11 Job Positions at BPR: (Deadline 9 May 2026)
3 Job Positions of Contact Center Agents at BPR:
(Deadline 9 May 2026)
Job Purpose
To promptly and conclusively offer support to all to Contact
Centre in terms of resolving queries and complaints that need further
investigations in the Bank.
Job board subscription
Main Responsibilities
- Plan
and execute impactful events and sponsorships.
- To be
available and able to respond in a prompt, friendly, supportive helpful
and timely manner to all customers who contact BPR (via telephone, email,
web, or written communication, etc)
- Analyze,
investigate and follow up on customer complaints/issues to full closure in
liaison with responsible Units, while keeping Customers regularly updated.
- Actively
represent the customer throughout the organization, highlighting trends, suggesting
and implementing improvements and feeding back to team mates.
- Provide
customers with fast, accurate, relevant and useful information regarding
all aspects of the KCB Group Products and Services in line with the
Customers feedback.
- Ensure
that all customer queries, problems and complaints are fully resolved
within the team as a ‘One Stop Shop’ service.
- Use
sound judgment and take decisions that will meet customer expectations
while striving to achieve win/win outcome for the Customer and the Bank.
- Provide
support to all touch-points and Customer Service Units in the bank
(Branches, Head Office Units and subsidiaries) to meet Customer
expectations.
- Update
all customer records in CRM.
- Providing
Customers with service/product offers/alternatives and ensuring closure.
- Strive
to continually improve personal performance in order to achieve
individual, team and departmental SLA’s and KPI’s.2 years Minimum
experience in Having worked in a civil engineering company, property
valuation or any close related field.
Daily Responsibilities:
- Reading
and familiarizing with all banks ‘circulars and any other internal
communication.
- Logging
in to CRM all calls received/made & follow up on the resolutions of
all the calls received once escalated to other departments.
- Responding
to customers queries through all the medium assigned.
- Conducting
third party escalations and liaisons. (IT, CPC, Card centre, Branches,
subsidiaries other business/support units).
- Adhering
to assigned schedules.
Educational qualifications and work experience:
- Bachelor’s
level degree in any business- related field.
- 1
years Minimum experience in Customer facing role.
CLICK HERE TO READ MORE AND APPLY
Database Admin at BPR: (Deadline 9 May 2026)
Job Purpose
The database administrator is responsible for ensuring high
performance, high availability, integrity, and security of database systems in
BPR Bank. These databases will run on diverse technologies such as Oracle, MySQL,
MS SQL and other relational databases.
Main Responsibilities
- Manage
and support high performance, highly available and mission critical
database platforms for the Core Banking, Digital channels, and other
systems.
- Manage
SQL Server and MySQL instances, both in clustered and non-clustered
configurations
- Ensure
high levels of performance, availability, sustainability, and security
- Refine
and automate regular processes, track issues, and document changes
- Assist
developers with query tuning and schema refinement
- Provide
24×7 support for critical production systems
- Review
and design database structures to support business requirements including
logical and physical database modeling.
- Install,
configure and maintain database instances, creates various database
objects, create users with appropriate roles and levels of security.
- Implement
database security policies that are consistent with laid security
guidelines.
- Implement
and perform database backup and recovery strategies that meet recovery and
availability requirements.
Determine appropriateness of data for storage and optimum
storage organization.
Daily Responsibilities.
- Running,
managing and securing all bank applications databases and timely support
to the business across the Bank.
- Implementation
of database solutions to achieve optimum performance with High
Availability and quick recovery for disaster in order to ensure Business
continuity.
- Monitoring
and providing security control of data management systems to ensure
optimal performance as well as protection of information assets.
- Providing
technical management support to other IT and business units in
implementing of projects.
Educational qualifications and work experience:
- Bachelor’s
level degree in ICT related field or Electrical Engineering;).
- Professional
Qualifications in Oracle Databases (OCP) MySQL, MS SQL, Hadoop, Cloud
certifications.
- 3
years Minimum experience in Oracle Database Administration, MySQL
administration, Experience Data warehousing.
