Inkomoko Overview
Across Africa, more than 44 million forcibly displaced people remain on the margins of financial systems. These are individuals with skills, ambition, and a combined spending power of $82 billion, yet their potential goes untapped. Credit remains out of reach, policies overlook their contributions, and economic systems rarely adapt to their realities. We support entrepreneurs by addressing the most entrenched barriers to growth: limited access to capital, exclusion from markets and a lack of representation in policies and institutions. By shifting these systems, we unlock new opportunities for growth, stability, and shared prosperity.
Business Process Analyst
Description
ABOUT INKOMOKO
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.
In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.
Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.
Inkomoko has 850+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
· Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
· Achievement: push yourself to reach beyond what you previously thought possible.
· Improvement: be humble, engage in continuous growth through open & accurate feedback
· Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
· We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.
ABOUT THE OPPORTUNITY AND RESPONSIBILITIES
The Business Process Analyst will support Inkomoko’s organizational transformation and ERP implementation by analyzing, documenting, standardizing, and improving business processes across key functions. This role will collaborate with stakeholders to promote operational excellence, process governance, ERP readiness, and scalable business practices that enable Inkomoko’s growth in multiple countries.
The role will serve as a key contributor to Inkomoko's ERP implementation and operational transformation program, ensuring business processes are standardized, scalable, and aligned with future organizational growth. This role will report to the Head of IT Projects and is only open to candidates based in any of our countries of operations: Chad, Ethiopia, Kenya, Rwanda, or South Sudan.
Key Responsibilities
1. Business Process Analysis, Design & Optimization
· Lead the identification, documentation, analysis, and redesign of end-to-end business processes across Finance, Operations, HR, Procurement, and Program Delivery functions.
· Develop current-state ("As-Is") and future-state ("To-Be") process maps using BPMN 2.0 standards and process management best practices.
· Identify process inefficiencies, bottlenecks, control gaps, and opportunities for improvement to drive operational excellence, scalability, and standardization.
· Support business process reengineering and automation initiatives to improve efficiency and effectiveness.
2. ERP Transformation & Business Requirements Management
· Partner with business stakeholders, project teams, and ERP implementation partners to translate operational requirements into functional business requirements.
· Ensure business processes are aligned with ERP capabilities and organizational objectives.
· Support ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities.
· Drive harmonization and standardization of processes to support successful ERP adoption across the organization.
3. Stakeholder Engagement, Change Management & Adoption
· Facilitate workshops, interviews, and cross-functional working sessions to gather requirements and drive process improvements.
· Build strong relationships across departments to promote collaboration, alignment, and stakeholder buy-in.
· Support change management, communication, training, and adoption activities related to process and system transformations.
· Monitor adoption of new processes and recommend corrective actions to ensure sustainable change.
4. Process Governance, Risk & Compliance
· Establish and maintain process governance frameworks, controls, standards, and documentation repositories.
· Ensure processes comply with organizational policies, donor requirements, audit standards, and regulatory obligations.
· Support identification, assessment, and mitigation of operational and process-related risks.
· Collaborate with Finance, Compliance, and Internal Audit teams to strengthen controls and improve process integrity.
5. Performance Measurement & Continuous Improvement
· Define and maintain process KPIs, performance metrics, and operational benchmarks.
· Monitor, analyze, and report on process performance, improvement initiatives, and business outcomes.
· Develop dashboards, reports, and recommendations to support data-driven decision-making.
· Foster a culture of continuous improvement by identifying opportunities for operational excellence and organizational effectiveness.
Requirements
WHO WE ARE LOOKING FOR
Required Qualifications
· Bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or related field
· Minimum of 5-7 years’ experience in business process analysis, process improvement, ERP implementation support, or operational transformation
· Strong experience in process mapping and documentation using BPMN 2.0 methodologies
· Experience working on cross-functional operational or systems implementation projects
· Strong analytical, documentation, and problem-solving skills
· Experience in operational excellence and process governance.
