3 Job Positions at Vision Fund Rwanda: (Deadline 18 April 2026)

 

3 Job Positions at Vision Fund Rwanda: (Deadline 18 April 2026)

Branch Operations Manager at Vision Fund Rwanda: (Deadline 18 April 2026)

April 9th 2026

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JOB ADVERTISEMENT

‘’Make a difference to thousands in the land of a thousand hills’’

VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution. VFR is committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4 zones in Rwanda.

VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so.

VisionFund Rwanda (VFR) has zero tolerance to abuse and sexual exploitation of children and adults beneficiaries. We expect all our employees/affiliates to commit to protecting children and adult beneficiaries from harm and abide by our safeguarding policy.

VFR needs to recruit an experienced and qualified staff on the following post:

Branch Operations Manager

Reporting to: Operations Director

Work location: Head Office

Job Purpose 

The operations Manager is responsible for overseeing and controlling general operations at the branch by guiding, monitoring, controlling and planning for resources and ensuring that all branch activities are aligned to internal controls. He/She will be responsible for ensuring proper implementation and execution of the new strategic plan through leadership and supervision of branch operations. This includes but is not limited to supporting growth in SG linkages to reach the planned targets, supporting the initiatives of digitization and ensuring staff and clients are well trained and engaged. The operations manager reviews credit methodology and new product development, motivates branch teams, helps support social impact and social performance plans and alignment with VFR in the field and ensures proper and timely execution of the strategy in the branches. He/she also reviews branch profitability and is responsible for opening/closing/merging branches as appropriate