CLICK
HERE TO READ MORE AND APPLY
Core Banking, Development and Systems Integration Manager
at BPR: (Deadline 9 May 2026)
Job Purpose
The T24 Development and Systems Integration Manager will be
responsible for leading the design, development and deployment of core banking
customizations and product implementations at an enterprise level. These
applications are often high-volume, mission critical systems and will provide
an exposure to a broad range of technologies across all layers of architecture
in Java, Basic, Containerized Core Banking, Card Systems and Financial
Reporting. Works independently or collaborate with teams across the development
organization to understand the functional requirements and translate them into
shippable products. In addition, he/she will be a technical lead in many
projects and a thought leader in the integrations and software development
practice.
Job board subscription
Main Responsibilities
- Overseeing
T24 Analysis and Development and ensuring that the bank standards are
adhered to.
- Provide
Nurturing and guidance to T24 and API Gateway developers and ensuring
continuity in the unit. Develop systems and systems integrations on the
bank’s integrations middleware stack using Java, Jbasic, and RedHat
Integration technologies and tools to drive business.
- Work
closely with product owners and business analysts and solution architects
during requirements engineering phase to understand and document
functional and non- functional requirements.
- Expose
integration interfaces from the core banking using Temenos Web Services
(TWS) and connect to third party utilities from core banking to gateway.
- Implement
and support all customizations and initiatives across the group business
i.e. DFS, Retail, Corporate, Operations, Credit and subsidiaries.
- Work
together with Group Enterprise Architecture teams to analyze product
requirements and design best-fit architectures and solutions guided by KCB
policies and industry best practices and standards.
- Identify,
champion, and implement innovative solutions that exploit existing
business opportunities and mitigate existing risks. Specify and ensure
application controls are incorporated during design of the software in
order to check on risk exposure.
- Accountable
for development and timely delivery of quality applications and software
solutions from requirements definition, review of solution design (SDD)
and interface specification documents (ISD), user test planning and
review, defect tracking, and ensuring closure project.
- Analyze
and fix software applications bugs and defects and contributes towards
ensuring high availability, scalability, fault tolerance and resilience of
production solutions and applications.
- Design,
develop unit test plans and perform unit and scenario testing for
application code bases and work with technology operations and support
teams to handover system support skills and documentation and formulate
OLA agreements with level 3 support. Daily Responsibilities:
- Software
development using the following technology stack; JAVA, spring, CAMEL,
React, JSON, Mongo db.
- Core
Banking development, customizations TAFC, TAFJ, Basic ie. T24, Sopra
- Integrations
to Core Banking through SOAP and REST. Card System Integrations and
Functional processing on Card Switch.
- Develop
technical documents and handbooks to accurately represent application
design and code. Write high quality source code to program complete
applications within deadlines.
- Perform
unit and integration testing before launch. Conduct functional and
non-functional testing.
- Prepare
and execute all phases of the Agile Scrum to agreed standards and
specifications.
Educational qualifications and work experience:
- Bachelor’s
level degree in B.Sc. Information Technology / Computer Science or related
field.
- Professional
Qualifications Scrum, certification, ITIL, T24 certification, Linux/RedHat
certification.
- Master’s
Degree in any related field is an added advantage.
- 7
years Minimum experience in Software development in Banking, Experience
developing enterprise grade highly scalable Java based applications and
Banking operations.
CLICK HERE TO READ MORE AND APPLY
Foundation Manager at BPR: (Deadline 9 May 2026)
Job Purpose
Reporting to the Corporate Affairs Manager, the Foundation
Manager leads the organization’s philanthropic and social responsibility
programs, ensuring alignment with corporate values and community needs. This
role involves managing partnerships with NGOs, community organizations, and
government agencies to implement impactful initiatives. The Foundation Manager
oversees the planning, execution, and evaluation of projects, ensuring that
resources are allocated efficiently and objectives are met.
Main Responsibilities
- Develop
the foundation’s strategy and align it with the bank’s goals.
- Plan
and manage community outreach programs and projects.
- Build
partnerships with NGOs and other sector stakeholders.
- Oversee
the foundation’s budget and resource allocation.