Preferred Qualifications
· Experience working within NGOs, social enterprises, consulting firms, or multi-country organizations
· Familiarity with ERP systems such as Odoo, Microsoft Dynamics 365, Oracle NetSuite, SAP, or similar platforms
· BPM, Lean Six Sigma Green Belt, ABPMP, CBAP, PMI-PBA, or related certifications are an added advantage
· Exposure to workflow automation, systems integration, or digital transformation initiatives
· Experience supporting Finance, Procurement, HR, or Operations process transformation projects.
· Experience leading business process reengineering, ERP harmonization, and enterprise transformation initiatives within multi-country organizations.
Key Competencies
· Strong analytical and critical thinking skills
· Excellent stakeholder engagement and facilitation skills
· Strong written and verbal communication skills
· High attention to detail and documentation quality
· Ability to manage multiple priorities in a fast-paced environment
· Change management and an adaptability mindset
· Strong organizational and time management skills
· Ability to influence and collaborate across teams and leadership levels
· Results-oriented with a continuous improvement mindset
· Demonstrates integrity, professionalism, and accountability.
We are looking for someone who;
· Instills Trust - Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members.
· Acts with Courage - Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of one's own work.
· Makes Informed Decisions - Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.
· Drives simplification and operational excellence.
· Balances standardization with practical business realities.
Benefits
WHAT YOU’LL GET
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
· Competitive salary, and potential Performance-based bonus
· Incredible company culture, with opportunities for learning and growth
· Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
· Ability to make a significant social impact to your community
· Health insurance for self and family
· Staff savings and provident fund, negotiated bank rates for long-term employees
· Generous annual leave, parental leave, and sabbatical options.
TO APPLY
If you’re excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity.
DEADLINE: 16 June 2026. Applications are reviewed on a rolling basis, please apply as soon as possible!
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.
All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the , In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.
Make an Application here
2. Business Mentor & Consultant
Description
ABOUT THE FAST PROGRAM & INKOMOKO
The Fund for Alumni Start-ups in Transition (FAST) program is a Mastercard Foundation-supported high-impact initiative designed to support and empower the next generation of African entrepreneurs. Specifically, FAST targets early-stage founders and aspiring entrepreneurs who are alumni of transformative networks such as the Mastercard Foundation Scholars Program, African Leadership Academy (ALA), Anzisha Prize, and the Young African Leaders Initiative (YALI).
Implemented in the region by Inkomoko, the program aims to accelerate youth-led enterprises transitioning from the "Idea" phase to launching profitable ventures and from the "Build" phase to scaling. The FAST program places a profound emphasis on inclusive growth, prioritizing young women, refugees, forcibly displaced individuals, and young people living with disabilities. These young founders operate across dynamic economic sectors, including Agrifood systems, technology, creative industries, digital, education, health, manufacturing, and others.
POSITION OVERVIEW
We are seeking established entrepreneurs who are deeply motivated, passionate, and purpose-driven to guide these young innovators along their entrepreneurship journey. As a FAST Business Mentor, you will not just act as an advisor; you will serve as a strategic sounding board, leveraging your own real-world business experience to help high-potential youth navigate the complexities of early-stage growth.
This is a 6-month, part-time, fully remote role requiring a dedicated commitment of at least 10 hours per week.
CORE CONSULTANCY DUTIES & RESPONSIBILITIES
1. Business Assessment & Needs Identification
· Engage in intensive, one-on-one virtual discovery meetings with assigned young entrepreneurs to assess their baseline business health and operational bottlenecks.
· Conduct a diagnostic evaluation of the venture's current stage (Idea vs. Build stage) and identify areas requiring critical development.
· Formulate an initial Assessment Report highlighting strategic focus areas where your mentorship will yield the highest impact.
