3 Job Positions at MTN Rwanda: (Deadline 29 November
2025)
Regional Service Centre Supervisor at MTN Rwanda:
(Deadline 29 November 2025)
About
At MTN RwandaCell, we are not just an organization; we are
purpose-led and value-driven. Understanding our people’s needs and aspirations
is the key to creating work experiences that delight you daily at work. Our
commitment to fostering an environment where every member of our Y’ello Family
is heard, understood and empowered to live an inspired life is what sets us
apart.
Our values keep us grounded and moving in the right
direction. Most importantly, they keep us honest. It is not something we claim
to be it is in our DNA.
As an organization, we are on a mission to create an
exciting and rewarding place to work. We want our people to be themselves,
thrive in a positive environment, and ignite their full potential. We believe
in building a workplace founded on relationships and achieving a purpose
greater than our own. This is the experience we want you to have with us.
Our commitments go beyond an organizational promise. Our
leadership and managerial ethos involve meaningfully partnering with our
employees, customers, and stakeholders with a vision to realize our shared
goals.
We are delighted you are considering us as your career
partner to make a mark in the world. We look forward to your application.
Therefore, we are hiring a highly skilled and self-motivated candidate for the
Customer Operations and CEX department position below, both internally and
externally.
Mission/Core Purpose of the Job
Effective management of the Service
center for excellent customer service.
Key Performance Areas
· Overall supervision of
MTN upcountry service center.
· Ensuring excellent
customer service in the assigned service center.
· Handle and resolve
customer complaints submitted to MTN service center.
· Timely escalation and
follow up of unresolved customer issues
· Monitoring of
franchisee stock levels with respect to sales to avoid stockouts.
· Prepare daily, weekly,
monthly, and quarterly service center performance reports.
· Ensuring adherence to
MTN internal policies and procedures within the assigned service center.
· Drive and promote MoMo
and sales revenue in accordance with service center sales targets.
· Analysis of service
center MoMo and sales trend to come up with initiatives to drive growth.
· Ensuring upselling and
cross selling of MTN Products and Services among walk-in customers.
· Play the role of level
1 service account manager for MTN HVC and cooperate client base within the area
of operations.
· Drive the shop in shop
strategy within the service center assigned.
· Support Distribution
teams in activation of agents and MoMoPay merchants.
· Training of new and
existing service centers and connect shop franchisee staff on MTN products and
services.
· Follow up and give
maximum support to the connect shops assigned.
Experience
· 5 years of working
experience in a Customer Service and/or Retail Sales environment
· Effective management of
service center stock.
Education Background
· Bachelor’s degree in
business administration, Customer Service Management, Telecommunications, or a
related field.
How to Apply
All interested candidates are requested to apply through the
MTN website and submit their updated curriculum vitae with copies of notified
academic credentials no later than 26th Nov 2025. MTN Website
portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or
individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days
from the closing date of this advertisement, you may consider your application
unsuccessful. If you encounter any issues when completing the application,
reach out to Alozius.Mutamba@mtn.com (+250788319965)
At MTN Rwandacell Plc, we are committed to safeguarding your
data privacy. For more information, visit our website to read our job
applicants privacy notice that explains how we collect, use, disclose, and
protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
CLICK HERE TO READ MORE AND APPLY
UI/UX Designer at MTN Rwanda: (Deadline 29 November 2025)
About
At MTN RwandaCell, we are not just an organization; we are
purpose-led and value-driven. Understanding our people’s needs and aspirations
is the key to creating work experiences that delight you daily at work. Our
commitment to fostering an environment where every member of our Y’ello Family
is heard, understood and empowered to live an inspired life is what sets us
apart.
Our values keep us grounded and moving in the right
direction. Most importantly, they keep us honest. It is not something we claim
to be it is in our DNA.
As an organization, we are on a mission to create an
exciting and rewarding place to work. We want our people to be themselves,
thrive in a positive environment, and ignite their full potential. We believe
in building a workplace founded on relationships and achieving a purpose
greater than our own. This is the experience we want you to have with us.
Our commitments go beyond an organizational promise. Our
leadership and managerial ethos involve meaningfully partnering with our
employees, customers, and stakeholders with a vision to realize our shared
goals.
We are delighted you are considering us as your career
partner to make a mark in the world. We look forward to your application.
Therefore, we are hiring a highly skilled and self-motivated candidate for the
IT department position below, both internally and externally.
Mission/Core Purpose of the Job
The UI/UX & Front-End Developer is responsible for
designing and implementing user-centric digital experiences that drive
engagement, simplicity, and innovation across MTN Rwanda’s digital platforms.
The role blends creative UI/UX design with front-end development expertise to
deliver intuitive, high-performance web and mobile interfaces aligned with
MTN’s Ambition.
Key Performance Areas
· Conduct user research,
usability testing, and stakeholder interviews to identify pain points and
opportunities for improvement.
· Develop user personas,
customer journey maps, and experience blueprints for digital products and
services.
· Translate business and
customer requirements into functional and emotional design experiences.
· Create wireframes,
mock-ups, and interactive prototypes using tools such as Figma, Adobe XD, or
Sketch.
· Design consistent,
accessible, and responsive interfaces aligned with MTN brand and digital design
guidelines.
· Translate UI/UX designs
into responsive and interactive web pages using HTML5, CSS3, JavaScript,
and modern frameworks such as Vue.js, React, or Angular.