Rwanda market analysis

Type of the contract: Fixed Term Contract

Main Responsibilities 

% Time	Major Activities	End Results Expected
Planning  10%	With Branch Managers, defines specific operating targets coming out of the strategic review and objectives for all products and services, feeding into the monthly, quarterly and annual operating plans Ensure operating costs are in line with acceptable budget ratios at branch level and in accordance with the approved review/strategy; Prepares annual work Detailed implementation plan monitored on a weekly and monthly basis along with agreed upon KPIs Targets/schedules/budgets and assigns duties to Branch operations personnel to ensure efficient and effective operations department for approval to COO	Annual operating Plan in place aligned to the approved strategy Detailed implementation plan monitored on a weekly and monthly basis along with agreed upon KPIs Adequate staff in place through development and use of recruitment / staffing plan that is tied to operating plan. Annual operating Plan in place aligned to the approved strategy
Implementation Discover more Rwanda business consulting Regional Parks & Gardens Salary negotiation guides Mining industry jobs Tourist Destinations Car buying guides Scholarship application assistance HR specialist roles of strategy and branch networking problem solving branch and network monitoring and problem solving (25%)	Support implementation of all 3 pillars of the strategy, including SG linkages, traditional lending and IT implementation. Supporting the conversion of some branch positions, retrenchment (with P&C support. Closely monitors implementation of approved plan, ensuring all branch offices are achieving set goals and targets In particular, closely monitor execution of SG linkage strategy with FAST manager and World Vision and connect with WV team as appropriate Work with branches to ensure the implementation of other partnerships Implements interventions to correct underperformance. Sets targets to monitor field visits, verification visits, and meetings with branch office personnel and clients; As needed, provide CFO with needed information to ensure proper liquidity management at branch level and regarding savings transaction, and to ensure compliance with regulatory requirement. Work closely with IT manager to implement strategy, in particular as regards cashless activities, 3 PIN use and any other digital channel Ensuring implementation is of high quality, timely and includes buy in from staff and clients. Takes an active and swift leadership role with branches that are underperforming or are not compliant with any policy or regulation, etc., ensuring that appropriate measures are taken to bring the branch performance or compliance back to required standards Quickly identifying and then putting in place plans to resolve problems, particularly related to portfolio quality, staffing and product performance as they relate to specific branches or regions or entire MFI.	Regular operational reports that provide an accurate view of performance trends, results to targets / standards and help to identify operational problems Proposals for changes to policies, procedures, and other operational changes Attainment of KPIs · Branch profitability % compliance with key compliance reports and portfolio review. Table with results on SG linkages specifically as per format provided by VFI SG director Quick resolution of problems in branches. Proper budgeting and cash flow projections for all branch offices. Internal controls, policies and procedures in all branches in the region in support of reducing VFR’s risk exposures, especially operational risks and credit risks.
Risk Management and Control Discover more Construction Consulting & Contracting Construction & Maintenance software health Fellowship grant finder Job board subscription Education sector jobs Job application tracking (25%)	Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets; Follows-up with the relevant manager(s) to ensure any actions related to audit findings are implements by branches and/or departments; Ensure rescheduled portfolio is performing and follow up closely on this portfolio Ensure recovery loan is proposed as appropriate and helps reduce PAR Actively works with risk officer and all departments to identify and measure all risks, and actively develops mitigation strategies through sharing information between departments and around the branch network. Ensures compliance with all existing MFI and VFI policies; with local regulations; and with all VFI/Lender covenants; Ensures that policies and procedures are applied consistently and uniformly across all branches; Plans and ensures the implementation of an adequate and timely branch reporting system; Support branches in analyzing results of their branch in risk terms and by various groupings such as loan term, product, methodology, vintage, etc in order to know how to take actions for improvements- organize plans with the branches. Helps prepare the network for all audits and ensures audit findings are closed appropriately and in a timely fashion. Facilitates portfolio reviews and ensures findings are incorporated in the processes.	Portfolio at risk over 1 day Loan loss ratio Timeliness and quality of branch reports submitted to Head Office/Regulators # of critical/ important audit findings Percentage closure of audit findings on time Time to close critical and important audit findings PAR on rescheduled portfolio and by branch PAR30 +LLR by branch and by product
Staffing, Performance Management and Capacity Building (15%)	Participates in the interview, selection and hiring of new branch employees; Recommends promotion, suspension, dismissal, and/or transfer of staff within Operations Ensures the annual appraisal Cycle (agreeing annual and learning and development objectives, mid-term reviews and end of year reviews is implemented and evaluates job performance of operations department managers and branch managers; Recommends salary and/or merit increases Regularly conducts needs assessment for Branch Managers and team leaders, analyzing gaps and developing plans for capacity building Guides the development of succession plans for department managers and branch management; Monitors and evaluates the progress of capacity building and revises plans as necessary; Ensures all high-performing staff have a development plan in place; Implement restructuring plans as approved by VFI and board, as appropriate. Ensures all under-performing staff are closely managed so that performance improves or separation is managed according to local regulations (as guided by MFI P&C or HR Director/Manager). Spend at least 60% of the time in branches, as per VFI policy and planned branch visits and reporting.	Adequate staff in place through development and use of recruitment / staffing plan that is tied to operating plan. % staff promoted to senior position. Development plans for relevant managers in place, especially high performing staff Training manuals are in place Staff capacity building programs are in place Performance agreements are in place for all staff Formal, written performance reviews are conducted for all staff at six monthly intervals Staff turnover below the approved standard
Social Performance and Integration (10%)	Ensure that the MFI reaches its target clients (poor, women with dependent children, ADP areas), making necessary adjustments to do so (changes in geographical location, introduction of new products, linkages with WV Savings Groups, product processes related to delivery methods, education, etc) while balancing the need for institutional sustainability; Ensure that clients and their children are protected and treated with respect in the provision of financial services through implementation of the client protection policies. This includes not over-indebting clients, appropriate debt collection practices, and active mechanisms for client complaint; Ensure branches are supported in resolving client complaints, and that monthly reports are consolidated and submitted to Risk and Compliance for final submission to the National Bank of Rwanda. Ensure that branch managers and staff are trained in and apply strong social performance practices (per points above); Contribute to the design and execution of a robust impact framework for the delivery of a quality strategy in collaboration with WVR.	% of clients in ADP % of new clients under poverty line % of women clients CWBOs / social indicator targets and results KPI indicators on social performance as agreed in plan Comprehensive impact framework developed and monitored weekly/monthly with 100% attainment of the framework targets.
Monitoring of Operations Performance (10%)	Closely monitors implementation of the approved Business Plan ensuring all departments and branch offices are achieving set goals and targets; Evaluates operational performance of branch offices and implements strategic interventions to help low-performing branch offices; Evaluates the performance and products to ensure that they meet the impact and profitability goals of the institution. Sets targets for field visits, verification visits, and meetings with branch office personnel and clients; Evaluates operations departments’ performance, identifies problems or issues and recommends corrective measures when necessary; Assists CFO in controlling supply of money on hand to meet branches’ daily requirements for savings and lending transactions, and to ensure compliance with regulatory requirements.	Compelling dashboard tracking daily performance of the MFIs against set targets. Regular operational reports that provide an accurate view of performance trends, results to targets / standards and help to identify operational problems Proposals for changes to policies, procedures, and other operational changes The turnover of clients remains below 10%. Net number of savings accounts opened Value of savings deposits
Marketing (5%)	Supervises creation and implementation of plans and methods to create awareness of all products and services offered by the MFI (e.g. newsletter, radio advertising, posters, school competitions, press releases, etc.); Regularly conducts customer satisfaction surveys to determine areas for improvement in products and services. Recommends corrective actions and develops plans for CEO and Board approval. Provides regular updates for the MFI website (where relevant) and as needed by VFI or WV. Assists with drafting answers to public queries needed by the CEO or the Board; Interacts with World Vision, with the local community, business organizations, and industry networks to promote goodwill and generate new business (integration opportunities); Where the MFI has a Marketing resource, works directly with Marketing to develop and deliver promotional activities, gather information about competitors, etc	Net increase in client numbers Number of new branches opened Number of client surveys conducted, and satisfaction ratings achieved Number of promotional activities carried out Competitor and market information gathered to assist in refining products and services
Any other duties that may be assigned by the CEO from time to time