- Monitor
and evaluate the impact of initiatives.
- Prepare
reports and updates for internal and external stakeholders.
- Drive
employee participation in corporate social responsibility (CSR) programs.
- Represent
the foundation at all external and partner events.
- Identify
opp
- ortunities
for new impactful community initiatives.
- Ensure
compliance with legal and regulatory requirements for CSR activities.
Daily Responsibilities
- Monitor
and evaluate the impact of initiatives.
- Track
progress on
- ongoing
community projects.
- Coordinate
meetings with project partners.
- Review
budgets and expenses for foundation activities.
- Draft
reports on project outcomes.
- Engage
with internal teams to plan CSR initiatives.
Educational qualifications and work experience:
- Bachelor’s
level degree in Communications / Public Relations /Marketing/Business
Administration.
- Professional
Qualifications in ESG, Community Development, Sustainability
- 3
years Minimum experience in Partnership strategy, ESG and Sustainability
strategy, Stakeholder management and Community Development Initiative
planning.
CLICK
HERE TO READ MORE AND APPLY
Internal Surveyor at BPR: (Deadline 9 May 2026)
Job Purpose
Reporting to the Head of Marketing and Corporate Affairs,
the Brand Experiences Manager focuses on creating memorable and engaging brand
moments through events, sponsorships, and activations. This role ensures that
all brand experiences are strategically designed to resonate with target
audiences and align with business objectives.
Job board subscription
Main Responsibilities
- To
appraise prospective fundable construction infrastructure projects and
monitors the performance of those projects financed by the bank.
- To
carry out regular valuation and or counter –valuation of the bank’s assets
and those offered to the bank as securities;
- To
carry out technical visits of projects under construction, provide
technical support at both the study stage and the implementation stage of
maintenance or rehabilitation of the bank’s buildings;
- To
provide technical support in any construction engineering upon the request
of the bank
Educational qualifications and work experience:
- Bachelor’s
level degree in Civil Engineering,Quantity Surveying,Estate
Management&Valuation).
- Master’s
Degree is a related field an added advantage.
- 2
years Minimum experience in Having worked in a civil engineering company,
property valuation or any close related field.
CLICK
HERE TO READ MORE AND APPLY
Manager Card Acquiring at BPR: (Deadline 9 May 2026)
Job Purpose
Responsible for the strategy, growth, profitability, and the
overall leadership of the Card Acquiring business with the aim of ensuring that
the business remains profitable, competitive, and promptly reacts to the
changes in both the internal and external environment. The role reports to
Senior Manager Channels & Card Business Delivery.
Main Responsibilities
- Provide
leadership in business development and lead the execution of the Card
Acquiring strategy for the Bank.
- Responsible
for portfolio growth through a series of aggressive Merchants acquisition,
sales, and relationship management activities.
- Implementation
of strategic plans for new program requirements and design solutions for
acquiring, growing, and retaining business.
- Monitor
and manage customer complaints for both online and physical merchants,
constantly reviewing service delivery standards and positioning branch
staff in order to ensure maintenance of the highest service standards that
keep the Bank ahead of competition.
- Reviewing
and analyzing MIS Reports for monitoring recruitment, sales performance,
and profitability on a daily, weekly, and monthly basis.
- Coordinate
with Cards Center and IT for any support required by a merchant or
complaints reported regarding merchant POS and/or cards.
- Conduct
Market research to identify competitive information on new developments in
the market and suggest any developments and enhancements related to the
overall Acquiring business. Work closely with Marketing team on required
marketing material to promote acquiring business and ensure proper display
and awareness at merchant level.
- Manage
the merchant collection process for cardholder payments to merchants as
well as any payments.
- Training
of merchants in conjunction with Retail and Branch teams to ensure quality
service standards are maintained.
Daily Responsibilities:
- Acquisition
of new merchants – identify lucrative business segments and recruit new
merchants.
- Setting
up recruited merchants and ensure timely delivery of POS loaded with right
applications.
- Merchants
visits to ensure proper relationship management.
- Monitor
merchant daily performance – transactions, volumes, revenues.
