairs
Reports To: Strategy Operations Lead
Position Overview
Systems Improvement Manager plays a big role in
strengthening the university’s operational excellence in the design,
improvement, and oversight of organizational processes, policies, and
governance frameworks. This role partners with operational units to ensure that
processes are efficient, compliant, scalable, and aligned with the
institution’s mission, strategic priorities, and regulatory. It uniquely blends
process reengineering, governance oversight, risk management, and stakeholder
leadership that enables the university to deliver exceptional services to
students, faculty, staff, and the community.
The ideal candidate is a structured thinker, a collaborative
problem solver, and a champion for continuous improvement who can translate
operational challenges into clear, sustainable, and well governed solutions.
Key Responsibilities
- Lead
the assessment, mapping, design, and continuous improvement of core
administrative and operational processes across the university.
- Identify bottlenecks,
redundancies, and risk areas and propose solutions grounded
in industry for best practices.
- Proactively
identify operational risks and develop mitigation strategies within
process and governance frameworks.
- Ensure
compliance with regulatory, accreditation, and audit requirements by
maintaining comprehensive process records and reporting structures.
- Conduct
regular quality reviews to ensure processes remain effective, sustainable,
and compliant.
- Develop
KPIs and performance dashboards to measure process effectiveness and drive
data-informed decision making.
- Establish
and maintain governance frameworks, policies, and standard operating
procedures that support transparency, consistency, and compliance.
- Ensure
alignment of governance practices with legal, accreditation, financial,
and ethical requirements relevant to higher education and non-profit
sectors.
- Monitor
adherence to established standards and recommend corrective actions where
necessary.
- Support
operations strategy to translate strategic directives into
actionable process initiatives, project plans, and change management
activities.
- Collaborate
closely with internal units to ensure processes, systems, and governance
support long-term institutional goals.
- Serve
as a trusted advisor on process and governance best practices.
- Drive
change management related to process improvements, including communication
planning, training, and stakeholder readiness assessments.
- Build
strong relationships across the institution to promote a culture of
continuous improvement and operational alignment.
Qualifications & Experience
- Bachelor’s
degree in business administration, Operations Management, or a related
field with a proven track record. (Master’s preferred).
- 5+
years of experience in process management, organizational and
cooperate governance, risks Governance, operations
strategy, or related roles
- Demonstrated
experience in business process mapping, process improvement methodologies,
or governance frameworks.
- Strong
understanding of compliance, policy development, and organizational
controls in complex institutions.
- Experience
leading multi stakeholder initiatives and managing organizational change.
Skills & Competencies
- Exceptional
analytical and strategic problem-solving skills.
- Strong
project management capabilities with a structured, organized approach.
- Excellent
facilitation, communication, and relationship-building skills.
- High
level of integrity, accountability, and commitment to institutional
mission and values.
- Skilled
in process documentation tools, workflow software, and data analysis
platforms.
How to Apply
Applicants should provide: (1) curriculum vitae, (2) Degree,
(3) A cover letter describing your interest in UGHE and relevant experience.
Please upload these under the ‘Additional Files’ tab on the application
page.
University of Global Health Equity is an equal opportunity
employer, and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability status, protected veteran status,
or any other characteristic protected by law.
Organizational Profile
UGHE is a new kind of university focused on training the
next generation of global leaders in health care delivery. The university
launched in Rwanda in September 2015. Through an academic experience uniquely
rooted in the values of equity, students are empowered to both ease suffering
at the bedside and drive transformational, systemic changes to the health
system.
UGHE is an initiative of Partners In Health (PIH), an
internationally recognized non-profit organization whose mission is to provide
a preferential option for the poor in health care. In over nearly three decades
of operating alongside public sectors in countries around the world, PIH has
developed a model to deliver high quality healthcare to some of the world’s
most marginalized communities. Nowhere has this impact been more profound than
in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government
partners have driven innovation for a decade.
Members of the UGHE community are tenacious and resolute in
our drive to attain social justice, make common cause with those in
need, listen to and learn from others, and operate with
honesty and humility as we uphold academic integrity and intellectual
curiosity. The University of Global Health Equity seeks individuals committed
to these values to join the team.
Commitment to Safeguarding and Prevention of Sexual
Exploitation, Abuse and Sexual Harassment
At UGHE, we are committed to ensuring that those who benefit
from our work- including community members – as well as our students,
contractors, staff, and visitors to our campus are treated with dignity and
respect and protected from sexual exploitation, abuse and harassment and any
form of systemic abuse, whilst reducing risk and vulnerabilities. A range of
pre-employment checks will be undertaken in conformity with UGHE’s
policy.
UGHE will request information from applicants’ previous
employers about any findings of fraud, harassment, sexual harassment and any
form of systemic abuse or incidents under investigation when the applicant left
employment. By applying, the job applicant confirms their understanding of
these recruitment procedures.
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