· Collaborate closely
with back-end developers to integrate APIs and data into the user interface.
· Work closely with
product managers, developers, data analysts, and marketing teams in an agile
environment.
· Participate in sprint
planning, design reviews, and product demos to ensure design quality and
business alignment.
· Contribute to MTN’s
design system and ensure reusability across digital platforms.
· Monitor user behaviour
and product performance metrics to identify improvement areas.
· Timely delivery of
design assets aligned with product sprint cycles.
Experience
· Minimum of 3–5 years of
experience in UI/UX design, preferably in digital product environments.
· Strong portfolio
showcasing UX research, interface design, and mobile/web projects.
· Proficiency in HTML5,
CSS3 (SASS/LESS), JavaScript (ES6+).
· Experience with
front-end frameworks (React, Vue.js, or Angular).
· Experience working in
agile or cross-functional digital teams.
Education Background
Bachelor’s degree in computer science or related field.
How to Apply
All interested candidates are requested to apply through the
MTN website and submit their updated curriculum vitae with copies of notified
academic credentials no later than 26th Nov 2025. MTN Website
portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or
individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days
from the closing date of this advertisement, you may consider your application
unsuccessful. If you encounter any issues when completing the application,
reach out to Alozius.Mutamba@mtn.com (+250788319965)
At MTN Rwandacell Plc, we are committed to safeguarding your
data privacy. For more information, visit our website to read our job
applicants privacy notice that explains how we collect, use, disclose, and
protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
CLICK HERE TO READ MORE AND APPLY
Analyst, Financial Planning and Budgeting at MTN Rwanda:
(Deadline 29 November 2025)
About
At MTN Rwanda Cell, we are not just an organization; we are
purpose-led and value-driven. Understanding our people’s needs and aspirations
is the key to creating work experiences that delight you daily at work. Our
commitment to fostering an environment where every member of our Y’ello Family
is heard, understood and empowered to live an inspired life is what sets us
apart.
Our values keep us grounded and moving in the right
direction. Most importantly, they keep us honest. It is not something we claim
to be it is in our DNA.
As an organization, we are on a mission to create an
exciting and rewarding place to work. We want our people to be themselves,
thrive in a positive environment, and ignite their full potential. We believe
in building a workplace founded on relationships and achieving a purpose
greater than our own. This is the experience we want you to have with us.
Our commitments go beyond an organizational promise. Our
leadership and managerial ethos involve meaningfully partnering with our
employees, customers, and stakeholders with a vision to realize our shared
goals.
We are delighted you are considering us as your career
partner to make a mark in the world. We look forward to your application.
Therefore, we are hiring a highly skilled and self-motivated candidate for the
Finance department position below, both internally and externally.
Mission/Core Purpose of the Job
Support in achieving MTN R’s financial goals by planning,
forecasting, and analyzing its financial resources. This involves a combination
of strategic and tactical responsibilities that aim to ensure the efficient
allocation of financial resources and the long-term financial health of MTN
Rwanda.
Key Performance Areas
· Review the completeness
of monthly OPEX and posting of related adjustment journals for periodic
reporting.
· Develop periodic
(monthly/quarterly) financial forecasts and update projections based on the
latest business trends.
· Prepare detailed
monthly departmental OPEX report and OPEX budget variance commentary
· Review and post all
Intercompany Transactions with MTN Opcos to related accounts for periodic
reporting.
· Reconcile with Opcos
and Load Intercompany Information into Hyperion for monthly Group Reporting.
· Support cost analysis,
profitability analysis, and business case evaluations for new initiatives or
Projects.
· To coordinate with
different departments for the monthly Ops review (PowerPoint) preparation
· Preparation of
quarterly rolling forecasts (Revenues, OPEX, CAPEX and non-financial data).
· To report the monthly
budget variances and the explanations thereof in relation to the underlying
drivers, e.g, traffic trends, RGS, etc
· Preparing and
reconciling monthly VAT tax schedules, withholding tax schedules and excise tax
Schedules.
· Preparing Flash report
for analysis and loading into Hyperion along with other non-financial
Statistics.
· Communicate complex
financial information in a clear, concise manner to non-financial stakeholders
Experience
· 2-5 years of experience
in financial planning and analysis, budgeting, or financial reporting, ideally
within a corporate environment.
· Experience working with
financial modelling, budgeting software (e.g., Hyperion, SAP, Oracle, Excel),
and forecasting tools.
· Problem-solving mindset
and ability to work under pressure with tight deadlines
· Communication and
teamwork skills
Education Background
- Bachelor’s
degree majoring in accounting or its equivalent.
- Certified
Accountant (e.g, ACCA, CPA, etc.) or A Finalist on a professional
accounting course.
How to Apply
All interested candidates are requested to apply through the
MTN website and submit their updated curriculum vitae with copies of notified
academic credentials no later than 26th Nov 2025. MTN Website
portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or
individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days
from the closing date of this advertisement, you may consider your application
unsuccessful. If you encounter any issues when completing the application,
reach out to Alozius.Mutamba@mtn.com (+250788319965)
At MTN Rwandacell Plc, we are committed to safeguarding your
data privacy. For more information, visit our website to read our job
applicants privacy notice that explains how we collect, use, disclose, and
protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
CLICK HERE TO READ MORE AND APPLY
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