4 Job Positions of Customer care Officers at Isoko Sacco Gasabo(ISG): (Deadline 16-07-2026)
ISOKO SACCO GASABO (ISG) is a District Savings and
Credit Cooperative (D-SACCO) established following the consolidation of fifteen
Umurenge Sacco’s operating within GASABO District, in accordance with the
Government of Rwanda SACCO consolidation framework. ISG is duly registered
under RCA and licensed by the National Bank of Rwanda (BNR).
in accordance with the Government of Rwanda SACCO’s
consolidation framework and under the supervision of the National Bank of
Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed,
proactive and self-motivated individual to occupy the following positions.
Customer care Officers (4)
Main Responsibilities: Under the supervision and
guidance of the Branch Business Officer with Reporting line to the Branch
Business Manager:
- To
work diligently on the assigned work on time and to produce results;
- To
comply with the instructions of the employer or his/her representative;
- To
take good care of and manage the equipment assigned to him/her in his/her
work;
- To be
at work and respect working days and hours;
- To
maintain the confidentiality of work;
- To
provide basic identification documents before starting work;
- To
follow the principles and codes of conduct governing the business
activities of the Cooperative;
- Welcomes
members/customers, provides advice and recommendation where to find the
right contact person;
- Handles
complaints professional and provides a courteous approach to resolving
complaints;
- Files
documents of the SACCO, e.g., member documents;
- Initiates
and updates all documents related to members’ information (e.g.,
electronic customer file, membership applications, authorizations,
customer notes);
- To
provide good and efficient service to customers;
- To
follow up on customer complaints that have been referred to other
appropriate authorities;
- Assist
in resolving daily customer issues and ensure that they are timely
responded in accordance with established customer service policies and
regulations;
- Maintain
knowledge of all products and services offered by the Cooperative and provide
information on the Cooperative's products and activities to members and
customers in general;
- Receive
and assist members and customers in general who require services related
to deposits and withdrawals and ensure the security of related documents;
- Ensure
that the information recorded in the member's passbook matches with
his/her account in the electronic system;
- Collect
and report on unresolved customer complaints or issues and requests for
follow-up, documentation and submission to the relevant authority for
consideration;
- Assist
in the implementation of the Cooperative's policies, procedures and
guidelines for customer care;
- Participate
in the implementation of the customer care policy and in particular the
protection of financial services consumers;
- Inform
and explain to members and customers’ information regarding the contents
of their accounts;
- Assist
customers in completing any documents that may be required;
- Conduct
Customer Satisfaction Surveys in accordance with the relevant regulations;
- Open
new accounts and ensure that their documents are submitted to the relevant
department or employee for approval;
- Maintain
good relations with all customers, focusing on changes and new
- needs
in the Cooperative;
- Issue
bank statements to members and customers after payment of the required
fees;
- To
provide advice to members and clients in general by teaching them how to
invest and maintain a culture of saving;
- To
perform other duties that do not conflict with the laws and regulations
required by the supervisor or his/her superior authority.
Minimum Requirements
- Bachelor’s
degree in Business Management, Finance, Accounting, Business
Administration, Economics, or related fields.
- Excellent
service orientation and attention to details regarding the atmosphere in
the SACCO.
- Good
communication and interpersonal skills.
- Two
years’ experience in customer care services.
- Excellent
multi-tasking skills and be able to function under pressure.
- Excellent
negotiation skills and be able to influence people.
Application Documents Required
- Motivation
letter (addressed to the Chairperson of the Board of Directors).
- Resume
(CV) with at least three (3) professional referees and their contacts.
- Copies
of certified academic certificates.
- Copy
of National ID.
- Previous
employment certificate(s).
- Any
other relevant supporting documents.
Applications must be submitted in soft copy as one single
combined PDF document to the following email address: isokosaccogasabo@gmail.com
The subject of the email must clearly indicate the position
applied for: “Application for Bank Teller/cashier Position.”
Deadline for submission: 16th July, 2026 at
4:00 PM.
Late applications will not be accepted.
Only shortlisted candidates will be contacted for the next
stage of the recruitment process.
Post a Comment