2. Hands-on Technical Assistance
Provide practical, tailored advisory support across critical business functions to assist founders in utilizing their FAST grant funding effectively:
· Business regulations: Support the entrepreneurs in navigating country-specific business regulations, including taxes and licenses.
· Business Modeling & Strategic Planning: Refine value propositions and develop actionable plans for long-term sustainability.
· Financial Management: Guide founders through basic budgeting, cash flow forecasting, and managing early-stage capital.
· Sales & Marketing: Aid in building target customer acquisition strategies, digital positioning, and localized revenue growth.
· Product & Market Development: Offer strategic insights on Minimum Viable Product (MVP) development, localized market research, and supply chain/inventory management.
· Investment Readiness: Prepare young founders to structure their operations to become attractive for follow-on funding.
3. Connection Facilitation
· Actively bridge connections between your assigned mentees and external industry experts, regional corporate networks, and potential ecosystem partners.
· Maintain a structured log of these introductions, updating the program team on the progress and outcomes of each network connection.
4. Group masterclass & Workshops (Optional / Separately Billed)
· Participate occasionally as an expert guest speaker or facilitator in cohort-wide webinars or workshops.
· Note: Leading these broader group learning experiences is optional and will be contracted and compensated under an independent billing structure separate from 1-on-1 mentor sessions.
EXPECTED DELIVERABLES & TIMELINE
All deliverables must be completed and submitted directly to the Program Manager according to the schedule below:
· Tailored Mentorship Plan (End of Week 1): A customized roadmap for each assigned mentee detailing identified gaps, strategic goals, and execution steps for the 6-month period.
· Monthly Progress Reports (Monthly): Concise updates tracking milestone achievements, tracking metrics, business challenges, and suggested course corrections.
· Final Consultancy Report (End of Month 6): A comprehensive closing evaluation detailing the overall development of the enterprise, goals achieved, and explicit next-step recommendations for the entrepreneur’s continued growth.
WHO WE ARE LOOKING FOR
· Established Entrepreneurship Background: Must be a founder, co-founder, or prominent leader of an established, operating business. Real-world experience building and scaling a company is required.
· Passion for Youth Development: A demonstrable motivation to give back, coach, and champion young African leaders, especially those from marginalized backgrounds.
· Empathy & Cultural Agility: Prior experience or high comfort working with diverse, vulnerable populations—specifically youth, women, refugees, displaced communities, and people with disabilities.
· Regional Context: Deep familiarity with the socio-economic, business regulations, and market dynamics of the East & Horn of Africa region (specifically across the 7 target countries).
· Reliable Remote Infrastructure: Since this role is 100% remote, consultants must possess stable internet connectivity and the hardware required to conduct consistent weekly virtual meetings.
· Language: Fluency in English is required; knowledge of regional languages (such as Swahili, Amharic, Luganda, Kinyarwanda, or Arabic) is a major asset.
WHAT YOU’LL GET:
This consultancy is inside a mission-driven social enterprise, with an incredible team across Africa. By joining, you’ll access:
· The chance to create meaningful results for a high-impact organization at a moment of critical growth
· Incredible company culture – casual yet hard-working environment with plenty of autonomy
· Diverse colleagues and policies that show our commitment to inclusion
· Talented, passionate, and committed team of colleagues across Africa.
HOW TO APPLY
Interested consultants should submit their CV + a statement of motivation highlighting their experience coaching youth and a brief profile of your current enterprise/business.
Deadline: 15 June 2026. Applications are reviewed on a rolling basis, please apply now!
Inkomoko and the Mastercard Foundation are committed to absolute equity. We strongly encourage established women entrepreneurs, entrepreneurs with disabilities, and individuals from displaced or refugee backgrounds who meet the criteria to apply for this pool of mentors.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
· Purpose: be solutions-oriented, produce high-quality work, be a global leader.
· Achievement: push yourself to reach beyond what you previously thought possible.
· Improvement: be humble, engage in continuous growth through open & accurate feedback
· Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
· We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
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