- Merchants
service quality assurance through timely query and/or complaint
resolution.
Educational qualifications and work experience:
- Bachelor’s
level degree Business Related/Economic Related
- Professional
Qualifications CPA/CFA or business related is an added advantage
- Master’s
Degree in a related field an added advantage.
- 5
years Minimum experience Sales & lead generation, Customer
relationship management, Banking operations, card operations, dealing with
agents or merchants.
CLICK HERE TO READ MORE AND APPLY
Senior Manager Channels & Card Business Delivery at
BPR: (Deadline 9 May 2026)
Job Purpose
Responsible for the overall leadership, management, growth
and profitability of the Card Issuing, ATM, and Acquiring business while
championing utilization of card acquiring & issuing and driving an
effective migration of customers to electronic business channels in line with
the bank’s digital banking strategy.
Job board subscription
Main Responsibilities
- Proactively
drive the strategic direction and growth of the Card Issuing and Acquiring
business, ensuring delivery of ATM, card issuing, and acquiring services
in line with the Bank’s objectives, while leading sales and growth
strategy development.
- Forecast,
plan, implement and monitor all sales, costs, and expenditure activities
within a set budget and proactively and promptly device remedial actions
to surpass the budgeted performance.
- Lead,
organize, and develop the Cards and Acquiring team, embedding a strong
performance management culture through coaching, mentoring, and continuous
capability development to ensure optimal business delivery.
- Coordinate
end‑to‑end card issuing and acquiring operations and liaise with other
departments for all requirements.
- Drive
adoption and active usage of cards and acquiring solutions to maximize
transaction volumes, values, and commission income across POS, e‑commerce,
and ATM channels.
- Aggressively
grow the merchant acquiring and cardholder base, ensuring effective
migration of customers from cash and branch‑based transactions to card‑enabled
digital payment channels.
- Identify
and pursue business development opportunities for cards and acquiring
products by collaborating with key departments to align offerings with
customer and merchant needs.
- Ensure
high‑quality service delivery across card issuing and acquiring channels,
maintaining strong relationships with service providers and enforcing
adherence to agreed Service Level Agreements (SLAs).
- Deliver
a superior customer and merchant experience by closely monitoring ECRM
cases, ensuring timely
- resolution
within SLAs, and conducting periodic root‑cause analysis to improve NPS
and reduce customer effort scores for card channels. Ensure full
compliance with internal policies, card scheme rules, and regulatory
requirements to mitigate operational, financial, and reputational risks
within the card business.
Daily Responsibilities:
- Drive
the recruitment and onboarding of merchants into the acquiring business
and issuance of cards to customers across target segments to expand the
BPR Bank ecosystem.
- Monitor
daily performance of the Cards and Channels business by tracking revenues,
costs, transaction volumes, and profitability across acquiring, issuing,
and ATM services.
- Drive
business growth by increasing the number of active cardholders and
merchants, as well as transaction volumes and values across cards
(issuance and acquiring) and ATM channels.
- Manage
and resolve customer and merchant escalations received through ECRM, phone,
or email, ensuring timely resolution and that all cases are properly
logged in ECRM for effective tracking, reporting, and root cause analysis.
- Coordinate
with internal stakeholders and external partners (processors, schemes, and
vendors) to ensure service availability, compliance with card scheme
rules, and continuous improvement of card issuing and acquiring
operations.
Educational qualifications and work experience:
- Bachelor’s
level degree Business Related/Technology Related
- Master’s
Degree in a related field an added advantage.
- 7
years Minimum experience Sales, Digital financial services, Credit
analysis and lending, Relationship management, Managing teams.
CLICK HERE TO READ MORE AND APPLY
Universal Bankers Kiramuruzi at BPR: (Deadline 9 May
2026)
Job Purpose
The job role is responsible for delivering comprehensive
financial solutions to individual and business clients, ensuring exceptional
customer service, and driving the growth of a high-quality and profitable
deposit and loan portfolio. The role also focuses on maximizing cross-selling
opportunities to enhance the bank’s NFI and increase product penetration per
customer.
