Assistant Manager at Career Options Africa Group (
Rwanda): (Deadline 18-08-2026)
ASSISTANT MANAGER (RESTAURANT) – RWANDA
Background Information
Career Options Africa Group is a HR Consultancy firm
specialized in Recruitment, HR outsourcing and Immigration support in Africa
with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo
(DRC), Burundi, Nigeria, South Africa and South Sudan.
Our client, an African Fusion Restaurant located in Kigali,
Rwanda, is actively seeking a dedicated and knowledgeable professional to join
their exceptional team.
THE JOB
As the Assistant Manager, you will serve as a key
operational partner to the General Manager and the Head of Operations, ensuring
the seamless day-to-day running of the restaurant. Reporting directly to the
General Manager, the Assistant Manager acts as a visible presence on the floor
during peak service periods, safeguards the guest experience, and drives
operational efficiency across every function of the business. This role bridges
the front-of-house team, kitchen brigade, and cleaning staff to guarantee
smooth coordination throughout operational hours, while also championing
strategic initiatives that grow the Essence brand, reduce waste, and refine
core processes.
MAIN TASKS AND RESPONSIBILITIES.
Guest Satisfaction & Floor Presence
- Conduct
regular floor walks during peak service periods to observe, engage, and
ensure guest satisfaction in real time.
- Personally
interact with guests to gather feedback, resolve concerns on the spot, and
elevate the overall dining experience.
- Monitor
service pace, ambiance, and table flow, stepping in proactively to support
the team wherever needed.
Client Engagement & Reservations
- Own
and manage the restaurant's info mailbox, ensuring prompt, professional,
and on-brand responses to all inquiries.
- Engage
with potential high-value and big-ticket clients, private dining
prospects, and premium reservation requests.
- Coordinate
special reservations, VIP visits, and bespoke guest experiences in
partnership with the General Manager.
- Build
and maintain relationships with returning clients, event organisers, and
corporate patrons.
Staff Scheduling & Workforce Coordination
- Own
end-to-end staff scheduling across all operational teams, ensuring
appropriate coverage for demand levels.
- Balance
rotas to optimise labour cost, service quality, and staff wellbeing.
- Manage
shift swaps, time-off requests, and last-minute cover with minimal
disruption to service.
Cross-Functional Operational Coordination
- Ensure
seamless coordination between the front-of-house team, kitchen staff, and
cleaning team throughout operational hours.
- Facilitate
clear communication between departments to prevent bottlenecks in ticket
flow, table turnover, and cleanliness standards.
- Host
pre-shift alignment briefings across teams to align on covers, VIPs, menu
changes, and operational priorities.
- Act as
the point of escalation for cross-team operational issues during service.
Strategic Initiatives & Brand Growth
- Propose
and drive strategic initiatives that support brand awareness, guest
loyalty, and revenue growth.
- Identify
opportunities to simplify and streamline operational processes and SOPs.
- Design
and implement measures to prevent and reduce wastage across food,
beverage, and consumables.
- Track
results of initiatives and report outcomes to the General Manager and Head
of operations.
Support to Leadership
- Provide
day-to-day operational support to the General Manager and Head of
Operations.
- Deputise
for the General Manager on the floor when required.
- Prepare
operational reports, service summaries, and improvement recommendations
for leadership review
QUALIFICATIONS
The job holder should have the following
qualifications.
- Minimum
3-5 years of experience in a management or assistant management role
within a full-service restaurant or hospitality environment.
- Proven
experience managing staff schedules across multi-functional teams.
- Demonstrated
success driving operational improvements, cost efficiency, or waste
reduction initiatives.
- Experience
handling client communications, reservations, and high-value guest
relationships.
- Strong
knowledge of food safety, hygiene, and health & safety standards.
THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and
competencies.
- Operationally
Sharp: Sees the whole picture across floor, kitchen, and back-of-house.
- Guest-Focused:
Instinctively puts the guest at the centre of every decision.
- Strategic
Thinker: Turns everyday observations into initiatives that grow the brand
and improve the business.
- Cost-Conscious:
Vigilant about waste, efficiency, and resource use.
- Collaborative:
Builds trust across front-of-house, kitchen, and cleaning teams.
- Composed
Under Pressure: Calm, decisive, and dependable during peak service.
- Excellent
Communicator: Professional and articulate across guest correspondence,
team briefings, and leadership updates
- Active,
on-the-floor role with extended periods of standing and walking during
service.
- Flexibility
to work evenings, weekends, and public holidays in line with restaurant
operating hours.
- Fast-paced,
guest-facing environment requiring composure, professionalism, and quick
decision-making.
WHAT WE ARE OFFERING THE RIGHT PERSON
We are offering the successful candidate a monthly net
salary of RWF 450,000
HOW TO APPLY
Visit www.careeroptionsafricagroup.com and
www.hreastafrica.com for more details on this position.
Send CV only to recruitment_rw@careeroptionsafricagroup.com
by 18th August 2026 subject heading, as ASSISTANT
MANAGER -RWANDA. However, applications will be reviewed as they are
received, and qualified candidates called for an interview as soon as their CVs
are received. Kindly indicate current, last or expected salary in the CV.
Candidates who do not hear from us by this date should
consider their applications unsuccessful.
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