Education & Core Competencies Required

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The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

Degree in economics, Accounting or Business Administration or related fields. Professional certifications like ACCA and CPA would be an added advantage Management experience of at least 5 to 8 years in similar roles in microfinance institutions, with direct responsibility for a region or significant number of branches and operations of micro-credit or related financial inclusion products. Significant experience managing a group of branch managers and other commercial-related roles in financial services for low-income segments. Proven track record of growing operations, turning around operational results, effective management of operational costs and/or management of crisis in portfolio quality. Demonstrated skills in managing performance based on metrics to drive operational excellence Demonstrated knowledge of developing credit policy and commercial strategies based on risk management data.

Attributes Desired:

• A committed Christian, able to stand above denominational diversities.
• Able to lead and participate in the leadership of daily devotions.

How to apply

Should you wish to apply for this position, please go to the following link https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Branch-Operations-Manager_JR49474

All applicants must apply using our online application system, CVs received via email or standard post will not be considered. If the aforementioned positions speak to you, send your application via above-mentioned Link by or before 18th April,2026.

In case you face any challenges in applying, please let us know on: recruitment@vfcrwanda.rw (no applications will be accepted through this email).

Only shortlisted candidates will be contacted.

P&C Officer at Vision Fund Rwanda: (Deadline 18 April 2026)

April 9th 2026

Rwanda market analysis

JOB ADVERTISEMENT

‘’Make a difference to thousands in the land of a thousand hills’’

VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution. VFR is committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4 zones in Rwanda.

VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so.

VisionFund Rwanda (VFR) has zero tolerance to abuse and sexual exploitation of children and adults beneficiaries. We expect all our employees/affiliates to commit to protecting children and adult beneficiaries from harm and abide by our safeguarding policy.

VFR needs to recruit an experienced and qualified staff on the following post:

P&C Officer

Reporting to: P&C and Administration.

Work location: Head Office

Job Purpose 

To provide general support in P&C operational functions especially in HR Information System Management, Payroll Administration, Leave Management, Staff files Management, Recruitment, Staff Care and Relations to enable achievement of departmental objectives for improvement of the wellbeing of the most vulnerable children.

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Type of the contract: Open Ended contract