Main Responsibilities
- Build
and maintain strong relationships with both personal and business clients,
understanding their financial needs and providing tailored solutions.
- Drive
deposit growth, loan origination, and cross-sell banking products,
including personal loans, business loans, credit cards, and investment
solutions.
- Open,
maintain, and service both personal and business accounts while ensuring
compliance with banking policies and procedures.
- Assess
loan applications, provide credit counseling, and collaborate with
underwriting teams to facilitate loan approvals for individuals and
businesses.
- Offer
personalized financial guidance, including savings strategies, cash flow
management, and investment opportunities to personal and business
customers.
- Ensure
adherence to KYC, AML, and regulatory compliance standards in all banking
transactions.
- Assist
customers with routine banking transactions, troubleshoot account-related
issues, and provide digital banking guidance.
- Analyze
market trends, customer needs, and competitor offerings within the
surroundings to enhance the bank’s product and service offerings.
- Provide
guidance to branch junior staff and collaborate with cross-functional
teams to improve service delivery and business performance.
- Ensure
high levels of efficiency in daily banking operations, maintaining
accuracy, professionalism, and customer satisfaction.
Daily Responsibilities:
- To
prepare daily, weekly, and monthly personal and SME performance report
- To
identify, evaluate, and address customer financial needs by mobilizing new
accounts, deposits, and quality loans while monitoring facility
utilization to prevent NPL migration and overdrawn accounts.
- Capture
personal and SME business credit applications in Credit Quest and Cregora
(or any other credit workflow)
- Mobilize
deposits
- Receive
and resolve customer’s complaints and enquiries.
Educational qualifications and work experience:
- Bachelor’s
degree in business related field.
- Possession
of Professional Qualifications in Banking is an added Advantages.
- Minimum
Three (3) years of experience
CLICK HERE TO READ MORE AND APPLY
Universal Bankers Rutare at BPR: (Deadline 9 May 2026)
Job Purpose
The job role is responsible for delivering comprehensive
financial solutions to individual and business clients, ensuring exceptional
customer service, and driving the growth of a high-quality and profitable
deposit and loan portfolio. The role also focuses on maximizing cross-selling
opportunities to enhance the bank’s NFI and increase product penetration per
customer.
Job board subscription
Main Responsibilities
- Build
and maintain strong relationships with both personal and business clients,
understanding their financial needs and providing tailored solutions.
- Drive
deposit growth, loan origination, and cross-sell banking products,
including personal loans, business loans, credit cards, and investment
solutions.
- Open,
maintain, and service both personal and business accounts while ensuring
compliance with banking policies and procedures.
- Assess
loan applications, provide credit counseling, and collaborate with
underwriting teams to facilitate loan approvals for individuals and
businesses.
- Offer
personalized financial guidance, including savings strategies, cash flow
management, and investment opportunities to personal and business
customers.
- Ensure
adherence to KYC, AML, and regulatory compliance standards in all banking
transactions.
- Assist
customers with routine banking transactions, troubleshoot account-related
issues, and provide digital banking guidance.
- Analyze
market trends, customer needs, and competitor offerings within the
surroundings to enhance the bank’s product and service offerings.
- Provide
guidance to branch junior staff and collaborate with cross-functional
teams to improve service delivery and business performance.
- Ensure
high levels of efficiency in daily banking operations, maintaining
accuracy, professionalism, and customer satisfaction.
Daily Responsibilities:
- To
prepare daily, weekly, and monthly personal and SME performance report
- To
identify, evaluate, and address customer financial needs by mobilizing new
accounts, deposits, and quality loans while monitoring facility
utilization to prevent NPL migration and overdrawn accounts.
- Capture
personal and SME business credit applications in Credit Quest and Cregora
(or any other credit workflow)
- Mobilize
deposits
- Receive
and resolve customer’s complaints and enquiries.
Educational qualifications and work experience:
- Bachelor’s
degree in business related field.
- Possession
of Professional Qualifications in Banking is an added Advantages.
- Minimum
Three (3) years of experience
CLICK HERE TO READ MORE AND APPLY
Post a Comment