Senior Operations Manager at Catholic Relief Services
(CRS): (Deadline 06-08-2026)
JOB ADVERT
Job title: Senior Operations Manager
InternshipListings
Department: Operations
Salary Grade: 10
Reports to: Country Manager
Location: Kigali, Rwanda
About CRS
Catholic Relief Services is the official international
humanitarian agency of the Catholic community in the United States. CRS works
to save, protect, and transform lives in need in more than 100
countries, without regard to race, religion or nationality. CRS’ relief and
development work is accomplished through programs of emergency response, HIV,
health, agriculture, education, microfinance and peacebuilding.
Job Summary:
As a member of the Program Office (PO)’s Leadership Team,
you will manage following operational functions – Human Resources, Procurement,
Administration (Facilities, Properties/Assets, Travel), Fleet, ICT and Audit -
in support of the Catholic Relief Services’ (CRS) mission to serve the poor and
vulnerable. You will also serve as Security Focal Point for CRS in Rwanda. You
will promote stewardship of resources, help ensure principled compliance,
proactively identify risk issues, and under supervision lead operational
improvements.
Job Responsibilities:
- Manage
or coordinate assigned operations functions– systems, processes and
staffing – that meet CRS’ standards, donor requirements, and local
regulations and support high-quality programming. Collaborate with
programming leads to ensure appropriate project expenditures in line with
financial plans and proper stewardship of material sources.
- Coordinate
and monitor day-to-day operations to ensure support services are delivered
with high-quality in an efficient manner. Identify and help address
challenges that affect the proper stewardship and optimal utilization of
program assets and resources (financial, human, and material). Proactively
manage security and mitigate security risks.
- Effectively
manage talent and supervise. Manage team dynamics and staff well-being.
Provide coaching, strategically tailor individual development plans, and
complete performance management for direct reports. Monitor and assess
performance to ensure adequate capacity for successful support of
high-quality programming.
- Provide
guidance of internal processes for approving expenses, monitoring
spending, and making budget adjustments in line with operational and
programmatic needs and with donor requirements.
- Contribute
to effective staffing of CP needs and adherence to HR systems, policies
and practices that support a high-performance culture, staff development
and retention. Help ensure quality personnel administration and a work
environment that truly reflects the agency’s guiding principles.
- Coordinate
compliance with agency and donor requirements and local laws and
regulations through periodic systems checks, review and assessment of
operations policies and procedures. Coordinate response to issues that
emerge from internal and external audits and provide guidance to implement
improvements.
- Help
maintain the proper conditions for learning - a safe environment for the
sharing of ideas, solutions, and difficulties and the capacity to detect,
analyze and respond quickly to small deficiencies. Identify capacity
strengthening needs and provide guidance for project teams and partners,
which includes cross-departmental learning.
- Serve
as Security Focal Point: maintain security information, procedures and
plans updated and ensure appropriate dissemination; provide orientation to
CRS visitors and new staff on the security context and security rules.
Typical Background, Experience & Requirements:
Education and Experience
- Bachelor’s
degree in business administration, Finance, Accounting, or another
relevant field. Masters preferred.
- Minimum
of 5 years’ work experience in at least two of the following backgrounds -
finance, human resources, logistics, or administration positions with
progressive and management responsibilities.
- Experience
with an INGO preferred.
- Understanding
of financial systems, including budgeting and budget/expense analysis
experience preferred. Knowledge of major accounting software like Oracle
or similar financial reporting software a plus.
- Knowledge
of multiple institutional donors’ regulations a plus.
- Staff
management experience and abilities that are conducive to a learning
environment a preferred.
- Proficient
in MS Office packages (Excel, Word, PowerPoint, Visio), Web Conferencing
Applications, and information and budget management systems.
Personal Skills
- Good
strategic, analytical, systems thinking, and problem-solving skills and
ability to make sound and timely judgments and decisions.
- Good
relationship, management abilities.
- Ability
to work collaboratively and with agility
- Ethical
conduct in accordance with recognized professional and organizational
codes of ethics
- Proactive,
resourceful, solutions-oriented and results-oriented
Required/Desired Foreign Language: Fluent English and
Kinyarwanda are required, French is desirable.
Travel Required: 25%
Key Working Relationships:
Supervisory: Human Resources Manager,
Administration Manager, Procurement Officer
Internal: Senior Management,Operations staff at
Program Office, Regional, and HQ levels
External: Partners, vendors, donors, local
government
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding
principles of CRS and used by each staff member to fulfill his or her
responsibilities and achieve the desired results.
- Trusting
Relationships
- Professional
Growth
- Partnership
- Accountability
Disclaimer: This job description is not an
exhaustive list of the skill, effort, duties, and responsibilities associated
with the position.
CRS' talent acquisition procedures reflect our commitment
to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer and welcomes
applications from women.
How to apply
Interested and qualified candidates should, Fill out form,
the attached Self -Declaration Clause and submit them
together with one page Cover letter plus updated CV (maximum
three pages) all in/as one PDF document - via email only
to: SrOpsManagerrecruitmentrwanda@crs.org not later
than August 6th, 2026, at 5:00pm.
Also include your full names and title “Senior
Operations Manager in the subject line. Due to anticipated
high interest in this post and the expected number of applicants, only
short-listed candidates will be contacted.
Please, include the statement below in your cover letter:
“By applying to this job, I understand and acknowledge
that CRS requires its staff to treat all people with dignity and respect and to
actively prevent harassment, abuse, exploitation, and human trafficking.
Further, I understand that if I am a successful candidate, I will be subject to
a comprehensive background check, and my personal/professional references will
be asked to evaluate my behaviors related to the above safeguarding-related
topics.”
Kigali, July 23rd, 2026
Post a Comment