Main Responsibilities 

SN	Percentage (%)	Major activities	Expected end results
1.	(30%) Payroll Administration	Collect and review all payroll related documents in preparation for payroll processing Ensure accuracy and timeliness payment of the monthly salaries (not later than 25th of every month) Manage staff compensation and benefits related issues. Keep the payroll system updated all the times. Provide support in conducting market surveys and benchmarks that will ensure that VFR stays competitive within the labor market Work closely with Finance to make sure that monthly declarations for RSSB and paye are timely and accurately prepared Prepare staff final payments for exiting staff Keep confidentiality of all P&C information.	Accuracy and timeliness of payrolls ensured Payroll systems updated Employee handbook in place Timely and accuracy of final payments
2.	(30%) HRIS (Workday System) Administration and Management	Capture and update staff data in workday System. Assist to train staff on the use of workday system’s Employee and Manager Self-Service portal Produce report and analysis from workday (HRIS) for data quality assessment and other key performance measures required by VFR Ensure that all available modules in workday System are fully utilized	P&C data captured and updated in workday System Timely and updated reports produced for decision making All workday modules fully in use
3	(15%) P&C administration, staff care and employee relations	Manage medical insurance scheme; Provide support to VFR staff and dependents while in treatment Deal with registration of the employees into medical insurance scheme Efficiently handle staff leave management in conformity with labor law and P&C policies and reduce related cost ((i) coordinate and compile staff leave plan at the beginning of calendar year, (ii) ensure implementation of the leave plan in line with regulations, (iii) update the leave trucker database and control the progress, (iv) produce report on leave plan implementation at the end of calendar year.); Support management on disciplinary and grievance issues; Support in organizing events (staff events, awards, Labor day, Prayer day, Women’s Day, etc); Organize staff physical files, update them and ensure each contains required documents as per checklist; Support in responding to audits queries and avail staff documents upon Auditors’ requests; Manage staff attendance records.	Staff care plan in place Adherence to leave policies and plans Staff disciplinary and grievances appropriately handled Close liaison with medical insurance provider and timely updates on leavers and joiners Audit queries well addressed
3.	(10%) Recruitment, selection, orientation and placement of new employment.	Develops letters of appointment, transfer, promotion, and the like; and sends to the concerned staff after approval; Conducts “due diligence” or the “fit and proper” test to assess the job applicant’s background and character; Ensures that VFR maintains a standardized and systematic hiring and recruitment process; develops or updates hiring policies and procedures most appropriate to individual positions; Coordinates all recruitment for VFR: reviews staff requisitions, supervises the hiring and contractual process. Ensures that there is a comprehensive orientation and onboarding plan and process in place to support all new hires; Establish and maintain appropriate HR Records, both physical and workday system	Staff requisitions from different departments in place Staff requests consolidated to inform workforce planning Effective recruitment and onboarding Records of recruitments filed in new staff file New staff quickly oriented and integrated
4.	(10%) Manages and Implements the salary and compensation structure.	Reviews the benefits scheme (compensation, incentives, and other benefits) on an annual basis; ensures that it is properly administered. Coordinates benchmarking and salary and benefits surveys every 2-4 years and advises management on any reviews and market changes. Ensures that all positions are effectively evaluated and graded with the prevailing VFI grading system.	staff salaries and benefit packages in line with industry levels Salary and benefits survey reports every two years Gets approval from the VFI
6.	(5%) Staff Care and Staff Engagement	Develop and implement annual staff care and staff engagement plans and strategies. Ensuring that there is timely reporting and updating of incidences in the IIM system. Work closely with the Safeguarding point person and the VFI regional P&C to ensure that all staff are aware of and trained on the child safe guarding and adult beneficiary policies and reporting mechanisms.	Improved staff morale Improved OVS results Improved work environment Timely reporting of incidences and cases
7.	(10%) Managing staff separation	Prepares terminal benefits/final dues for exited staff in line with the labor law and P&C policies; Issues employment certificates for exited staff in accordance with the Labor Law; Prepares Staff retirement and Staff Welfare programs to support staff during separation. Reviews feedback emerging from staff exit interviews.	No company allegations for illegal terminations # staff welfare programs planned and conducted Final payments and exit interviews
8	(10%) Management and supervision of the administration services and staff.	Provide leadership and management of the administration team. Ensures that the institution’s administration policies and guidelines related to premises, equipment, vehicles and other assets are effectively implemented by all staff. Ensure that there is efficient use of office supplies and that procurement processes are well documented and followed by all staff.	All branches and HQ have work facilities (stationaries, transport,) Full compliance with procurement policy
9.	Other duties that may be assigned from time to time (5%)	Regular field visits to branches Participation in monthly VFI regional P&C meetings where required Participation in SMT and board meetings where required. Other emergent responsibilities	Reports on Field visits and on meetings attended. Timely and accurate P&C reports submitted to the VFI regional office.

Education & Core Competencies Required.

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

• A0 in Human Resources, Organizational Psychology. Masters in Human Resources, is an added advantage
• 3 Years’ experience in managing people
• Familiarity with the relevant personnel management issues and trends
• Determined personality with initiative, perseverance and the ability to motivate and manage a team
• Capability and willingness to take responsibility and highly developed sense of integrity
• Ready to comply and live up to and in accordance with the organization Ideals and Core Values
• Be proficient in Micro Soft office applications
• Be a good trainer, facilitator, mentor, and coach
• Very good communication and marketing skills

Other Competencies/Attributes:

Knowledge	Skills	Attributes
Labour law and implementing orders P&C Policy and procedures P&C systems and practices	People management Planning and organization Interpersonal skills Communication skills (written and verbal) Ability to work calmly where there are high priorities Computer and basic financial skills	Attention to detail Delivering objectives Collaboration and cooperation Team working

Attributes Desired:

• A committed Christian, able to stand above denominational diversities.
• Able to lead and participate in the leadership of daily devotions.

How to apply

Should you wish to apply for this position, please go to the following link https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/People—Culture-Officer_JR49483All applicants must apply using our online application system, CVs received via email or standard post will not be considered. If the aforementioned positions speak to you, send your application via above-mentioned Link by or before 19th April, 2026.

In case you face any challenges in applying, please let us know on: recruitment@vfcrwanda.rw (no applications will be accepted through this email).

Only shortlisted candidates will be contacted.

 

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