Roles in Administrative Support
Behind the Scenes at Amazon: The Role of Administrative Support (≈ 283 Positions)
Amazon’s Administrative Support category comprises the backbone of many of its internal operations. Across hundreds of roles (≈ 283 listed at times), these positions make the complex machinery of Amazon tick—organizing, coordinating, safeguarding communication, and ensuring that the wheels keep turning smoothly.
Here’s what these jobs are, what they involve, and what you might need if you’re thinking of applying.
What is Administrative Support at Amazon?
According to Amazon’s job‐category description:
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These roles help coordinate people and resources, plan and organize high‐profile activities, prepare documents, facilitate meetings, and generally ensure everything needed for work is in place. amazon.jobs
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The scope is wide: tasks might be logistical, operational, interpersonal, or process‐oriented. Working in these roles gives insight into how large organizations operate and evolve. amazon.jobs
Some of the common types of roles under this umbrella are:
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Receptionist
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Administrative Assistant
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Office Manager
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Executive Assistant amazon.jobs+1
Receptionist
You’ll be our face and voice. You’ll greet and check in our guests and provide any resources they may need. You’ll interact with different people and show them our great customer service first-hand.
Administrative Assistant
You’ll manage schedules, prepare documents, make travel arrangements, and more. You’ll be the helping hand that keeps our operations running smoothly.
Office Manager
You’ll be our vital support. You’ll make sure our offices are operating optimally with all the equipment and tools. You’ll coordinate meeting schedules and rooms, plan team events, and manage budgets, just to name a few.
Executive Assistant
You’ll directly support our senior leaders and other team members. You’ll manage calendars, organize activities, and communicate with different stakeholders, among other important tasks.
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- The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
Key job responsibilities
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
4. Train and direct sellers for execution and adherence of norms and practices
5. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
6. Willing to work on weekends - The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness
- The Learning Associate works with their Country L&D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Warehouse Associates to coordinate all
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