2 Job Positions at Tractafric Equipment Rwanda Ltd:
(Deadline 25 November 2025)
Senior Field Technician at Tractafric Equipment Rwanda
Ltd: (Deadline 25 November 2025)
Contract type: Permanent
Availability: As soon as possible
Location: Kigali, RWANDA
Reporting to the Technical Manager, you will respond to
technical needs with the aim of ensuring the continuity and reliability of the
customer’s activities and maximising the profitability of the company’s
portfolio.
Your main tasks:
- You
will be responsible for the quality of on-site interventions in accordance
with customer and manufacturer (Caterpillar) requirements.
- You
will carry out diagnostics on complex machines, using appropriate
investigation and information resources.
- You
will carry out the repairs and/or adjustments necessary for
troubleshooting.
- You
liaise and coordinate between the customer and the After-Sales Manager.
Required Profile
Education:
- You
have a vocational baccalaureate, BTS in Mechanics and/or continuing
education, basic English.
Experience:
- You
have relevant expertise or experience in electromechanics, mechanics or
electricity, which could also compensate for the lack of a diploma.
Skills:
- You
have 5 years’ experience working on public works machinery, in workshops
or in the equipment departments of public works companies (mines,
quarries, roads, tracks, etc.).
- You
have general knowledge of mechanics, hydraulics, electricity and
electronics. You are a highly skilled, versatile technician.
- You
know how to interpret plans and can apply your knowledge to other
applications. – You are adaptable and constantly learning about new
machine technologies.
The company
A specialist in construction equipment and a long-standing
partner of Caterpillar in Central Africa and Morocco, Tractafric Equipment
supports operators with a wide range of equipment: mining, construction and
forestry equipment, spare parts, handling trucks and energy production
solutions. Tractafric Equipment, which has nearly 1,200 employees in eleven
countries (Burundi, Cameroon,
Congo, Gabon, Equatorial Guinea, Morocco, Mauritania, CAR, DRC, Rwanda and
Chad), is one of the leaders in its markets with a turnover of €375 million in
2021.
Joining Tractafric Equipment means joining a team driven by
a strong entrepreneurial spirit, a culture of technical expertise, a keen sense
of partnership, a strong customer focus and a great sense of pride in
belonging.
Tractafric Equipment is a subsidiary of the Optorg Group,
which has specialised in distribution in Africa for over a century.
For more information, visit www.tractafric-equipment.com.
The recruitment process
Are you interested? Do you think you have the right profile?
Feel free to send your CV to jobrwanda@tractafric.com
If you are selected, you will meet with the Human Resources
Director and all the managers who are likely to work with you.
Position based in Kigali, RWANDA
Contract: Permanent contract
Deadline: 25/11/2025
CV and cover letter to jobrwanda@tractafric.com
Service Manager at Tractafric Equipment Rwanda Ltd:
(Deadline 25 November 2025)
Contract type : Permanent
Availability: 24/11/2025
Location: Kigali, Rwanda
Reporting to their immediate superior, the Service Manager
organises activities and manages after-sales service staff, ensuring a
productive work pace. He/she ensures the quality of after-sales services, in
compliance with quality, safety and environmental standards, and commitments
made to our customers.
He/she analyses after-sales service shortcomings and
malfunctions and works with all departments to remedy them.
Your main tasks:
- Monitor
repair procedures and after-sales service working methods.
- Supervise
workshop work.
- Manage
and schedule after-sales service teams.
- Contribute
to the resolution of technical and human problems.
- Monitor
team attendance and punctuality.
- Monitor
and readjust planned work.
- Monitor
productivity and hours worked by after-sales service production staff.
- Ensure
that repair deadlines are met in coordination with the Workshop
Coordinator and Section Managers.
- Inform
the Technical Director of any deviations or delays that have occurred.
- Detects
and analyses shortcomings in coordination with the Technical Director.
- Monitors
and participates in the receipt and delivery of parts/machines.
- Monitors
the preparation of lists of parts to be ordered.
- Ensures
compliance with safety standards.
- Ensures
the application of contamination control guidelines.
- Participates
in staff training.
- Controls
the management and maintenance of after-sales service tools and equipment.
- Participates
in the preparation of the after-sales service budget.
- Manages
the after-sales service budget and optimises the human and material
resources available.
- Implements
and monitors immediate actions for customer complaints, indicator
deviations, repair requests or information requests.
- Ensures
that intervention costs are optimised.
- Supervises
after-sales service staff:
- Monitors
staff working hours and absences,
- Estimates
repair times (based on parts availability and the extent of repairs),
- Ensures
that Service Excellence Performance objectives are met.
Required profile
Education:
- Engineering
degree or equivalent, with at least 5 years of relevant experience in the
required field.
- Exceptional
and relevant experience and expertise may compensate for the lack of an
engineering degree.
Experience:
- Excellent
knowledge of the materials and equipment represented by the company.
- Good
knowledge of the main office and technical software used by the group.
Skills:
- Prudent
- Team
spirit
- Attentive
- Alert
- Well
organised
- Proactive
The company
A specialist in construction equipment and a long-standing
partner of Caterpillar in Central Africa and Morocco, Tractafric Equipment
supports operators with a wide range of equipment: mining, construction and
forestry equipment, spare parts, handling trucks and energy production
solutions. Tractafric Equipment, which has nearly 1,200 employees in eleven
countries (Burundi, Cameroon, Congo, Gabon, Equatorial Guinea, Morocco,
Mauritania, CAR, DRC, Rwanda and Chad), is one of the leaders in its markets with
a turnover of €375 million in 2021.
Joining Tractafric Equipment means joining a team driven by
a strong entrepreneurial spirit, a culture of technical expertise, a keen sense
of partnership, a strong customer focus and a great sense of pride in
belonging.
Tractafric Equipment is a subsidiary of the Optorg Group,
which has specialised in distribution in Africa for over a century.
For more information, visit www.tractafric-equipment.com.
The recruitment process
Are you interested? Do you think you have the right profile?
Feel free to send us your CV: jobrwanda@tractafric.com
If you are selected, you will meet with the Human Resources
Director and all the managers who are likely to work with you.
Position based in Kigali, RWANDA
Contract: Permanent contract
Deadline: 25/11/2025
CV and cover letter to jobrwanda@tractafric.com
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