7 Job Positions of Warden Guide at Rwanda cultural heritage academy (RCHA) :Deadline: Feb 23, 2026
Job responsibilities
1. Receive and guide museum visitors. • Lead individuals
and/or groups through the museum, describing objects and arts craft in the
museum’s gallery. • Monitor individual or/and group’s activities while visiting
the museum and its surroundings to ensure every visitor complies with the
museum’s related regulations. • Answer visitors’ questions and keep the tour
organized, efficient, and safe both inside and outside of the museum. • Assist
the visitors to understand the museums concept. • Deliver first-aid or
emergency services to visitors when required. 2. Assume the continuity of the
exhibitions organized by the museum and consequently prepare reports. •
Distribute brochures, flayers, and show audiovisual presentations related to
each museum exhibition if available. • Monitor the status of arts crafts, and
materials present in the museums which are used in exhibition such as
audio-visual materials, and then report observation to responsible units if
deemed necessary. • Report the visitors’ feedback or/and observation related to
a certain exhibition to the museum management unity. 3. Build and operate a
data bank of comments and suggestions from visitors to improve the quality of
the museum exhibitions. • Collect and register visitors’ feedback and comments
for future products and services development or improvement. • Assist in
analysis process of all suggestions and comments from the visitors. NB :
Successful candidates should be ready for deployment to any museum during the
course of the contract towards a better service delivery
Qualifications
- Bachelor’s
Degree in Economics
0 Year of relevant experience
- Bachelor’s
Degree in Public Administration
0 Year of relevant experience
- Bachelor’s
Degree in Sociology
0 Year of relevant experience
- Bachelor’s
Degree in Development Studies
0 Year of relevant experience
- Bachelor’s
Degree in History
0 Year of relevant experience
- Bachelor’s
Degree in Education
0 Year of relevant experience
- Bachelor’s
Degree in Anthropology
0 Year of relevant experience
- Degree
in International Relations
0 Year of relevant experience
- Bachelor’s
Degree in Environmental Sciences
0 Year of relevant experience
- Bachelor’s
Degree in Natural Sciences
0 Year of relevant experience
- Bachelor’s
Degree in Business Administration
0 Year of relevant experience
- Bachelor’s
Degree in History with Education
0 Year of relevant experience
- Bachelor’s
Degree in Cultural Heritage Management
0 Year of relevant experience
- Bachelor’s
Degree in Customer Relations
0 Year of relevant experience
- Bachelor’s
Degree in Translation and Interpretation
0 Year of relevant experience
- Bachelor’s
Degree in Museology
0 Year of relevant experience
- Bachelor’s
Degree in Heritage Studies
0 Year of relevant experience
- Bachelor’s
Degree in Socio-Linguistics
0 Year of relevant experience
- Bachelor’s
Degree in History of Arts
0 Year of relevant experience
- Modern
Foreign Languages
0 Year of relevant experience
- Bachelor’s
Degree in Conservation Biology
0 Year of relevant experience
- Bachelor’s
degree in Tourism Studies
0 Year of relevant experience
- Bachelor’s
degree in Tourism and Hospitality
0 Year of relevant experience
- Bachelor’s
degree in Travel and Tourism Management
0 Year of relevant experience
Required competencies and key technical skills
- Integrity
- Strong
critical thinking skills and excellent problem solving skills
- Inclusiveness
- Accountability
- Communication
- Teamwork
- Client/citizen
focus
- Professionalism
- Commitment
to continuous learning
- Creative,
proactive, customer focused, solutions led and results-oriented
- Knowledge
of Rwandan culture
- Strong
organizational, communication and managerial skills with high attention
to detail;
- Strong
verbal and written communication skills as well as good customer care
skills;
- Fluency
in Kinyarwanda, English and/or French. Knowledge of all is an added
advantage
- Excellent
written and verbal communication skills including the ability to prepare
detailed technical plans, reports and presentations
- Strong
written and verbal communication skills with ability to prepare and
deliver effective and professional presentations, briefs, reports, etc.
- Demonstrated
good interpersonal communication skills;
- Experience
in working with multi-national and multi-cultural work environments;
- Demonstrated
ability to work well in an inter-cultural environment;
- Good
leadership and interpersonal skills with ability to work with others to
resolve customer complaints;
- Critical
thinking ability to provide answers to customer questions as well as
resolutions for various issues that may arise;
- Ability
to establish and maintain effective working relations with people of
different national and cultural backgrounds
- Ability
to understand multiculture environment
- Ability
to really listen to customers
- Customer
services skills
- Knowledge
of Rwandan History, Ethics and Values;
- Ability
to communicate with people outside the organisation, representing the
organisation to customers, the public, government, and other external
sources
Psychometric Languages
- English
- Français
Psychometric Domains
- Problem
solving
Competence / Skills
- Decision
making
Competence / Skills
- Analytical
skills
Competence / Skills
- Attention
and concentration
Behavior and attitude
- Behavioral
observations
Behavior and attitude
- Conceptual
capacity
Aptitude
- Active
Listening
Communication skills
- Adaptability
and Flexibility
Communication skills
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